Customer Service

Online Bill Pay & Account Management


Notice

Late fees, interruption fees, and reconnection fees will be reinstated for most customers beginning July 12, 2021. Learn more at the City of Denton News website.

Request Service / Disconnection

To request service or disconnection, call Customer Service at 940-349-8700. The deaf and hearing impaired may contact the City by phone by calling the Texas Relay Service (TDD) at 800-735-2989 and connecting to Customer Service at 940-349-8700.

Reporting Incidents

Call 940-349-7000 if you are reporting a utilities-related incident that requires immediate attention, such as:

  • A power outage
  • Downed electrical poles or wires
  • A water main break
  • A clogged or overflowing sewer main
  • A leaking water meter or hydrant