Account Services

The City of Denton offers two types of utility accounts: standard accounts and Pay As You Go accounts. Accounts can be managed online or over the phone by calling 940-349-8700.

How to Connect, Transfer or Disconnect Services

  • Connect over the phone by calling 940-349-8700
  • Connect in person by visiting customer service at 601 E Hickory Street, Suite F (corner of Hickory Street and Railroad Avenue) during normal business hours of 8 am to 5 pm, Monday through Friday
  • You can also manage your account, transfer, or disconnect accounts through the Online Bill Pay Portal
  • When you connect, you will need to select a "Standard" or "Pay As You Go" account

Standard Account

A traditional option billed with a monthly due date. To sign up, you will need:

Pay as You Go Account - No Deposit, No Fees

A prepaid utility option that puts you in control of when you pay your utility bill. To sign up, you will need:

  • Complete address you wish to connect services.
  • Required identification (List of Acceptable Forms of Identification (PDF))
  • A lease or proof of purchase may be required at the time of connection
  • Partial payment of any outstanding debts owed to the City of Denton
  • An initial utility payment of at least $50

Credit & Collection Policies

Collection Ordinances

View the Utility Ordinances

Late Fees

A Late Payment Charge in the amount of $20.00 will be assessed on past due balances on the fifth working day following the due date. 

Late fees include $20 plus a 1% Overdue Interest Fee; see Section 26-6 Other Fees within Utility Ordinances for more information.

Disconnection

If the due date of your bill passes without payment, approximately 21 days after the due date of your bill, services will be disconnected. An account will be closed 7 days after disconnection if services have not been restored.

Deposit Ordinances

See Section 26-3 to 26-5 within the Utility Ordinances to learn more about the laws governing deposits.