Account Services

The City of Denton offers two types of utility accounts: standard accounts and Pay As You Go accounts. Accounts can be managed online or over the phone by calling (940) 349-8700.

How to Connect, Transfer or Disconnect Services

• Connect over the phone by calling (940) 349-8700
• Connect in person by visiting customer service at 601 E. Hickory St., Suite F (corner of Hickory Street and Railroad Avenue) during normal business hours of 8 a.m. to 5 p.m., Monday through Friday
• When you connect, you will need to select a "Standard" or "Pay As You Go" account

Standard Account

A traditional option billed with a monthly due date. To sign up, you will need:

• Complete address you wish to connect services
• Required identification (List of Acceptable Forms of Identification (PDF))
• Possible deposit: we run a soft credit check to determine deposit requirements. Our maximum deposit is 2 months average billing for the service address where you are connecting services. See Section 26-3 Service Deposits and Alternatives: Utility Ordinances to learn more
• A lease or proof of purchase may be required at the time of connection
• Any outstanding debts with the City of Denton must be paid prior to connecting services
• Review our Guide on How to Register for Usage Monitoring (PDF)

Pay as You Go Account - No Deposit, No Fees

A prepaid utility option that puts you in control of when you pay your utility bill. To sign up, you will need:

• Complete address you wish to connect services.
• Required identification (List of Acceptable Forms of Identification (PDF))
• A lease or proof of purchase may be required at the time of connection
• Partial payment of any outstanding debts owed to the City of Denton
• An initial utility payment of at least $50