- Customer Service
- Payment Options
June 2-4 — No Kiosk services from 5 p.m. on June 2, 2023, through June 4, 2023. Regular Kiosk services are scheduled to resume on June 5, 2023.
June 16-19 — Offices will be closed due to construction, but employees will be available by phone to assist customers. Kiosk will be down and drop-box will not be processed until June 21. Regular on-site office hours will resume on June 20, 2023.
It's the fastest way to pay! No registration or PIN required. Pay your bill online here.
Electronic check (eCheck), credit cards (Visa, MasterCard, Discover), and ATM/debit cards are accepted. We also accept payment through PayPal, Venmo, and Google Pay.
A non-sufficient funds (NSF) charge of $27 will be assessed if payment is rejected. Please allow one business day for processing.
Pay as You Go - No Deposits, No Fees
Pay As You Go with MyUsage puts you in control of your utility bill. You don't have to wait for a monthly bill to make a payment. Instead, you have the ability to pay as much as you want, when you want, and how you want. As long as your balance does not fall below zero, you will not be disconnected. The MyUsage website and app is a tool that lets you track your utility usage and shows how much money you have left on your prepaid account. When the account gets low, you'll get a notification to add more money. This frees you from late fees, deposits, and reconnect fees.
When you need to add money to your account, you can make a payment in any of these ways:
- Online at the MyUsage website
- With a Customer Service representative from 8 a.m. to 5 p.m., Monday through Friday by:
- Phone: (940) 349-8700
- In person at 601 E. Hickory St., Suite F
- At the kiosk outside the building at 601 E. Hickory St., Suite F, 24 hours a day, 7 days a week
- You can also use any MoneyGram location to transfer funds to your account.
Contact Customer Service at (940) 349-8700 to sign up. Once you sign up, to manage your account and track your usage, download the MyUsage app from the Apple App Store or Google Play and register to create an account, visit the MyUsage website, or call MyUsage at (855) 274-1340.
Monthly utility bills can vary significantly throughout the year. Budget Billing allows eligible residential customers to pay the same amount each month, regardless of the weather, based on projected usage. Call (940) 349-8700 for more information or to sign up.
Mail Your Payment
Mail personal checks, cashier's checks, or money orders to:
City of Denton
P.O. Box 660150
Dallas, TX 75266-0150
Remember to detach your payment stub from your bill and include it with your payment. Please allow seven to 10 days for processing. A non-sufficient funds charge of $27 will be assessed if payment is rejected.
Pay by Phone
To pay your bill by phone, call Customer Service at (940) 349-8700. The deaf and hearing impaired may contact Customer Service by calling the Texas Relay Service (TDD) at (800) 735-2989 and connecting to your main line at (940) 349-8700.
Electronic checks (eCheck), credit cards (Visa, MasterCard, Discover), and ATM/debit cards are accepted. Please be prepared to provide your utilities account number, and either:
- Bank name, bank routing number, and bank account number
- Credit card or ATM/debit card number, expiration date, and billing zip code
There are two drop box payment locations at City Hall East, located at 601 E. Hickory St. Personal checks, money orders, or cashier's checks are accepted. Please do not put cash in the drop boxes.
A drive-up drop box is located in the parking lot at the corner of Hickory Street and Railroad Avenue, west of City Hall East. Payments put in this drop box before 8 a.m., Monday through Friday, will be processed the same business day. Payments received after 8 a.m. or weekends will be processed the next business day.
A walk-up drop box is located next to the main Customer Service entrance at City Hall East, Suite F. Payments put in this drop box are processed the same business day until close of business at 5 p.m., Monday through Friday.
Customer Service is open Monday through Friday from 8 a.m. to 5 p.m. To make a payment in person, visit Customer Service at 601 E. Hickory St., Suite F.
Methods of payment accepted include:
- ATM/debit cards
- Credit cards (Visa, MasterCard, Discover)
- Money orders / cashier's checks
- Personal checks
Payments will post the same day.
The payment kiosk, located in the Customer Service entrance at 601 E. Hickory St., is available 24 hours a day, seven days a week.
Cash, check, credit cards (Visa, MasterCard, Discover), and ATM/debit cards are accepted.
Visit the Fidelity Express Location Search page to search for a list of Fidelity Express locations that can accept City of Denton utility bill payments. Please see payment locations for processing time and accepted forms of payment. A pay center fee applies to each transaction.
Payments can also be made at MoneyGram, and Western Union locations.