Utility Outages

Customers who will be impacted by planned outages due to construction or routine maintenance will receive advanced notification through a mailed letter. Additionally, if the planned outage will impact a large area, the City will also notify residents through social media channels such as Facebook, Twitter, and Nextdoor.

Call 940-349-7000 if you are reporting a utilities-related incident that requires immediate attention, such as:

  • A power outage
  • Downed electrical poles or wires
  • A water main break
  • A clogged or overflowing sewer main
  • A leaking water meter or hydrant

Power Outage

To report a Denton Municipal Electric (DME) power outage, call Dispatch at 940-349-7000.

Where to Find Power Outage Information & Updates

  • View the Power Outage Map on this page, or visit the GIS Power Outage Map page to view it in a new window
  • Power outage information is also posted on the Denton Municipal Electric Twitter page
  • Text Alerts: DME customers can receive text alerts in the event of an power outage; to receive these alerts, please call Customer Service at 940-349-8700 to sign up
  • In the event of large or long-lasting outages, the City will also post updates on social media such as Twitter and the City of Denton Facebook and Nextdoor accounts

Water Outage

Call 940-349-7000 if you are reporting a utilities-related incident that requires immediate attention, such as a water main break, a clogged or overflowing sewer main, or a leaking water meter or hydrant.

Where to Find Water Outage Information & Updates

  • City of Denton Twitter account: Water outage announcements and updates are provided in real time on Twitter. You do not need a twitter account to view these updates.
  • NextDoor: Water outage notices are posted on the City of Denton NextDoor account.
  • Automated Phone Calls: The city will issue alerts through automated phone calls that provide notice that there is an outage and direct customers to sources for additional information.
  • Alert Denton: In the event of large or long-lasting outages, the City may also send text and email alerts through the Alert Denton emergency notification system. Register for Alert Denton.