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Business Water & Wastewater
The City of Denton Water Utilities provide water and wastewater services, and drainage services while striving for exceptional customer service and environmental stewardship.
Contacts for Service
- To request commercial water and wastewater service, contact Customer Service at:
City Hall East
601 E Hickory Street
Suite F
Denton, TX 76205
Phone: 940-349-8700
Hours are Monday through Friday 8 am to 5 pm - To disconnect service: Contact Customer Service by 940-349-8700; please have the account number and ID verification available when making this request
- Utility emergencies: call emergency dispatch at 940-349-7000
- To report a spill, pollution or environmentally hazardous situation, call our spill line at 940-484-7745
- If a plumber has determined there is a clog that is beyond your service line, call 940-349-8400
- For information about Grease Interceptor Maintenance Program, call 940-349-8621 or email the Pretreatment Division
- Customer service:
- Phone: 940-349-8700
- Email Customer Service
- Hearing impaired customers: 800-735-2989
- For water administration, call 940-349-7176
- For wastewater administration, call 940-349-7300
Report Water Waste
- I have a water related emergency, who do I call?
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If a life threatening emergency has occurred, call 911. For a non-life threatening emergency, call Customer Service at 940-349-8700 from 8 am and 5 pm, Monday through Friday. For after-hours emergency, call our emergency utility dispatch line at 940-349-7000.
- How do I report an issues with our system, such as a leak or clog?
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Report an emergency water main break, clogged or overflowing sewer main, or leaking water meter or hydrant to Utilities Dispatch at 940-349-7000. For non-emergency water-related inquiries, call 940-349-7176. For non-emergency waste water-related inquiries, call 940-349-7300.
- How do I hook up a water or wastewater connection to a structure that does not currently have water or wastewater?
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In this situation, a permit and inspection would most likely be required. You can contact Development Services at (940) 349-8360 to determine which permits are required.