Business Water & Wastewater

The City of Denton Water Utilities provide water and wastewater services, and drainage services while striving for exceptional customer service and environmental stewardship.

Contacts for Service

To request commercial water and wastewater service, contact Customer Service at:
City Hall East
601 E Hickory Street
Suite F
Denton, TX 76205
Phone: 940-349-8700
Hours are Monday through Friday 8 am to 5 pm
To disconnect service: Contact Customer Service by 940-349-8700; please have the account number and ID verification available when making this request
Utility emergencies: call emergency dispatch at 940-349-7000
To report a spill, pollution or environmentally hazardous situation, call our spill line at 940-484-7745
If a plumber has determined there is a clog that is beyond your service line, call 940-349-8400
For information about Grease Interceptor Maintenance Program, call 940-349-8621 or email the Pretreatment Division
Customer service:
- Phone: 940-349-8700
- Email Customer Service
Hearing impaired customers: 800-735-2989
For water administration, call 940-349-7176
For wastewater administration, call 940-349-7300

Report Water Waste

FAQs

I have a water related emergency, who do I call?

If a life threatening emergency has occurred, call 911. For a non-life threatening emergency, call Customer Service at 940-349-8700 from 8 am and 5 pm, Monday through Friday. For after-hours emergency, call our emergency utility dispatch line at 940-349-7000.

How do I report an issues with our system, such as a leak or clog?

Report an emergency water main break, clogged or overflowing sewer main, or leaking water meter or hydrant to Utilities Dispatch at 940-349-7000. For non-emergency water-related inquiries, call 940-349-7176. For non-emergency waste water-related inquiries, call 940-349-7300.

How do I hook up a water or wastewater connection to a structure that does not currently have water or wastewater?

To connect a structure to a water or wastewater system, the structure's plumbing will need to "tap" into an existing line. Tapping into a line will vary in cost depending on many factors, to get a better idea of the tap fee associated with your particular connection, visit the Water Utilities page. Note that if there is already another structure on the property with an existing water or wastewater connection, an additional tap may not be required.

There are also impact fees that may be associated with new connections or an increase in the size of the current connection. In addition, you will need to contact the appropriate department to connect to a water or sewer line. There must be an available line to tap into. Contact Water Administration at 940-349-7176 for water related connection inquiries, and contact Wastewater Administration at 940-349-7300 for wastewater related inquiries.

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