There are two definitions of critical customers. One is a Critical Load Customer and the other is a Critical Care Customer. Neither of these types of customers are guaranteed a continuous power supply and should take care to ensure that essential services have alternate generation or plans in place to handle service interruptions.
Chronic Condition or Critical Care Customer
Any residential utility customer who has a person permanently residing in his/her home and who has been diagnosed by a physician as having a serious medical condition that requires an electric-powered medical device, or electric heating or cooling to prevent the impairment of a major life function through a significant deterioration or exacerbation of the person’s medical condition or to sustain life
If you want to apply to be a Critical Care customer, please submit a completed application to Customer Service.
Critical Load Customer
A Critical Load Customer is a non-residential customer whose load is designated as feeding the following uses;
- Hospitals and nursing homes
- Fire, Police, and 911 Stations
- Some Wastewater and Water Treatment facilities
- Specific components of the natural gas infrastructure
- Industrial customers for whom an interruption would create life-threatening conditions.
If you want to apply to be a Critical Load customer, please submit a completed application to Customer Service.