Internal Audit has released a new follow-up report covering operational changes made in response to the Audit of Health Insurance Operations (PDF).
The City's Risk Management Division has improved monitoring of employee dependents and clarified the claims funding reconciliation process. In addition, the Division has generally established processes to improve Third-Party Administrator monitoring, including having a healthcare claims audit performed by an external vendor; however, regular review of the Service Organization Control Report would further improve monitoring efforts.
Additional details can be found in the full Follow-Up Review of Health Insurance Operations (PDF) report.