Internal Audit has released a new report covering the controls implemented to ensure payments made at the landfill scale house are charged accurately and staff receive adequate training.
In general, the City's landfill customers are appropriately charged however there is an overall lack of written policies and procedures regarding Scale House related operations, which could result in inconsistent processing. Opportunities exist to improve the Solid Waste credit account process. Additionall, Scale HOuse staff receive appropriate cashier training. Safety training could be improved with an onboarding safety training program. Detailed findings can be seen in the Audit of Solid Waste Operations: Scale House Management (PDF) report.