Internal Audit has released a new follow-up report covering operational changes made in response to the Audit of Building Permit Processes (PDF).
In general, Development Services has developed and implemented new policies and standard operating procedures to provide improved guidance to staff. In addition, permit processing timeliness has significantly improved. Documentation of building inspection quality control and quality assurance activities could be further improved to help ensure variable workload does not impact inspection quality.
Additional details can be found in the full Follow-Up Review of Building Permit Processes Audit (PDF) report.