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1. Does the City of Denton have a leash law?

Yes, it can be found under Section 6-8 of the Code of Ordinances. An owner, harborer, or person in possession of any animal to permit it to run at large in the city or trespass on the property of another. It is also unlawful to leave an animal unattended while restrained by a leash in any public place.

2. Do I have to pick up my dog’s poop when I walk them?

Yes, you must remove and dispose of any deposits your dog makes while out per section 6-10 of the City Ordinance.

3. What can I do about my neighbor’s dog that barks and howls all the time?

Please call the City of Denton Animal Services at (940) 349-7594 to report this type of behavior, as dog owners have a legal responsibility to their neighbors to restrain their animals from this behavior if it interferes with reasonable use and enjoyment of adjacent property by its occupants per section 6-9 of the City Ordinance.

4. Do I have to vaccinate my pet?

Yes, any cat, dog, or ferret 4 months or more in age must be vaccinated against rabies per section 6-13 of the City Ordinance

5. Do I have to register my pet?

Yes, Any cat, dog, or ferret 4 months or more in age must be registered with Animal Services per section 6-14 of the City Ordinance.

6. What is the cost to adopt an animal?

The cost for adopting a dog or cat from the Linda McNatt Animal Care and Adoption Facility is normally $60. There are some situations in which this fee may be reduced, due to special circumstances involving that animal. The fee includes:

• Spay/Neuter
• Pre-surgery testing
• Species specific vaccinations
• Rabies vaccinations
• Micro-chip registration

For Denton residents adopting, the registration fee is waived per section 6-18 of the City Ordinance

7. Can I keep chickens on my property?

Yes, No more than 8 hens may be kept on any single parcel of property in a residential neighborhood. Any structure used to contain the chickens must be a minimum of 50 feet from any residence, business or commercial establishment or office, school, hospital or nursing home. No rooster shall be kept within 150 feet of the same locations listed. 

Yards, pens, coops, sheds, or other enclosures must be maintained to not give off any offensive odors or attract other insects or animals that endanger public health, safety or welfare, or to create a public nuisance per section 6-26 of the City Ordinance.

8. What should I do if I find a baby bird?

If you find a baby bird in the wild, it’s important to ask yourself a few questions before taking matters into your own hands. To learn more, consult our flyer to learn best practices when dealing with baby birds.

• "I've found a baby bird. Now what?" PDF

9. What should I do if I find a baby mammal?

If you find a baby mammal in the wild, it’s important to ask yourself a few questions before taking matters into your own hands. To learn more, consult our flyer to learn best practices when dealing with baby mammals.

• "I've found a baby mammal. Now what?" PDF

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1. How do I place a bid on a vehicle that you have on auction?

Go to the René Bates Auctioneers website and follow the directions as provided. You must register with René Bates Auctioneers in order to place a bid.

2. Where do I go to pick up the items I purchased on the Rene Bates Auctioneers website?

On the item, as shown on the René Bates Auctioneers website, it states the location within the City of Denton. Locations A, B, and C have directions and maps located on the Auctions page.

3. What if I can’t pick up my item within the allotted time frame?

Please contact Kelly Smith by email or call (940) 349-7143 to make arrangements.

4. Can I send someone else to pick up my auction items?

Yes, please contact the Purchasing Office prior to sending someone else.

5. Is there someone or equipment that I can use to help me load my items?

No, you are responsible for loading your items.

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1. What is a bond program?

A bond is a form of a public security. When issued, bonds provide local governments with funds to finance large capital improvements. A bond program includes both the authority to issue bonds and a listing of the purposes for which the funds may be used. General (GO) bond programs require voter approval.

2. What is a capital improvement project?

A capital improvement project is any major improvement to City facilities and/or infrastructure. Capital improvement projects typically include projects such as:

• Street construction, reconstruction, or rehabilitation
• Construction or renovation of City facilities, such as fire stations and libraries
• Park improvements

All of the proposed projects are referred to collectively as a Capital Improvement Program. Although capital improvement projects can be very different, most require multiple years to complete, are financed over a long period of time, and require a series of work phases to complete, such as planning, design, and construction.

3. What is a proposition, and how does it relate to the bond program?

Under state law, the City is required to divide the bond program projects so that voters can consider one type of purpose or project at the time of casting their votes. The propositions are what appear on the voters' ballots, and each proposition involves all the projects that serve the same common, overarching single purpose such as fire safety or streets and transportation. If a proposition passes, the City must use the proceeds from the sale of the bonds for the purposes stated in that approved proposition.

4. Can funds approved in one proposition be used to fund projects in another proposition?

Amounts approved for one proposition cannot be assigned to another proposition, even if there are excess funds available. Expenditures must strictly conform to what was approved by voters in the election. If voters approve a bond proposition on an election ballot, the City is authorized to sell bonds up to the amount indicated in the proposition language to fund capital improvement projects that meet the public purpose of that bond proposition.

5. If part of the property tax that I pay goes to fund the debt on capital improvement projects, will the additional projects proposed in result in an increase to my property tax rate?

There is no anticipated property tax rate increase associated with passage of the proposed 2019 Bond Program. The program has been structured in a way that takes into account current financial conditions, trends, and forecasts, and that is intended to allow the debt to be issued without requiring a tax rate increase. Because the issuance of General Obligation (GO) Bonds is subject to economic conditions at the time of issuance within the City, such as possible decreases in property values, reduction of tax rates, and other factors, no assurance can be given that the projected impact on property taxes can be achieved.

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1. Do I need a permit to replace my fence?

Any time new posts are being installed/replaced a permit will be required. Minor repairs, such as the replacement of a few pickets, do not require a permit.

2. When does my permit expire?

Permits expire 180 days after issuance. When an inspection occurs the permit will renew for an additional 180 days.

3. Who can schedule inspections?

Contractors are required to schedule their inspections online through eTRAKiT, this may also be done by visiting the office. Homeowners may schedule inspections by calling the office at (940) 349-8360.

4. What are HB3215 Energy Efficiency Building Standards?

This bill provides that Standard 301 of the American National Standard for the Calculation and Labeling of the Energy Performance of Dwelling and Sleeping Units using an Energy Rating Index accredited energy efficiency program, commonly cited as ANSI/RESNET/ICC 301, is in compliance with certain state law provided that: (a) the building meets the mandatory requirements of Section R406.2 of the 2018 International Energy Conservation Code; (b) the building’s thermal envelope is at least equal to the levels of efficiency and solar heat gain coefficient in Table R402.1.2 or Table R402.1.4 of the 2018 International Energy Conservation Code; and (c) the standard used to measure compliance for single-family residential construction uses a certain energy rating index depending on climate zone. (Effective September 1, 2021).

5. Does the solicitation ordinance apply to street musicians?

The ordinance does not apply to a street musician unless the musician actively solicits donations or is selling items such as CDs, DVDs, or cassette tapes.

6. My school is having a fundraiser. Do my children need a permit to go door to door?

No, this ordinance does not apply to organizations whose membership consist primarily of persons less than 18 years of age, such as school and youth sports organizations.

7. I work for a non-profit organization. Do I need a solicitor's permit?

Yes, you will need to bring proof of your non-profit status to the records section of the Denton police Department. They will issue you a permit at no charge.

8. Where do I go for noise issues, Solicitor Permits, or Security Alarm Permits?

The Police Department, located at 601 E. Hickory St., non-emergency line (940) 349-8181 should be contacted for all noise issues, Solicitor Permits, and/or Security Alarm Permits.

9. Who do I contact if I have a complaint about my apartment complex?

Please Contact Community Improvement Services for all issues with apartment complexes by calling (940) 349-8743.

10. When applying for a permit in eTRAKit, I keep getting bounced back to the address. What should I do?

When typing in the location make sure you click "locate". Your permit has to locate the address and link it to the parcel number. If you have typed in the address and continued without clicking locate your address has not been linked and you will not be able to proceed. If you have the correct address and are still not getting any results, try broadening your search. Type "N" instead of "N." or "North" for directions; type the least amount of information until you get closer to the address (e.g. "401 N Elm" or "N Elm" instead of "401 North Elm Street.)  You can also search by parcel number. Use our GIS map to find the parcel number and to determine if your address is within city limits.

11. I can’t find the address I’m looking for when applying for a permit. What should I do?

Type in the street name only and click locate. A list of street addresses will appear. If you are still unable to find the address you are looking for, please select the address closest to it, and in the description of your permit place the correct address. You can also search by parcel number. You can use our GIS Map to find the parcel number.

12. When does my contractor registration expire?

Your contractor registration expiration date coincides with the expiration date on your master license. For general contractors, registration expires one year from the date of registration. Contractors are required to re-register yearly.

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1. How can I obtain information on a signed ordinance?

You may view City of Denton ordinances via:

• City of Denton Charters and Ordinances website
• City of Denton Library, City Code Book
• City Secretary's Office located at 215 E McKinney Street

2. Where do I file a Small Claims suit? Where is the Small Claims Court? Information about filing a Small Claims suit?

Small claims information can be found at:
Justice of the Peace
Joseph A. Carroll Building
401 W Hickory Street
Suite 227
Denton, TX 76201
Phone: 940-349-3170

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1. Who is responsible for fixing code violations on a property?

Anyone with a form of control over the property can be held responsible for a code violation including, but not limited to, property owners, tenants, and property managers.

A property owner is ultimately responsible for all violations on the property; however, when addressing a code violation, Community Improvement Services attempts to determine the most culpable party and also educates all of the parties with an interest in the property in an attempt to correct current violations and prevent future occurrences.

2. How long does it take for a violation to be fixed?

The time it takes to correct a violation depends on the type of violation being addressed. Some violations, like graffiti, have specific timelines established by the State that the City must follow. Other violation timelines are left to the City to create. Generally, owners and/or tenants of properties with a violation(s) are given two weeks to address the violation(s). MBS violations may take many months and sometimes up to a year to completely address. Extensions can be granted if mitigating circumstances exist or if progress is being made.

3. What is the process the City uses to address a violation?

If a violation is found the standard process includes a Notice of Violation, a Citation or Court Summons, and a Work Order. Notices of Violation are designed to inform and educate residents about violations and possible solutions before any enforcement action is taken. The vast majority of the City's code violations are corrected voluntarily by property owners and tenants, without the need for Citations or Work Orders.

4. How can I file a complaint with Community Improvement Services (CIS)?

The fastest way to get a code complaint inspected is to use Report a Code Violation. You can also file a complaint by mail, fax, in person, or by calling our office at 940-349-8743.

5. Who is my Community Improvement Services Officer?

The City is divided into districts, and every Officer is assigned to a district. As the City grows and changes, districts grow and change. If you have a general question or would like to know who your district Officer is, you can contact our office at 940-349-8743. If you are ever contacted by our office with respect to a violation on your property the name of the Officer can be found in the documentation you receive, along with their direct contact information.

6. My landlord won't fix anything in my apartment. Who should I contact?

Community Improvement Services has an Interior Complaint Officer who specializes in complaints of this nature. To file a complaint about the interior of your rental property, Report an Issue or call us at 940-349-8743 and use the prompt for tenant complaints.

7. I received a notice from a Community Improvement Services Officer about a code violation my tenant caused. Am I still responsible?

Property owners are ultimately responsible for everything on the property, including code violations. However, if the Officer determines that the violation was caused by the tenant, the Officer will work with the tenant first in an attempt to get the violation corrected. If the tenant has vacated the property, the property owner will be responsible for bringing the property up to code.

8. My tenant left the property and dumped all of their trash outside. Is it my responsibility as the property owner to clean it up?

 Yes, property owners are ultimately responsible for everything on the property, including code violations.

9. I’m afraid my neighbor’s tree is going to fall and damage my property. What should I do?

This is a civil issue between neighbors. The City does not currently have a code against dead, dying, or fallen trees. As such, Community Improvement Services does not have the authority to address this issue.

10. The fence between my yard and my neighbor’s yard is broken. We don’t agree on who needs to fix it. What should we do?

This is typically a civil issue between neighbors. However, if the ownership of the fence can be clearly determined using property surveys, plats, or other observations or evidence, Community Improvement Services may be able to enforce the fence maintenance code to get the fence repaired, if the fence is visible from a public right-of-way like a road or a sidewalk.

11. I think there are too many people living in my neighbor’s house. Is that a violation?

Possibly, the law states that no more than four unrelated individuals may reside in a single-family dwelling. This does not apply to family members. A family is defined by the law as two or more people related by blood, marriage, or adoption.

12. Water from my neighbor’s yard is running into my yard? Is that a violation?

Typically no, this is a civil issue between neighbors.

13. My neighbors are making too much noise. What should I do?

The Police Department addresses noise complaints. Contact the Police Department while the violation is occurring by calling 940-349-8181.

14. My neighbor’s car has been sitting in the driveway “forever". Is that a violation?

It is not a violation to leave a car in a driveway as long as the car is operable and is in compliance with all other applicable codes. Vehicles that are parked on the dirt or grass, over the sidewalk, or considered junk or inoperable are violations.

15. My Homeowner’s Association isn’t enforcing its own rules? What should I do?

This is a civil issue between the homeowner and the Homeowner Association (HOA). The City does not have the authority to enforce HOA rules. However, Community Improvement Services enforces City regulations everywhere regardless of whether or not a formal Association exists.

If you believe that your HOA is failing to enforce its own rules, you may want to contact your HOA Board of Directors or go to an HOA meeting to discuss the issue and solutions. HOAs generally hire property management companies to handle the care of public spaces in the subdivision and to enforce the subdivision's deed restrictions. All or a portion of your monthly dues usually go to the property management company to perform these services.

16. My neighbor is running a business out of his home. Is that illegal?

That depends on the type of business and other factors. For example, it is legal for an accountant to run his/her business from the home. However, it is illegal for a home occupation to display signage of any kind.

A list of acceptable home occupations and their regulations can be found in the Denton Development Code.

17. What are the regulations for tree limbs over the street, sidewalk, and alleys around my home?

Tree limbs over the street must be at least 13.5 feet high. Tree limbs over the sidewalk must be at least 7 feet high. Tree limbs over an alley must be at least 12 feet high. In general the adjacent property owner is responsible for the maintenance of trees. The City has the authority to remove hazardous, dead or dying trees in public rights-of-way.

Tree limbs over the street are exempt from this requirement if drivers can safely drive around the lower limbs.

18. What’s the difference between a parking violation on the street and a parking violation on private property?

The Police Department addresses parking violations in the street. Community Improvement Services addresses parking violations on private property.

19. There is a car parked in the street blocking my mailbox. Is that a violation?

 No, the City has no ordinance preventing a car from blocking a mailbox.

20. There is a car parked in the street blocking my driveway? Is that a violation?

Yes, contact the Police Department at 940-349-8181 to report this violation.

21. There is a car in my neighborhood that is missing a license plate and/or registration sticker? Is that a violation?

If the vehicle is on private property, this is not a violation as long as all of the property maintenance codes pertaining to vehicles are in compliance. If the vehicle is parked in the street, this is a violation. Contact the Police Department at 940-349-8181 to report this violation.

22. Our driveway is too small for all of our vehicles. Can I park in my yard?

 No, parking on the dirt, grass, or over the sidewalk is a code violation.

23. My car doesn’t run. Can I put a cover over it until it’s fixed?

Covering an inoperable vehicle does not eliminate this violation. If a vehicle is found to be inoperable it must be repaired or removed from public view.

24. Am I allowed to store objects or leave trash in my yard?

Trash is always a code violation because it may attract vermin and threatens the safety of our community. Any trash on the property must be placed in a trash cart with the lid closed, or must be completely removed from the property.

It is illegal to store objects outside, with a few exceptions. For example, toys and bicycles can be left outside as long as they are not broken. Barbecue pits and grills may be left outside as long as they are located in the side or rear yard when not in current use.

25. My garage is too full to store things. What should I do with the items in my yard?

It is illegal to leave items in public view when they are not being used, with a few exceptions. It is the resident's responsibility to choose the best way to abate this violation. Some options might be cleaning out the garage, installing a shed, throwing away unneeded items, or having a garage sale.

26. What will happen if a resident doesn’t remove the trash in his/her yard?

Trash and debris is a serious code violation that attracts vermin and threatens the health and safety of the community. If a Community Improvement Services Officer has issued a Notice of Violation for trash and the violation is not corrected, the resident may receive a citation(s). The City can also correct this violation by cleaning the property and billing the property owner.

27. Will the City pick up large items if I leave them at the curb?

The Solid Waste Department will not collect any item that is not in a trash cart unless you have requested a special pickup. Some items are picked up, and even recycled, for free. Contact Solid Waste at 940-349-8700 for more information.

28. When am I allowed to leave large items out at the curb?

If you have scheduled a special pickup for the items, you can place them at the curb at 6 pm the day before your regular trash day. If you have not scheduled a special pickup, it is a violation to leave these items in public view.

29. I have general questions about codes and commercial properties. Where should I start?

Community Improvement Services has a Commercial Team that specializes in commercial property compliance, email the Commercial Team.

30. Do commercial properties have to follow the same rules as residential properties?

 Generally, yes. Commercial properties must be maintained in a safe and clean condition at all times, in compliance with all applicable regulations.

31. Do I need a permit to install a sign? Can I put my sign anywhere I want?

Every sign requires a permit to be installed unless the code governing signs specifically exempts it. The code also regulates the placement, size, number, and construction of signs. These regulations can vary depending on the type of sign and the zoning district. 

If you need assistance determining whether a sign permit is required, you can email the Community Improvement Services Commercial Team or call Building Inspections at 940-349-8360.

32. What is a Certificate of Occupancy (CO) and how do I get one?

Every business operating within the City requires a Certificate of Occupancy, or CO. A CO confirms that your business is operating legally and your premise has been inspected for compliance with applicable codes.

Several City divisions are involved in the Certificate of Occupancy (CO) inspection process. During the CO process, Community improvement Services will inspect your premise for compliance with requirements provided to the business owner by a Development Services Planner assigned to this CO. The Planner uses the DDC to determine the requirements for each property. to see the Community Improvement Services CO Inspection tip sheet. Ensuring the items on this tip sheet are taken care of on your property will improve your chances of passing your CO inspection on the first visit. Failing the inspection will delay the issuance of your CO.

To obtain a CO for your business, submit an application and all required documents to Building Inspections. If you need assistance applying for a Certificate of Occupancy, contact Building Inspections at 940-349-8360.

33. A Community Improvement Services Officer sent me a Notice of Violation. What do I do?

Read the Notice carefully. Make sure you understand the violation on your property, the comments from the Officer, and the penalty for failing to comply. If there is something in the Notice you don't understand, or if you need more time to comply, contact the Officer listed at the bottom of the Notice.

34. A Community Improvement Services Officer sent me a citation. What do I do?

Appear at the Denton Municipal Court on the date and time on the citation. At that time you will meet with a City prosecutor who will explain your options.

You can also pay the citation fine to avoid going to Municipal Court, however, if the violation for which you were cited has not been corrected, you can be cited again.

To avoid citations, follow the instructions in your Notice of Violation if you received one. Work with your Community Improvement Services Officer if you have questions or need more time to comply.

35. I need an extension to correct the issues on my property. What do I do?

Contact your Community Improvement Services Officer to request an extension. If an extension is agreed to, the officer will simply place a note in the case file. However, if the extension is for an extended period of time, he/she will request that you complete and submit an Extension Request Form to be placed in the case file.

If you left an extension request on a voice mail, call back the main line at 940-349-8743 or to the Officer's direct line to assure that an extension has been granted.

36. I received a Notice of Violation from a Community Improvement Services Officer. I don’t think this is a violation, but the Officer thinks it is. What do I do?

If the Officer hasn't heard from you, he/she hasn't heard your point of view. Contact the Officer to discuss your situation. The Officer can meet you at your property or invite you to meet at our office, and you can present whatever information you have to the Officer. Maintaining a good relationship with your Community Improvement Services Officer helps the Officer learn more about you and your neighborhood, which helps him/her address violations to keep you and your family safe.

If the Officer determines that a violation does not exist, your case will be closed and no further action will be taken. If it is still determined that a violation does exist, you can work with the Officer on a "compliance plan" to bring the property into compliance. The plan may include giving you more time to correct the violation, or getting you in touch with other City departments or resources that can help you.

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1. Who can schedule inspections?

Contractors are required to schedule their inspections online through eTRAKiT, this may also be done by visiting the office. Homeowners may schedule inspections by calling the office at 940-349-8360.

2. When does my permit expire?

Permits expire 180 days after issuance. When an inspection occurs the permit will renew for an additional 180 days.

3. Do I need a permit to replace my fence?

Any time new posts are being installed/replaced a permit will be required. Minor repairs, such as the replacement of a few pickets, do not require a permit.

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1. Why am I receiving this notice?

You are being notified of this public hearing because the Denton Development Code (DDC) update will impact Denton residents, businesses, and property owners. There is a new lineup of Zoning Districts proposed. Zoning Districts specify the areas where residential, commercial, industrial, recreational, and other land uses may occur and the standards they must be built with.

2. Will my existing home be affected by the proposed DDC Update and Draft Zoning Map?

Any home that is currently built and existing will not be impacted. These changes primarily impact new or future development. 

DDC Update/Draft Zoning Map Section - 1 to 5 (PDF)

3. The notice I received states that my zoning is being changed to a certain Zoning District, what does this mean?

If you live in a residential area, the City is renaming your zoning district. Districts are going from Neighborhood Residential districts (NR-#) to Residential districts (R-#). If you own an existing home, your property will not be impacted.

As we update the Development Code, we are renaming, eliminating, consolidating, and creating new zoning districts.

4. What is Conditioned Zoning?

Properties that have a designation of Conditioned Zoning are properties that when the property was zoned or rezoned in the past, the zoning was approved with conditions. If you would like to know what those conditions are, please email us.

5. What is Planned Development?

Planned Development is a property that is within a specific development (e.g., Robson Ranch) that contains specific zoning and development standards different from other properties in the city.

6. What is Pending?

Properties that have a Pending status are properties that have a zoning change request currently under review.

7. What if I don’t agree with the proposed zoning of my property?

The City is matching the existing zoning of properties as closely as possible, with a few exceptions. If you do not agree with the proposed zoning of your property, you can email your comment/request to us, and staff will review and analyze it as part of future zoning changes. These comments will be provided to the Planning and Zoning Commission and City Council on your behalf.

 You may also attend the public hearing for City Council on April 23, but you are not required to attend the meeting.

8. What is the next step in the process?

The proposed Zoning Map and Development Code will be considered by City Council on April 23, 2019.

To provide your feedback, you can attend the public hearing, email us, or return the form included in the mailed notice with comments prior to April 23. Any citizen or group of citizens attending the public hearing will be given an opportunity to speak for or against the request, or may attend only to observe.

9. What time and where is the Public Hearing?

The Denton City Council will consider the proposed Denton Development Code and zoning map on Tuesday, April 23 at 6:30 pm at City Hall. City staff will be available at 4 pm to answer questions and assist those needing additional information regarding the proposed changes.

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1. Where do I buy Dyno Dirt products?

All Dyno Dirt products can be paid for and picked up at the Pecan Creek Water Reclamation Plant, located at 1100 S Mayhill Road in Denton. The facility is open year-round, Tuesdays through Saturdays from 7 am to 3 pm.

Products are sold by the cubic yard and will be loaded into your truck or open trailer. Accepted forms of payment include MasterCard, Visa, and Discover.

Bagged Dyno Dirt (compost only) may also be purchased in one-cubic-foot bags at this location.

2. How much Dyno Dirt should I buy?

Dyno Dirt products are sold by the cubic yard. A cubic yard is about the size of a standard washing machine.

3. Do I have to be a Denton resident to purchase Dyno Dirt products?

No, anyone can purchase the material.

4. What is Dyno Dirt?

Dyno Dirt is nutrient-rich compost made using anaerobically digested biosolids from the Pecan Creek Water Reclamation Plant and yard waste. Dyno Dirt is considered Class-A compost for unrestricted use.

5. What are biosolids?

Biosolids are nutrient-rich organic materials resulting from the treatment of domestic sewage in a treatment facility. When treated and processed, these residuals can be recycled and applied as fertilizer to improve and maintain productive soils and stimulate plant growth.

6. Are Dyno Dirt products safe?

The National Academy of Sciences has reviewed current practices, public health concerns, and regulatory standards, and has concluded that the use of these materials in the production of crops for human consumption when practiced in accordance with existing federal guidelines and regulations, presents negligible risk to the consumer, to crop production, and to the environment.

7. How are the products tested?

Dyno Dirt products are tested bi-monthly by Midwest Laboratories, Inc., a certified lab of the United States Composting Council’s (USCC) Seal of Testing Assurance program.

View current and past test results..

8. Does Dyno Dirt have an odor?

Upon completion of the composting process, Dyno Dirt is nutrient-rich and has an earthy dirt smell.

9. Does Dyno Dirt contain heavy metals?

Yes. We are regulated through the Texas Commission on Environmental Quality (TCEQ) under the Texas Administrative Code (TAC) Chapter 332, which lists allowable concentration level of heavy metals in Class-A compost. The heavy metals in Dyno Dirt compost are less than 10 percent of what is allowed by the state and federal regulatory agency.

10. Can Dyno Dirt products be used in vegetable gardens?

Yes. Dyno Dirt is produced as a Class-A compost that meets all state (TCEQ) and federal (EPA) regulatory agencies requirements for “unrestricted use".

11. Do Dyno Dirt and Dyno Soil contain weed seeds?

 Yes, like all materials stored in an outside environment, it is possible to get weed seed in the material due to wind exposure and other factors.

12. What type of seed or weed killer should I use?

Your local nursery or master gardener program are the best sources to determine which plants and seeds will work best for you. They are also helpful if you want to learn the proper use of gardening supplies. You may email the Denton County Master Gardener program or call 940-349-2892.

13. How much do Dyno Dirt and Dyno Soil weigh?

The weight of these products depends on the moisture levels and composition. Dyno Dirt weighs an average of 1,000 pounds per cubic yard, varying between 700 pounds to 1,200 pounds per cubic yard. Dyno Soil weighs an average of 1,500 pounds per cubic yard, varying between 1,100 pounds to 1,800 pounds per cubic yard.

14. What amounts do we recommend hauling?

• Pickup trucks and single-axle trailers: Up to 1.5 cubic yards of Dyno Dirt or 1 cubic yard of Dyno Soil
• Tandem-axle trailers: Up to 3 cubic yards of Dyno Dirt or 2 cubic yards of Dyno Soil

15. Can you haul more than what is recommended?

Yes, but you must sign a waiver when hauling more than the recommended amount.

16. Can I pay for 10 or more yards to receive the discount but pick it up over time?

Yes, but you must keep your receipt and present it at the sales building each time prior to loading. This option does not apply during special sales promotions.

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1. How much more will GreenSense Renewable Energy cost compared to traditional energy?

Customers will pay approximately .4 of one cent more per kWh for GreenSense versus traditionally generated electricity.

2. How much of a reduction in air pollution will there be if I sign up for GreenSense Renewable Energy?

Customers can reduce the same amount of air pollution in one month by using GreenSense Renewable Energy as they would by not driving their car for an entire month or by planting two to three trees a month. 

3. How do I sign up for GreenSense Renewable Energy?

Contact Utilities Customer Service.

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1. When is the next civil service test?

A link to sign up for the civil service exam will be posted on the Fire and Emergency Careers page when available.

2. How can I study for the civil service test?

Study guides are available on the Fire and Police Selection, Inc. website.

3. Is there a physical agility test?

Yes, this will be scheduled after the background and polygraph steps are completed.

4. How long is the hiring process?

This depends on how many vacancies we have in any given year. The entrance exam scores are good for 1 year. Although we make every effort to process applicants as quickly as possible, this process will likely take several months.

5. If I am a certified Firefighter, will you require me to attend another fire academy?

No, you will not have to attend fire school again.

6. If I am a certified or licensed Paramedic, will I have to attend fire academy?

Yes, all operations personnel must be certified as a Basic Firefighter by the Texas Commission on Fire Protection.

7. Do I have to be certified as a Firefighter and a Paramedic?

No, you must be a Basic Firefighter by the Texas Commission on Fire Protection (TCFP) and an Emergency Medical Technician - Basic (EMT-Basic) by the TX Department of Health and Human Services (DSHS), or you must be a certified or licensed Paramedic by DSHS.

8. Do you offer specialty areas such as rescue?

Yes, we have stations that specialize in:

• Aircraft Rescue Firefighting (ARFF)
• Bomb Squad
• Confined Space Rescue
• Hazardous Materials Team
• High Angle Rescue
• Trench Rescue
• Water Rescue
• Transfer opportunities to the Fire Marshal's Office for Investigations or Inspections

9. What are your shifts?

Operations personnel work 3 platoon A, B, C shift system on a 24 hour on, 48 hour off basis.

10. How long do I have to work before I can promote?

According to the provisions in our Local Meet and Confer agreement, and in accordance with the Texas Local Government Code 143, a firefighter must have 3 years in rank before being able to take the Driver's promotional test.

11. Is there any financial cost incurred by me upon being hired?

No, any schooling for certifications that you may need will be covered by the Department.

12. What about background packets?

Background packets will be given out at the test to the highest scores that will allow us to get enough qualified applicants to progress to the next step.

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1. How do I schedule an inspection?

Call 940-349-8863 to schedule an annual fire inspection or fire permit inspection. To schedule a fire final for a building permit or a certificate of occupancy inspection or reinspection, call Building Safety at 940-349-8360.

2. Who can schedule inspections?

If the inspection is related to a permit, the permit applicant must schedule the inspection. Residents can schedule any inspections related to foster care. Business owners can schedule their annual fire inspections.

3. When will a fire inspector inspect my business?

Ideally, a fire inspector will conduct an inspection of every business in the City of Denton annually. Higher hazard occupancies may be inspected more frequently. Fire inspectors will also conduct code check inspections any time a complaint has been made.

4. What fees are associated with permits and inspections?

View the Fee Schedule (PDF).

5. Is a fire inspector required to be on site during sprinkler or fire alarm testing?

No, the City amended our ordinance so that a fire inspector is no longer required to be on site during any fire protection systems annual testing. The fire contractor is required to upload inspection reports to The Compliance Engine and our fire inspectors will review the reports and follow up on any deficiencies.

6. What is The Compliance Engine?

The Compliance Engine is a third-party company the City of Denton has contracted with to streamline the review of fire protection system deficiencies.

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1. How much evidence do I need to make a fraud, waste, or abuse report?

The more information you can provide the easier it is for the Investigation Committee to complete a thorough review and investigation. Details such as names of people or departments involved, times and dates of the incident, vendor names, and a description of the incident are helpful. The Investigation Committee may also reach out to the reporter to request additional information through the anonymous reporting system or directly if contact information is provided.

2. If I submit a fraud, waste, or abuse report, what happens next?

Once a report is submitted, it is reviewed by the City's Investigation Committee to determine if there is reasonable cause to believe fraud has occurred that requires further investigation. This process can involve gathering additional evidence by reviewing available documentation, conducting on-site reviews, and reaching out to the reporter to request additional details. The results of this preliminary review are presented by the Committee to the City Manager - or the City Council as needed - to determine how to proceed with a fraud investigation if the allegation is substantiated.

These procedures are detailed in the City's Fraud Response Policy (PDF), which was adopted on September 28, 2021.

3. Who is on the Investigation Committee that determines the course of action for a report?

The Investigation Committee is generally comprised of five staff members from the Internal Audit, Human Resources,and Legal Departments. In addition, staff from other departments may be added for an investigation as needed. If a fraud, waste, or abuse report implicates the City Auditor, City Manager, or City Attorney, staff members that report to that appointed position are required to recuse themselves from the investigation.

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1. Can someone else own the minerals underneath my property? How can I tell if I own my minerals?

Yes, it is possible that the mineral ownership may be different than surface ownership. A deed/title search may be necessary for one to determine who actually owns the minerals under a piece of property.

2. Does the City offer assistance or advice to property owners regarding mineral leases?

The City does not provide advice about leasing private property for gas exploration and drilling. Information provided by the City addresses general issues related to gas drilling and is not intended to provide advice on specific legal matters. To report any complaints related to the actions of a landman, you may contact:

American Association of Professional Landmen
4200 Fossil Creek Boulevard
Fort Worth, TX 76137

Phone:817-847-7700

3. How can I find out if a natural gas well permit has been obtained near my property?

If a gas well operator is applying to site a new location for the drilling and production of natural gas, they are required to notify the public living within 1,000 feet of the site at least 20 days prior to filing the Gas Well Development Site Plan application.

Additional requirements for publishing in the newspaper and putting up signage are summarized in the Gas Well Notification Requirements (PDF).

4. How can I register a complaint or contact an inspector?

Please contact the Gas Well Inspections Division at 940-349-8619 for general inquiries and concerns. After-hours calls should be directed to the non-emergency Police desk at 940-349-8181.

5. How is gas well drilling and production regulated in Texas?

In May 2015, the state approved House Bill 40 providing the state with exclusive jurisdiction over gas well drilling and production activities, expressly pre-empting municipalities from regulating such activities, except for a few certain aspects of aboveground activity. The State provided limited regulation to local governments to regulate aboveground activity related to an oil and gas operation or that which occurs at or above the surface of the ground, including fire and emergency response, traffic, lights, noise, notice, reasonable setback requirements, and other aboveground activities, such as inspecting for air and water emissions; however, any irregularities in emissions are reported to the appropriate agency.

In addition, under HB 40, local government regulations must meet all of the following four factors:

1. Are limited to regulating aboveground activity related to an oil and gas operation (as noted above)
2. Must be commercially reasonable
3. Do not effectively prohibit an oil and gas operation conducted by a reasonably prudent operator
4. Are not otherwise preempted by state or federal law

The two main state agencies regulating gas well production and drilling are:

• The Railroad Commission of Texas (RRC) for regulating almost all aspects of oil and gas development in Texas, including processes from well drilling to well plugging. The RRC maintains records of operating companies as well as their mineral leases, wells, and production levels. Regional offices for the RRC conduct periodic inspections of well sites and can issues violations for improper equipment operation.
• The Texas Commission on Environmental Quality (TCEQ) is the governmental agency tasked with monitoring and permitting oil- and gas-drilling operations emissions. The TCEQ developed an interactive map to show the location and results of air sampling and also created a site with updates about the Barnett Shale area and related news items.

6. What role does the City of Denton have in gas well permitting and regulation?

The City of Denton's first Gas Well Ordinance was adopted on December 4, 2001, as part of the zoning code and subdivision and land development code. Since its adoption, the City as amended its Gas Well Ordinance from time to time to address land-use compatibility concerns for gas well drilling and production activities. The ordinance includes provisions addressing safety, noise levels, setbacks, lighting, traffic, dust, other nuisances, and so forth.

After extensive analysis and review, public hearings and careful consideration, the City Council adopted the Gas Well Ordinance (2015-233) on August 4, 2015, to reconcile the local ordinance with state law following the passage of House Bill 40 in May 2015.

The City performs regular inspections on wells within the City limits to ensure compliance with the City's Gas Well Ordinance (19-2131), Municipal Code, and Fire Code. The City also responds to questions, concerns, or complaints about a natural gas well that are reported.

7. What are the stormwater requirements for gas wells?

Requirements for gas well development can be found in Denton Development Code subchapter 6. New wells are required to provide an Erosion and Sediment Control Plan for review as part of the review process. See Gas Well Erosion and Sediment Control Plan guidance document.

8. How many wells are located in Denton?

There are currently 293 wells within Denton’s corporate city limits and 203 wells within the Division I area of its Extraterritorial Jurisdiction (ETJ).

More information about gas well site locations can be found under the Gas Well Locator Map.

9. How long is the gas well active or producing?

Current estimations project that some wells may produce for 20 to 30 years, depending on the quality of formation. The production capability of older wells may reduce this lifespan and new technology may help to increase the duration of production for newer wells.

10. What is the oil and gas drilling disclaimer?

The City does not provide advice about leasing private property for gas exploration and drilling. Information provided by the City addresses general issues related to gas drilling and mineral leases and is not intended to provide advice on any specific legal matter or factual situation. This information is not intended to create and its receipt does not constitute a lawyer-client relationship. Readers should not act upon this information without seeking professional legal counsel. 

Gas companies offering leases for gas exploration and drilling for privately owned minerals, including those with the words “City of Denton" as part of their name or logo, are not associated with or endorsed by the City of Denton.

11. What can I expect when a company is going perform activities in my area?

An operator must provide written notice to all dwellings within 1,000 feet of the boundary site not more than 30 days or less than 10 days from the start of activities, including drilling, completion or re-completion, P&A, any other activity that requires removal of the wellhead, or seismic exploration not involving explosive charges.

A sign must be posted at the entrance of the site giving the public notice. More details can be found in the Gas Well Notification Requirements (PDF).

Electronic notice to the City is also required and is posted and found through the Gas Well Locator Map.

12. What can I expect when a company is going to drill in my area?

A 300-foot-by-300-foot pad generally will be prepared and a drilling rig will move onto the location. The drilling rig will be on site for approximately 20 to 30 days per gas well actually "drilling" the well and running pipe into the open hole; pad sites may contain multiple gas wells. After the well is drilled, the drilling rig will move off the site. The rig move and drilling is a 24-hour operation and the noisiest part of the operation. Shortly thereafter, well "completion" will begin and a smaller portable rig will move onto the location. After completion operations, surface equipment will be installed along with appropriate fencing and gates. From this point there will be minimal activity on the location. Occasionally a small rig will be brought to the location for remedial work.

13. What emergency plans are in place in case of an accident?

The Fire Department requires operators to provide a Hazardous Materials Management Plan and an Emergency Response Plan to the Fire Marshal. Any updates or changes to the filed plan must be provided within three business days of the change.

Public safety officials respond to gas well emergencies using an all-hazards approach and collaborate with other agencies to train and prepare for such emergencies.

On December 12, 2015, the City of Denton hosted a seminar on how gas well emergencies are effectively managed with the Denton Independent School District (DISD) and provided an opportunity for the public to ask questions. View the Managing Gas Well Emergencies video.

14. What happens to the well after production?

In accordance with the Denton Development Code Section DCA19-0009e:

All wells shall be plugged and abandoned in accordance with the rules of the RRC; however, all well casings shall be cut and removed to a depth of at least ten feet below the surface unless the surface owner submits a written agreement otherwise. Three feet shall be the minimum depth.

15. What is a blow out and what is a blow out preventer (BOP)?

A sudden, violent escape of gas and oil (and sometimes water) from a drilling well when high pressure gas is encountered and efforts to prevent or to control the escape has not been successful.

A Blow Out Preventer (BOP) is a device attached immediately above the casing to control the pressure and prevent escape of fluids from the annular space between the drill pipe and casing or shut off the hole if no drill pipe is in the hole, should a kick or blowout occur. These devices are pressure tested between 3,500 to 5,000 pounds per square inch (PSI) when installed and every two weeks afterwards. They also have remote control valves to operate from a safe distance if needed.

16. What is a mineral lease?

A mineral lease is a contractual agreement between two entities, the owner of a mineral estate and another party, usually an oil and gas company. The lease gives the oil and gas company or individual the right to explore for and develop the minerals that might be found underneath an area described in the lease. When property owners (the lessor) sign a lease, they essentially become a partner with the company (the lessee).

17. How is natural gas transported?

Natural gas is transported via buried gas lines located in and around the Metroplex. Most of these lines have been in existence for 30 years. These lines are inspected, are pressure tested on an annual basis, and are buried below the ground level a federally mandated minimum of 3 feet. These lines are all clearly marked with pipe markers that are normally bright yellow markings with the company name and emergency phone numbers.

For more information regarding federal pipeline regulations, visit the U.S. Government Printing Office website to view Title 49, Subtitle B, Chapter I, Subchapter D-Pipeline Safety.

18. What is fracturing or completing with hydraulic horsepower?

Fracturing is a means of opening the Barnett Shale formation up by the use of hydraulic horse power and fresh water. The fresh water stored in frac pits is typically pumped in stages into the Barnett Shale formation. Once the fracture (opening of rock) has been created by this force then sand is mixed with the fresh water and other ingredients and pumped into these fractures to help prevent the fracture from closing back once the hydraulic force is reduced. By packing or filling of these fractures with sand, this will allow the natural formation to produce into the new drilled well bore (hole) and bring gas to surface.

19. What is seismic exploration, and what will I notice when it is performed?

Seismic exploration is the search for deposits of crude oil, natural gas, and minerals. It consists of a seismic data set measured and recorded with reference to a particular area of the Earth's surface, to evaluate the subsurface. During the process, artificial seismic energy is generated on land and transmitted via seismic wave energy into the subsurface rock layers. Seismic waves reflect and refract off subsurface rock formations and travel back to acoustic receivers called geophones (on land) or hydrophones (in water). The travel times of the returned energy, aid in estimating the structure and stratigraphy of subsurface formations.

20. What is the Barnett Shale?

The Barnett Shale is a large natural gas reserve encompassing more than 5,000 square miles and including portions of at least 18 counties in North Texas. Many experts believe the Barnett Shale may be the largest onshore natural gas field in the United States, estimated to contain more than 26 trillion cubic feet of natural gas. In recent years, advances in drilling technology have made it possible for energy companies to extract large amounts of natural gas from the Barnett Shale.  

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1. What does the local ordinance ban?

As of September 1, 2017, texting while driving is illegal across the state of Texas. The City of Denton’s local ordinance bans all additional use of handheld communications devices while operating a vehicle in Denton city limits. The ordinance prohibits any additional use of hands to operate wireless communication devices, except answering or terminating a voice call on a hands-free system.

2. What is considered a hands-free system?

Hands-free systems include Bluetooth, mounted or installed units, and other connected devices. A cell phone may be used to answer or terminate a call, or as a GPS unit, if the phone is mounted. 

3. Does the ordinance prohibit the use of GPS units?

No. GPS units, including cell phones that are mounted in the vehicle, may be used while operating a vehicle; however, to set or program a GPS unit, the operator of the vehicle should find a safe place to pull over. 

4. Can I use my handheld device if I’m stopped at a traffic light or stop sign?

No. A vehicle must be out of a traffic lane in order for the driver to use a handheld device. 

5. Are there any exceptions to the ordinance, such as emergency situations?

Yes, you may use a handheld device to report an emergency or seek emergency assistance; however, it is recommended that you find a safe place to pull over. The ordinance also excludes communications by operators of authorized emergency vehicles and by licensed operators of radio frequency devices. 

6. How is the City's local ordinance different from the state's texting ban?

The state’s law, which applies to all roadways across the state of Texas, prohibits motorists from reading, writing, or sending electronic messages while driving. Under the City’s local ordinance, all additional use of handheld devices, including voice calls, is also prohibited on roadways within the Denton city limits.

7. What is the fine for violating the ordinance?

Violating the ordinance is a Class C misdemeanor; the fine may be up to $200. 

8. If I’m issued a citation for violating the ordinance, will it appear on my insurance or driving record?

No, it is not considered a moving violation. 

9. Can Police seize or inspect my device to investigate a violation?

Police will enforce violations observed in plain view. They will not seize or inspect devices to investigate a violation unless the owner grants permission or a warrant has been authorized. 

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1. What do I do if I am transported in a Denton Fire Department ambulance?

If possible, provide any insurance information to either the ambulance crew or to the emergency room at the hospital. Both our Department and the contracted billing company work closely with the hospitals in order to obtain complete and accurate information.

2. Will I receive a statement for ambulance services rendered?

Yes. Patients receiving treatment from the Denton Fire Department will receive a statement documenting the charges for services received, any claims filed towards insurance, payments received from insurance, and any remaining balance due.

3. How do I obtain a copy of an EMS report or medical record?

EMS reports and records contain patient and medical information that is protected by the Health Insurance Portability and Accountability Act (HIPAA). EMS reports can be released to the patient who received treatment, the legal guardian of a patient, or a party holding a Consent to Release Form signed by the patient. If records are being released with the consent of the patient, the patent's government issued identification must also be presented along with the signed form.

4. How do I contact the EMS Billing Department with questions or insurance information?

The EMS billing office location is at 332 E Hickory Street, Denton, TX 76201. Hours are 8 am to 5 pm, Monday through Friday; contact Kayla Clark.

To contact Intermedix directly call toll-free 866-398-8999 or write to Intermedix:

P.O. Box 941608
Houston, TX 77094-8608

5. What happens when you call 911?

Your call routes to an answering point where trained emergency response personnel (dispatcher) will determine the type of emergency services needed. Always stay on the line.

6. When should you call 911?

When an immediate action is needed, call 911. Situations include:

• Anything life threatening
• Immediate threat of danger to property
• A crime in progress or about to occur
• A stranger in the neighborhood
• An ambulance is required
• If there is a fire

7. What about non-emergency calls?

In Denton, our non-emergency police department number is 940-349-8181. Our non-emergency fire department number is 940-349-8840. Non-emergency situations include calls for information and complaints.

8. Can I call 911 from any phone?

Yes, 911 can be called from any phone. When calling from a cellular phone, be sure to know your location or at least the closest cross streets. Immediately let the dispatcher know you are calling from a cell phone and give your phone number and location.

9. What do you do when you call 911?

• Stay calm
• Speak clearly
• Describe the emergency
• Give an exact location
• Answer all questions
• Stay on the line until you are instructed to hang up.
• It is important to listen and do as you are instructed.

10. What is considered a crosswalk?

A crosswalk, marked or unmarked, is any part of the roadway at an intersection within the connections of the lateral lines of the sidewalks.

11. Can I only walk on the sidewalk?

If a sidewalk is present and accessible, you must use it. If no sidewalk is present, you should walk on the left side of the roadway or on the shoulder going against traffic.

12. Are people on bicycles allowed to ride on the sidewalk?

In Denton, people on bicycles are allowed to ride on the sidewalk except in certain areas downtown. Riding on the sidewalk, while allowed in most of Denton, is not encouraged as it creates many conflict points with pedestrians.

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1. Where did West Nile virus come from?

West Nile virus is commonly found in humans and birds and other vertebrates in Africa, Eastern Europe, West Asia, and the Middle East. West Nile virus was first isolated in the West Nile province of Uganda in 1937 (3, 4). The first recorded large epidemics occurred in Israel from 1951 to 1954, and the largest recorded epidemic to date occurred in South Africa during 1974. Large human outbreaks of WN Encephalitis occurred in Israel in 2000 and have occurred in Southern France (1962), in southeastern Romania (1996), and in south-central Russia (1999) (5,6). Until 1999, West Nile encephalitis had not been documented in the Western Hemisphere. It is not known where the U.S. West Nile virus originated, but it is most closely related genetically to strains found in the Middle East.

2. How long has West Nile virus been in the U.S.?

It is not known how long it has been in the U.S., but Center for Disease Control and prevention (CDC) scientists believe the virus has probably been in the eastern U.S. since the early summer of 1999, possibly longer.

3. I understand West Nile virus was found in "overwintering" mosquitoes. What does this mean?

One of the species of mosquitoes found to carry West Nile virus is the Culex species, which can survive through the winter, or "overwinter," in the adult stage. An infected mosquito can likely harbor the virus during the winter months and can transmit the virus in the following year.

4. How do people get West Nile encephalitis?

People become infected by the bite of a mosquitoes infected with West Nile virus.

5. If I live in an area where birds or mosquitoes with West Nile virus have been reported and a mosquito bites me, am I likely to get sick?

No. Even in areas where mosquitoes do carry the virus, very few mosquitoes are likely infected. Only a small percentage of people who become infected will get severely ill. The Maine Environmental Policy Institute (MEPI) estimates that in areas where West Nile Virus is endemic, approximately one in 1,000 mosquitoes actually carry the virus. The MEPI also estimates that only one in 300 people bitten by a West Nile Virus infected mosquito will show any signs of sickness. Even if you contract the WNV and become ill, most people will only exhibit mild flu-like symptoms. The chances you will become severely ill from any one mosquito bite are therefore small.

6. How does West Nile virus actually cause severe illness and death in humans?

Following transmission by an infected mosquito, West Nile virus multiplies in the person's blood system and crosses the blood-brain barrier to reach the brain. The virus interferes with normal central nervous system functioning and causes inflammation of brain tissue.

7. What proportion of people with severe illness due to West Nile virus die?

Among those that have the neuro-invasive form of the disease, case-fatality rates range from three to 15% and are highest among the elderly.

8. Is there a vaccine against West Nile encephalitis?

Not currently.

9. Is adulticide an effective means of controlling mosquitos?

Adulticiding, or the killing of adult mosquitoes by ground or aerial applications of chemicals, is considered by the Center for Disease Control and Prevention to be the least efficient mosquito control method. There are several reasons adulticiding is not highly effective. For example, mosquito species have different preferences for flight times and habitats, which makes timing spray events difficult. In areas where there are many houses, trees, and other obstructions, the chance of actually hitting a mosquito with the spray cloud is greatly diminished. Although it is very difficult to measure the efficacy of a large spray event, the results of trap experiments conducted in Houston and Florida suggest that a large spray event will typically reduce the adult population of mosquitoes by only about 30%.

10. ¿Se puede tratar el virus del Nilo occidental?

No existe un tratamiento específico para la infección por VNO. En casos más leves, las personas experimentan síntomas como fiebre y dolores que pasan eventualmente; aunque, la enfermedad puede durar semanas o meses. En casos graves, una persona puede ser hospitalizada y recibir tratamiento de apoyo (por ejemplo, líquidos intravenosos (sueros), ayuda con la respiración), junto con la atención de enfermería. Actualmente no hay vacuna para el VNO, pero el CDC está trabajando con socios para desarrollar una.

11. ¿Cuál es el riesgo de enfermarse del Virus del Nilo Occidental?

Personas mayores de 50 años corren mayor riesgo de contraer una enfermedad grave; aunque, a cualquier edad podría enfermar gravemente. Estar afuera sin tomar precauciones significa que usted está en riesgo; cuanto más tiempo pase al aire libre (trabajando o jugando) más tiempo usted está expuesto a las picaduras de un mosquito infectado. El riesgo de transmisión del virus a través de procedimientos médicos es muy bajo. El embarazo y la lactancia NO aumentan el riesgo de infectarse con el VNO.

12. ¿Pueden infectarse los animales con el virus del Nilo Occidental?

Sí. El VNO puede infectar a casi cualquier animal, incluyendo perros y gatos - sin embargo, la buena noticia es que rara vez, si es que alguna vez, se enferman por el virus. Los caballos parecen ser el único animal doméstico afectado negativamente por el VNO, y hay una vacuna disponible.

13. ¿Todos los mosquitos portan el Virus del Nilo Occidental?

Number En esta área, es transmitida principalmente por miembros de la especie Culex, y sólo los mosquitos hembras pican a los seres humanos. Normalmente, este mosquito vuela distancias cortas (a menudo mucho menos de una milla) para alimentarse. Los mosquitos adultos tienen una vida de unas pocas semanas durante los meses de verano.

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1. What type of repairs are eligible?

Repairs or modifications to achieve accessibility that are urgently needed to make the housing safe, sanitary or habitable are eligible for assistance. Community Development staff will inspect the unit to determine if requested repair is eligible. Eligible Repairs:

• Repairs necessary to protect the health and safety of the household include repair and/or replacement of failed plumbing fixtures, clogged/broken sewer lines, damaged or exposed electrical wiring, switches, outlets, leaking roofs, etc.
• Repairs and/or modifications may be made to a structure as necessary to allow accessibility to accommodate a disability when other means are not available to allow accessibility; i.e. building a wheelchair ramp, widening doorways to rooms that must be accessible for living, etc. Program will not pay for portable medical equipment eligible through Medicare/Medicaid.

When a repair is covered by an insurance policy and only a portion of the cost to repair is covered, the owner must sign over insurance claim payment(s) to the City of Denton before work may begin. Owner insurance funds will be deposited into an escrow account and will be expended first when contractor payments are approved. If owner has already spent insurance funds on repairs, owner must provide proof of payment and detailed documentation of work completed before a decision can be made if the repair is eligible for funding.

2. What type of repairs are not eligible?

Ineligible Repairs

• Repairs that are only cosmetic in nature.
• Perils covered by insurance claims.
• Repairs to a duplicate item when one is working may not be eligible except to prevent additional deterioration. For example, in a house with two bathrooms where one has a working toilet and the other has a leaking toilet; if the leak can be stopped by closing the water cutoff to the toilet, no repair is allowed since a working toilet is available.

Unsafe and substandard structures that cannot be made safe for habitation with the maximum allowed or less will not be eligible for assistance. The owner will receive a letter notifying of the hazards and why assistance is being denied. Under such circumstances, Community Development Division will recommend a household seek safe housing as soon as possible.

Maximum Funding Per Application for Owner‐Occupied Single‐Family Structures

• Up to $10,000 per application may be available for approved, eligible repairs. Repair(s) costing more than $10,000 are not eligible. Once completed, no additional assistance may be requested before one full year (12 consecutive months) has passed.
• Homes built before 1978 may only be eligible for up to $5,000 for approved, eligible repairs. Repair(s) costing more than $5,000 are not eligible if repair triggers Interim Controls for Lead-Based Paint rules and regulations. One completed, no additional assistance may be requested before one full year (12 consecutive months) has passed.
• A lifetime maximum of 5 repairs for any structure or household.

Once the approved repairs are completed and the contractor(s) receives payment, no additional repairs can be requested or approved.

3. Will the repairs need to be paid back?

No, assistance does not need to be paid back. It is a grant and no lien will be placed on the property.

4. How do I apply?

• Contact the Community Development office for an application and inspection of the repair
• Complete the application process
• Submit required documentation

5. What happens after I apply?

• Community Development Division staff will complete an inspection to determine if project is eligible. If eligible, you will receive information and forms to apply.
• Community Development Division staff will verify all the application information and environmental restrictions and regulations. Application and repair request will be submitted for review to the Community Development Administrator. If any information is found to be intentionally falsified, the application will be rejected and the applicant will not be allowed to reapply to this program.
• You will receive verbal and/or written notice of the date application is accepted or rejected along with details of the decision if application is rejected.
• In the event your house is 45 years old or older, the Texas Historical Commission may have to be notified.
• When painted surfaces will be affected in a house built before 1978, the area will be tested for lead based paint. A lead based paint inspection and/or risk assessment shall be conducted by a licensed risk assessor. If your house is found to have lead‐based paint hazards, hazard reduction techniques will be utilized.
• A bid document will be written up for the repairs needed to correct the health or safety‐related problem. A cost estimate will be completed before bids are sought. Only contractors who carry a minimum of $100,000 liability insurance may perform the work. This program maintains a list of contractors who meet the insurance requirements. This is not a reference list. Any interested contractor who can document appropriate insurance coverage and is not on the most recent list of contractors that are ineligible to work on projects involving federal funds.
• The contractor/repair company will provide a one‐year warranty for work completed, if possible.
• Upon final inspection approval, contractor may submit invoice. The payment request will be processed upon project approval and contractor can expect payment within 15 working days from date invoice was approved.

If the bid for the approved emergency repair is more than the maximum allowable funds, the project will not be eligible and the City of Denton will be unable to complete the repair.

6. What are other provisions?

In the event that an applicant feels that his/her circumstances require special consideration, s/he may request, in writing, a waiver from the usual requirements. All requests should specify the requirement(s) to be considered for waiver and state the applicant's reason(s) or special circumstances why s/he believes a waiver should be approved. The Community Development Administrator will review requests on a case‐by‐case basis. Applicant will be notified in writing of the final decision.

Dispute: The contractor's work will be monitored by the applicant, City staff that may include Community Development staff or/and the City of Denton building code inspector. If the applicant considers any work done by the contractor to be unsatisfactory or incomplete, the applicant should advise the contractor of the discrepancy and ask that it be corrected. In the event a dispute exists between the applicant and the contractor with respect to the work, the City shall take appropriate action in accordance with the provisions of the construction contract to assure that the applicant is satisfied before making any payment to the contractor. In the event a dispute cannot be resolved, the Division Director shall consider all pertinent facts and shall decide an appropriate course of action to resolve the dispute.

7. Do I need good credit?

You must show the ability to pay property taxes, utilities, homeowner property insurance payments, lenders, creditors and the home improvement loan from the City.

8. I still have a mortgage payment, can I qualify for the program?

Yes, but your mortgage payment needs to be current and up to date. You need to have some equity in your home. Your mortgage loan balance cannot be more than 80% of the property's appraised value for rehabilitation or 70% of the property's appraised value for reconstruction.

9. What are the steps to receive assistance?

• Complete the application process. You will receive written notice of assistance approval or denial. If assistance is denied, you will receive an explanation of the reasons for denial.
• Property will be inspected to determine eligibility.
• If property is eligible work write-up or plans will be completed.
• Owner will review and approve work write up or plans.
• Project is sent out to bid. Owner selects contractor from eligible bids.
• Contracts are prepared, reviewed and signed by owner(s). Work begins.
• Complete the Successful Homeownership class
• Work is completed as is a walk-through the house with staff.
• Update or obtain appropriate homeowner's insurance.
• The contractor provides a one-year warranty for work completed. After this period, it is the responsibility of homeowner to complete all repairs.
• Payments begin about one month after the project is completed.

10. What kind of help should I receive if my application is approved?

• Rehabilitation: Repairs are made to the house to correct code violations and make needed repairs when a house is in relatively good condition. The homeowner may be required to make arrangements for relocation while the rehabilitation takes place.
• Reconstruction: When a house cannot be repaired, the applicant may be eligible for reconstruction. The existing house will be demolished and new house will be built on the property. The homeowner will be required to make arrangements for relocation while the reconstruction takes place.

11. Does the assistance need to be paid back?

There are two types of financial assistance:

• Two-part loan that includes a payable and deferred loan. The loan is available in a combination of a low interest loan and a deferred (forgivable) loan over 5 to 20 years. Part of the loan is payable and part of the loan is forgiven every month you live in the house.
• Deferred loan. Forgiveness loan will be provided to seniors, age 62 and above, who are at the income level below 50% of HUD median income. Deferred loans are forgiven monthly over the period of the loan and no payment is required as long as you remain in the home as required and meet all deed requirements.

12. Will a lien be placed against my property?

Yes, rehabilitation and reconstruction liens are in place for a 5 to 20 year period based on the type and cost of project.

13. What do I need to do after the project is completed?

You need to be able to pay your monthly loan payment, live in the property, and pay your property taxes. You must maintain the house and budget to include future maintenance, repair and replacement of appliances. You must maintain a homeowners insurance policy that covers all repairs on the re-constructed home.

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1. What jobs are available at the City?

Search our Current Job Opportunities. If you don't find what you're looking for, you can sign up for a job alert based on the categories you're seeking. You will receive an email when a position opens matching one of the categories you selected.

2. How do I apply for a job with the City?

Visit the Application Guide page for detailed instructions on how to apply for a job with the City of Denton. Current job postings are listed on our Careers Portal. For more information, contact:
Human Resources Department
601 E Hickory Street
Suite A
Denton, TX 76205
Phone: 940-349-8340
Fax: 940-349-8348
Email the Human Resource Department

3. How do I know the status of my City of Denton employment application?

City of Denton employment applications are handled by the individual departments, Human Resources does not know the status of each application. The process can take up to 4 weeks and you will be contacted by the hiring department if you've been selected for an interview.

4. How do I know if I am qualified for the job posted on the City of Denton career page?

Each job posted on the City of Denton career page has a detailed description, including the minimum qualifications for that job. Read the minimum qualifications carefully and make sure your qualifications are a close match.

5. Should I turn in a resume with my application?

It is not required to turn in a resume with your application for some job postings. If you have a resume, you may put the information with your application. The application must be completed in its entirety in order to be considered for the job opening. Any other materials should be kept for the interview process.

6. Can I submit my resume instead of completing the job application form?

No. We do not accept electronic resumes without an application. You can add a resume to an application if you wish, but you should always complete the application as if there were not resume attached.

7. Can I leave anything blank on the job application?

You should not leave anything blank on the job application. If you leave something blank it may disqualify you. You should complete all information requested.

8. Can I apply for multiple job postings at once?

Yes, you can apply for multiple job postings at once. You must complete a separate application for each position.

9. Why didn’t I receive a confirmation email after my job application?

You may not have received a confirmation email after your job application because:

• The email address entered is not valid
• Your inbox is too full
• The email was sent to the spam folder

To confirm your application, sign into your account, click on your name and select Applications. Any application that has been completed will have a status of "Submitted."

10. Do you maintain applications on file?

At the close of the application process, all applications are maintained in the Human Resources Department for retention purposes only. You must reapply for any future openings of a position.

11. How long does it take to fill an open position?

This will vary depending on the hiring manager and the needs of the department.

12. Will I be informed if I did not get the job I interviewed for?

Yes, you will be informed if you did not get the job you interviewed for. All applicants who interviewed will be notified when a selection is made.

13. Is a drug test required to begin employment with the City of Denton?

Yes, a drug test is required after a job offer has been made in order for you to begin employment with the City of Denton.

14. Do I have to take any skills tests to qualify for a job?

Typing and spelling tests are no longer required to qualify for a job. However, the individual department may ask you to take skill tests during the interview process to narrow down qualified candidates.

15. Do all City of Denton employees get benefits?

All full-time City of Denton employees get benefits; part-time employees benefits are pro-rated; temporary employees do not.

16. Where is the City of Denton Human Resources office?

Our office is located at:
601 E Hickory Street
Suite A
Denton, TX 76205

17. What are the Human Resources office hours?

We open at 8 am and close at 5 pm, Monday through Friday.

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1. How was the Internal Audit Department created?

The position of the City Auditor and the Internal Audit Department were established by the City of Denton Charter Section 6.04. The City Auditor reports directly to the City Council, allowing the Internal Audit Department to independently review City programs and services.

2. How do you decide which audits will be conducted?

Each year, the Internal Audit Department prepares an annual audit plan based on discussions with City leadership, analysis of the City’s revenues and expenses, and emerging government audit industry trends. This proposed plan is then presented to the City Council for direction and ultimately approved via ordinances. View previous Audit Plan Ordinances.

Internal Audit also encourages Denton residents to submit their future audit ideas.

3. Does the Internal Audit Department follow any standards?

In 2018, the Internal Audit Department adopted the 2018 Generally Accepted Government Auditing Standards - also known as the Yellow Book - as published by the United States Government Accountability Office. More information about these standards is available on the Government Accountability Office's Yellow Book webpage.

The Internal Audit Department evaluates available standards every ten years to ensure that those adopted are the most appropriate for the function's responsibilities and activities.

4. In what languages are audit reports available?

Currently, all audit reports are written and published in English. Beginning in Oct. 2020, the Internal Audit Department began translating audit report summaries into Spanish. These At a Glance summaries can be found online. 

If you would like a full audit report translated please email the Internal Audit Department.

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1. How many openings do you have?

The Denton Police Department currently has 210 authorized sworn positions. We average about 10 openings at any given time.

2. How does civil service work regarding the entry level position?

All prospective police officer candidates, other than candidates for the position of police chief or lateral applicants, must take the civil service exam first. They must pass the test, turn in a Preliminary Background Questionnaire, and be placed on an eligibility list. Everyone who is not applying for the position of Police Chief, or as a lateral transfer, will start at the entry level rank of Police Officer.

3. I took the test a couple of months ago and I still have not been contacted. Why not?

If this is the case, we have not yet arrived at your name on the eligibility list. After the final list is posted, with all tie-breakers and other provisions applied, we start with the first name on the list and work down. The number of openings determine the number of applications being worked on at the same time.

For example, if we have five openings, we work on five applications. Once we start on a candidate's application, we work through the entire process, step by step until the candidate is either hired or disqualified. After that, we move to the next name on the list based on the number of current openings.

When and if we get to your name, we will contact you. You must keep your contact information current or it could jeopardize your opportunity for employment with us.

4. I passed but did not score very well on the test, should I give up on coming to work for the Denton Police Department this time around?

Absolutely not! We routinely get through an entire eligibility list before filling all positions. The reason is that most people on the list do not meet our hiring standards for one reason or another.

5. Is there a physical agility test?

The Denton Police Department does not currently have a physical agility test such as an obstacle course or a Cooper test. Much later in the process, candidates are sent to a physician for a physical exam and stress test. Candidates will be subjected to physical activity in which their heart will be monitored. The doctor will make a determination on whether or not the candidate is fit for police work.

If you are worried about the physical assessment, see your doctor first and then consider starting your own health and fitness program.

6. How long is the hiring process?

It varies from candidate to candidate. From the time we contact you until the time you are hired usually takes a month but typically no longer than three months.

7. If I am a licensed peace officer, will you require me to attend another police academy?

Maybe. Licensed Texas peace officers may be required to attend a Denton Police Department Basic Police Academy (BPOC), and each officer applicant will be assessed based upon their prior level of training and experience.  Certified officers will attend an orientation program of at least two weeks and then go into the Field Training Program. Licensed police officers from other states who apply for Lateral Police Officer positions will not have to attend an academy if they have already become certified in Texas through the Texas Commission on Law Enforcement (TCOLE), which consists of submitting the Out of State Federal Initial Application, completing the 120-hour Texas Supplemental Peace Officer Course (course #1018), and successfully passing the State of Texas Licensing Exam.

For more information on becoming certified in Texas please visit the TCOLE website.

8. Where do you send recruits for the police academy and how long does it last?

The Denton Police Department currently hosts two academies annually, generally starting in January and in July, and all new recruits who are not already licensed by the Texas Commission on Law Enforcement (TCOLE) will attend one of these academies. The curriculum now consists of over 800 hours of training and takes approximately five months to complete.

9. How long is field training?

The field training program lasts approximately six months but can be shorter for advanced recruits. During this time, you will be under the constant supervision of experienced police officers who will monitor your daily performance according to the program. Upon completion of the field training program, all officers will go directly to the Patrol Division where you will be assigned to a car by yourself.

Generally, the Denton Police Department does not work two-officer patrol unless directed by supervisors.

10. How is the current patrol shift configured?

The Patrol Division now works 12 hour shifts based on an 80 hour, 2 week cycle.

11. How long do I have to work in patrol before becoming a criminal investigator, a sergeant or assigned to any other section?

Most police officers spend several years in patrol before moving laterally into other positions such as investigator, school resource officer, traffic enforcement and administration. There is a two year minimum of assignment as a patrol officer before application can be made for these assignments. However, when positions come open, interested officers will be competing with other officers seeking the same positions. Selection criteria vary from section to section.

There are six ranks in the Denton Police Department:

1. Police Officer
2. Sergeant
3. Lieutenant
4. Deputy Chief
5. Assistant Chief
6. Chief

Promotions for Sergeant and Lieutenant are based on civil service provisions. Deputy Chiefs and Assistant Chiefs are selected by the Chief. The Chief is selected by the City Manager and approved by the City Council.

Police Officers must have three years of time in service before being eligible for Sergeant. Sergeants must have two years of time in grade to be eligible for Lieutenant. On average, newly promoted Patrol Sergeants have seven or more years of time in service.

12. Is there any financial cost incurred by me upon being hired?

Yes. The Denton Police Department will provide you with uniforms, duty equipment, and some other accessories. You will also be supplied with training ammunition for your sidearm and Department rifle. However, you will be responsible for purchasing or providing the following items:

• Your pistol. The Denton Police Department does not issue sidearms or rifles to police officers. Recruit officers must purchase and are only allowed to carry a Glock 17, currently Generation 5, equipped with approved night sights. Recruit officers will be required to purchase a patrol rifle from the approved Department list prior to completion of the probationary period. The Police Department will provide you with a duty shotgun and duty ammunition if desired.
• Appropriate footwear.
• Physical training attire for the academy (if applicable).

13. How much will a pistol and associated gear cost me?

A Generation 5 Glock 17 can currently be purchased for approximately $520, including night sights and tax. Other gear, such as holsters, magazine carriers, and ammunition will be provided.

14. When is the next civil service test?

Civil Service exams are administered multiple times a year. Visit the Law Enforcement Careers page to view the current civil service exam schedule.

15. How can I study for the civil service test?

Knowledge of police procedure is not necessary for this exam. The exam is a content-valid written test used to measure candidates’ ability to effectively work with the public and other members of their department in addition to reading comprehension, writing ability, reasoning/analyzing, mathematical reasoning, and various human relations skills.

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1. How can I obtain information on a signed Ordinance?

• City of Denton Library, City Code Book
• City Secretary's Office, 215 E McKinney Street
• Online at Charters and Ordinances.

2. Where can I find information about filing a Small Claims suit and Small Claims Court?

Justice of the Peace
Joseph A. Carroll Building
401 W Hickory Street
Suite 227
Denton, TX 76201

Phone: 940-349-3170

3. Where do I pay a City of Denton Traffic Ticket?

City of Denton Municipal Court
City Hall East
601 E Hickory Street
Suite D
Denton, TX 76205

www.cityofdenton.com/court

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1. I thought libraries were public places. Why does it cost money?

It does not cost to visit the three Denton library branches, use the public computers or attend any of our programs. The public is welcome to visit the library and make use of materials; however, a library card (resident or nonresident) is necessary to check out materials.

2. I own property in Denton, but reside in a different city, am I eligible for a free library card?

 Yes, you are eligible for a free library card if you live in or own property in the City of Denton.

3. I am living in Denton temporarily, am I eligible for a free library card?

Patrons with proof of Denton residency will be issued free library cards. The Denton Public Library also offers library cards for those living in shelters or temporary housing facilities.

4. I recently moved. Will my resident or non-resident status change?

Residents moving out of Denton will need to pay the fee prior to the next checkout. Residents moving to Denton will be considered residents when their annual nonresident card renews, however, the fee paid prior to moving is non-refundable. In other words, there will not be a pro-rated refund of any annual fee upon moving mid-year to Denton.

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1. I got a ticket. Now what do I do?

You may appear in court on the date indicated on your citation, or resolve your case in person or online prior to your court date. All non-jury court hearings are held remotely in virtual court on Zoom.  To review your case online, visit our Online Resolution System. 

Potential ticket resolution options are provided. These options vary depending on the type of offense, case status, or other factors. Reviewing your case online or speaking with a Court Clerk can provide options specific to your case.  

Basic Options for Adults:

• Appear in Court to Contest the Ticket
• Pay in Full
• Request a Payment Plan

Please note that paying the ticket will result in a conviction that may appear on your driving or criminal record. 

Options to Keep a Ticket Off of Your Record:

• Request to take a Driver Safety Course
• Request Deferred Disposition
• Request a Compliance Dismissal (for violations such as illegal window tint, expired registration, etc.)

Dismissals are only granted once all requirements are successfully completed and sufficient evidence is provided to and approved by the Court. 

2. What methods of payment are accepted?

If you wish to plead Guilty or No Contest and pay any fines and costs incurred, you may do so in person, by mail, by drop box, or online. In person, we accept cash, check, cashier's check, money order, or card (Visa, MasterCard and Discover). No loose coins accepted (must be rolled).  Card payments are accepted online or by automated phone system at 940-240-3070.  Please do not put cash in the mail or drop box. 

3. Can I make partial payments?

Depending on the case, defendants may qualify for a payment plan agreement. Payment plans can be requested online or in person. If approved, there will be a $15 time payment fee added to the fine. This additional fee is required by State Law and cannot be waived by the Court.

4. What if I am unable to pay?

You are encouraged to contact the Court as soon as possible so that we may provide you options for resolving your case. You may qualify for a payment plan or other resolution options. You will not be arrested if you visit the Court to resolve your case.

Unresolved citations will eventually result in a warrant for arrest. If still unresolved 60 days after warrant issuance, cases are referred to a collection agency. The collection agency charges a 30% fee on top of existing fines and fees.

If a defendant is unable to pay the fine when due, the defendant must appear at the clerk's office and request their case be set on a show cause docket. If the defendant qualifies, the court may allow the defendant to pay the fine in installments or discharge the fine by performing community service. If community service creates an undue hardship, the judge may enter a finding of indigence and waive fines and fees.

If a defendant appeals the Court's decision and is indigent or otherwise too poor to pay either the appeal bond or the transcript, they may file an Affidavit of Indigency with the court and a Motion to Waive Costs within the ten day period to file an appeal bond. A hearing on the motion to waive costs shall then be scheduled by the court.

5. Can I take a driver safety course?

Certain traffic violations qualify for dismissal by taking a Driver Safety Course (DSC) and completing all associated requirements. To determine if you are eligible, view your case options online or contact the court. Requests to take a DSC may be submitted online or in person. Requests must be approved by the Court BEFORE taking the course. 

You are NOT eligible if:

• You have taken a DSC within 12 months of the date of the citation or are required to take a DSC for another violation;
• You have or held a commercial driver's license (CDL) a the time of the offense;
• The offense is for speeding 25 miles per hour or more over the posted speed limit;
• The offense occurred in a construction zone with workers present;
• The offense was for unlawfully passing a school bus; or
• The offense included leaving the scene of an accident.

A valid driver's license and proof of insurance are required to submit a DSC request. If your DSC request is approved by the Court, you will be required to complete a TDLR approved course.  Make sure you complete a Driver's Safety Course and NOT a Driver Education Course.  Upon completion, you will submit the course completion certificate and your driving record to the Court for verification. Your driving record can be requested online through the Department of Public Safety website. 

6. What is deferred disposition (probation)?

Deferred Disposition is an option that will keep your citation from being reported as a conviction on your driving record and will be dismissed if all terms required are successfully met. If any requirement is not met and you cannot provide a satisfactory reason why at a hearing before the judge, the citation will result in a conviction and be reported to the Department of Public Safety. Not all violations are approved for Deferred Disposition. To determine if you are eligible for Deferred Disposition, view your case options online or contact the court.  

You are NOT eligible if:

• You have or did have a Commercial Driver License (CDL) at the time of the citation; or
• Your speed was 95 miles per hour or more.

You may submit a request for Deferred Disposition online or in person. If approved,  you will be required to pay a fee and court costs. Deferred Disposition typically includes 90 days of probation during which you may not have any additional citations filed with this Court. If you are under the age of 25, you will also be required to complete a Driver Safety Course as a condition. All requirements must be satisfied for your case to be dismissed. If you are unsure if you have adequately completed your requirements, please contact the Court.   

7. How do I plead no contest?

If you want to enter a plea of No Contest or Guilty and resolve your citation without appearing in Court, you can visit our online system to review your options. You may also speak to a Clerk in person, by email, or by phone during normal business hours. 

8. How do I plead not guilty?

If you want to plead Not Guilty, you are required to appear in Court on the appearance date listed on your citation. If you are unsure of your Court date and time, please contact the Court by Email or phone. 

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1. What does the NDO prohibit?

The NDO prohibits discrimination in the City of Denton in the areas of employment, housing, and public accommodations based upon race, color, national origin, age, religion, disability, sex, sexual orientation, and gender identity. The NDO also prohibits discrimination in housing based on a veteran’s source of income.

2. Are there any exclusions to the ordinance?

The ordinance does not apply to religious organizations, the United States government (or any of its departments or agencies), or the State of Texas (or any of its departments, agencies, or political subdivisions).

There are some additional exclusions that generally mirror the exclusions found in federal and state non-discrimination laws.

3. What are examples of public accommodations?

A public accommodation is any establishment that is open to the general public and, for compensation, offers any product service or facility to the general public. Examples may include:

• Hotels and motels
• Bars, restaurants, or any place where for or beverages are sold
• Retail and wholesale establishments
• Movie theaters
• Recreation and Fitness Centers

4. Does the NDO apply to restrooms or other similar facilities?

Yes. Under the NDO, an individual cannot be denied access to restrooms or other similar facilities in an establishment that serves the public on the basis of one of the defined protected classes, including on the basis of a person’s gender identity.

5. How could a complaint be filed to report discrimination?

Once the ordinance becomes effective on July 20, 2022, an individual who claims to have been discriminated against in violation of the ordinance may file a complaint, made under oath or affirmation, on a form prescribed by the City within ninety (90) calendar days after an alleged unlawful practice has occurred. Forms and reporting materials will be available prior to July 20.

6. How would the complaint be handled?

Under the ordinance, an individual who claims to have been discriminated against in violation of the ordinance may file a complaint, made under oath or affirmation, on a form prescribed by the City within ninety (90) calendar days after an alleged unlawful practice has occurred.

If the complaint is within the jurisdiction of a federal or state agency, the complainant will simply be referred to the appropriate federal or state agency. For example, the City will refer persons with employment complaints to the Equal Employment Opportunity Commission (EEOC) or the Texas Workforce Commission (TWC), and refer persons with housing complaints to the US Department of Housing & Urban Development (HUD).

For those complaints that are protected under the ordinance and cannot be referred to another jurisdiction, the City has established a process to investigate the complaint, including notifying the respondent (accused), advising them on their procedural rights and obligations, and allowing them to file a response to the complaint. The City plans to use a contracted third party to conduct the investigation, which may include reviewing statements, conducting interviews, or contacting any witnesses.

If during or after the investigation, it is determined that there is reasonable cause to believe discrimination occurred, the City will attempt to resolve the complaint between the parties through a third-party conciliation process.

7. What if the complaint cannot be referred to another public agency and it is accepted for investigation by the City?

The ordinance outlines a process for the investigation of a complaint, including notifying the respondent (accused), advising them on their procedural rights and obligations, and allow them to file a response to the complaint. The City would use a contracted third-party to conduct the investigation, which may include reviewing statements, conducting interviews, or contacting any witnesses.

If during or after the investigation, it is determined that there is reasonable cause to believe discrimination occurred, the City shall attempt to resolve the complaint between the parties.

8. What if the complaint cannot be resolved between the parties? Is there a penalty?

If there is reasonable cause to believe discrimination occurred and the complaint cannot be resolved, it may be referred to the City Prosecutor for review. The case may be heard in Municipal Court as a Class C misdemeanor, which carries a maximum $500 fine per violation (per City ordinance).

9. What if there is no reasonable cause found that discrimination occurred?

If investigated, and there is not reasonable cause that the reported discrimination occurred, the complaint will be closed.

10. What are the expectations for confidentiality?

The City will keep information confidential to the extent allowed by law. The complaint, the investigative report, and any evidence collected therein, shall be subject to public disclosure pursuant to the Texas Public Information Act. Prior to any release, documents related to the complaint/investigation shall be reviewed by the City Attorney’s Office to ensure information that is excepted from disclosure by state law, federal law, or common law privacy is redacted.

11. What if provisions of the ordinance are against my sincerely held religious belief(s)?

In the State of Texas, the Texas Religious Freedom and Restoration Act (RFRA) prohibits government from infringing on religion and allows individuals to challenge laws that “substantially” burden their practice of religion. An individual may claim this as a defense from being in violation of the local ordinance.

12. Are schools included in the NDO?

The ordinance does not apply to public schools and religious-affiliated private schools (see above relating to exclusions). Private schools that are not affiliated with a religious organization are included in the employment and housing provisions of the NDO but are exempted from the public accommodation provisions.

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1. What is the rainout number?

The rainout number provides updates on athletic field conditions as needed, by 4 p.m. on weekdays and by 8 a.m. on weekends. The number is (940) 349-8276.

2. Where is customer service located?

Primary customer service is located inside Denton Civic Center at 321 E McKinney Street, with support staff at the front desk of each rec center.

3. Where is administration located?

Park administration is located at the Service Center at 901 B Texas St. 

4. Do you offer financial assistance?

We offer assistance for some of our programs for families to meet qualifications. Please contact customer service at 940-349-7275 to inquire about assistance.

5. How do I report an unsafe condition?

Comments, concerns, and/or suggestions may be submitted anytime via email to Parks and Recreation.

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1. How do I register?

We provide three different ways to register for your convenience: 

• Register online via Rec1
• In person at any rec center 
• By calling 940-349-7275

Child care related programs may require in-person registration.

2. What forms of payment do you accept?

We accept cash, check, Visa, MasterCard, and Discover.

3. Am I required to have a rec pass to participate in a fee-based recreational program or activity?

 Rec passes are not required for fee-based activities, programs, or events. Some rec center activities are offered free with a rec pass.

4. How can I get the resident discounted fee?

 You are considered a resident if you pay City of Denton property taxes and are eligible to pay the discounted resident rate. Nonresident fees may apply.

5. What is the registration deadline?

We asked that participants register at least one week prior to a start date unless specifically note in an activity or program description. Staff reserve the ability to cancel any activity, class, program, and/or event that don’t meet minimum registration.

6. Can I purchase a membership to all three aquatic facilities?

Yes, we offer an individual All Access Annual Pass at a discounted resident rate of $150 per person. The nonresident rate is $155. We also offer an additional discounted rate for the purchase of four or more at $120 per resident and $125 for nonresidents. Four or more passes must be purchased in the same transaction.

7. When does Water Works Park open?

Water Works Park opens on May 28, 2022. It is open daily through Aug. 9, noon - 6 p.m., and then weekends only, Aug. 13-Sept. 5. 

To learn more about admission to the park, visit dentonwaterworks.com.

8. Is Denton Natatorium (NAT) a public pool?

Yes, the NAT is a public pool that operates under a joint-use facility agreement with Denton Independent School District (DISD), therefore making the NAT accessible to DISD for swim meets, practices, and water polo matches.

9. Can I bring my own blow up floats to the pools?

No, the only flotation devices permitted are U.S. Coast Guard approved life jackets and puddle jumpers.

10. Is there a sprayground or splashpad in Denton?

Yes, Denton Parks and Recreation maintains the sprayground at Carl Gene Young Sr. Park.

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1. Can I purchase a membership to all three aquatic facilities?

Yes, we offer an individual All Access Annual Pass at a discounted resident rate of $150 per person. The nonresident rate is $155. We also offer an additional discounted rate for the purchase of four or more at $120 per resident and $125 for nonresidents. 

Four or more passes must be purchased in the same transaction.

2. Is Denton Natatorium (NAT) a public pool?

Yes, the NAT is a public pool that operates under a joint-use facility agreement with Denton Independent School District, therefore making the NAT accessible to DISD for swim meets, practices, and water polo matches.

3. How long is one length of the competition pool?

The competition pool is 25-yards in length. There are 8 lanes with a depth of 5-ft or greater and an additional 2 shallow lanes. 

4. When does Water Works Park open?

Water Works Park opens on May 27, 2023. It is open daily through Aug. 6, 11 a.m. - 6 p.m. Monday through Saturday and Noon-7 p.m. Sunday.  Starting August 12, Water Works Park is open on weekends only through Labor Day, Sept. 4. 

To learn more about admission to the park, visit dentonwaterworks.com.

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5. Can I bring my own blow up floats to the pools?

No, the only flotation devices permitted are U.S. Coast Guard approved life jackets and puddle jumpers.

6. Can I bring a cooler into Water Works Park?

Coolers are permitted with the purchase of a Cooler Pass.

Passes are available for $5 a day or $60 for the season. Commercial food/beverage is prohibited inside of Water Works Park. Unopened water bottles will be allowed, 1 per person. All other drink containers must be empty upon entering. Water bottle refill stations are located throughout the park and inside the Natatorium lobby.

7. Is there a sprayground or splashpad in Denton?

Yes, Denton Parks and Recreation maintains the sprayground at Carl Gene Young Sr. Park.

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1. What is the benefit to raising my lawn mower height?

Raising the height on your mower during the heat of the summer lends shade from the taller grass blades. The shade helps to cool the growing point of the grass blade and the soil around it.

2. What are the benefits of grass clippings?

Grass clippings help to fertilize as they decompose, which happens rapidly during the hotter growing months. Grass clippings also help insulate the growing region of the grass blades.

3. When is the best time to water my lawn?

It's best to water during the late evening and/or early morning hours. This keeps evaporation at a minimum and gives the water a chance to be absorbed by the grass roots before it can evaporate.

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1. Are there restrooms and is water available?

There are restrooms and potable water available in the Center when it is open. A portable toilet is available next to the parking area on Collins Road. No potable water is available when the Center is closed, so please bring your own.

2. Can I bring my dog to Clear Creek?

Yes, dogs on leash are permitted on trails.

3. Can I bring my horse/ATV/vehicle on the trails?

Trails are open to hikers only. We are in the process of designating trails for bicyclists.

4. How do I get to Clear Creek Natural Heritage Center (CCNHC)?

Recommended Route

1. Take 380/University East of Denton to Cooper Creek
2. Turn N on Cooper Creek (at light)
3. Go over the railroad tracks to the stop sign
4. Turn right onto Mingo Road
5. Continue for 1.33 miles to stop sign at Collins
6. Turn left onto Collins and continue for a little less than a mile
7. Clear Creek Natural Heritage Center entrance will be on your right

5. Is camping allowed at CCNHC?

Number

6. Is the education center open to the public?

The Center is open only during workshops and events. The hiking trails are open daily from 6 am to 10 pm, unless trails are closed due to poor trail conditions.

7. Can I schedule a hike with a Master Naturalist?

Yes, trained Master Naturalists are available to guide your group on a hike through beautiful, hidden natural areas. Specific areas of interest include native wildflowers and grasses, trees, wetlands, birds, mammals, geology, and a basic understanding of the Cross Timbers eco-region. Topic availability may vary due to the schedules of our volunteers. There is no charge or fee for a guided hike; but, please schedule for a minimum of five people per group. Please bring your own water, sun screen, and insect repellent, as required, and wear close-toed shoes. To arrange your hike, email the Master Naturalist.

8. Are dogs allowed on the trails in Denton?

Yes, but dogs must be on a leash.

9. Are there restrooms?

Each parking area has restrooms, picnic tables, and kayak/canoe take-outs and put-ins.

10. Can I swim in the river?

Yes, at one of the beach areas. No lifeguards are on duty.

11. Is hunting allowed?

No hunting is permitted within City of Denton parks. However, a portion of Clear Creek Natural Heritage Area (CCNHA) is designated as a wildlife management area. Hunting is permitted with a paid permit issued by Denton Parks and Recreation. More information can be found on the City's Hunting page. No hunting is permitted at the Clear Creek  or Davis gates (west of the Elm Fork). 

12. Is the education center open to the public?

The Center is open only during workshops and events. The hiking trails are open daily from 6 am to 10 pm, unless trails are closed due to poor trail conditions.

13. Are dogs allowed in Denton parks, playgrounds, and pavilions?

No, Denton County has a Leash Law which means an animal must be restrained, if it is not on property belonging to the animal's owner. We do however have a dedicated dog park, Wiggly Field that is located at 1760 E Ryan Road Dogs are NOT allowed off leash anywhere other than the fenced off area. The City also has a "pooper scooper law" per City of Denton Code of Ordinances; Chapter 6 Section 6-10. Defecation of dogs on public and private property. So, please be sure to clean up after your dog.

14. Are metal detectors permitted in and around Denton parks and playgrounds?

Metal detectors are discouraged due to potential damage to turf and irrigation systems and safety concerns related to soil excavation and divots left in the turf.

15. How do I inquire about lost property at a parks, playground, or pavilion?

Please call 940-349-7275. Our customer service staff will do their best to assist you.

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1. Are campers or RVs allowed to park overnight in the parks?

Denton parks close at 10 pm city-wide, so overnight parking is not allowed.

2. Are personal barbecue grills allowed in the parks?

Yes, but driving on the grass is prohibited.

3. Can picnic tables be moved?

The tables located under the pavilions are chained together, so they cannot be moved from the pavilion.

4. Which parks have restroom facilities?

• Denia Park
• McKenna Park
• North Lakes Park
• Quakertown Park
• Roberts Park
• South Lakes Park

5. When do restroom and water fountains close for winterizing?

November through March

6. Do I have to reserve the pavilion to use it?

Yes, if you need it guaranteed. If it's not reserved, then it's first come, first served. Rentals take precedence over walk-up parties. Pavilions can be rented through Denton Parks and Recreation's online reservation site or by phone at (940) 349-7275. 

7. Can I drive my car on the park lawn to unload my party supplies?

No, motorized vehicles of any kind are not allowed in the parks except in designated parking areas.

8. Can I have a bounce house in the Park?

Bounce houses are allowed in the parks with a pavilion rental agreement. The renter must provide event insurance prior to the date of the rental. Driving on the grass is prohibited.

9. How many amps are in the plugs that are available at some pavilions?

110 amps

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1. What is the rainout number?

Call the rainout number at (940) 349-8276 for updates on athletic field conditions as needed, by 4 p.m. on weekdays and by 8 a.m. on weekends. 

2. How do I register for a league?

 Registrations are taken in person at any rec center and Denton Civic Center, by phone at (940) 349-7275, or you may register online.

3. Where can I find the approved USA Softball Association bat list for softball?

Access the Team USA Certified Equipment List online.

4. Can fields be rented for practice?

Yes, please call customer service at 940-349-7275. The rates are $15 per hour to practice without lights or $25 per hour to practice with lights. A $200 field reservation deposit is required to hold recurring practices, tournaments, or game dates.

5. What fields are available to rent for practice?

Availability to rent fields changes seasonally and based on field maintenance. Fields available for rental, based on availability and maintenance are:

• North Lakes Softball Fields
• Denia Softball Fields (weekends only for tournaments)
• Fred Moore Softball Field
• Evers Baseball Field 6
• Mack Baseball Field 1
• Roberts Baseball Field
• Hinkle Rugby/Soccer Field
• G. Roland Vela Soccer Complex
• Denia Soccer Field
• Mack Soccer Field

6. Can I be a volunteer coach?

Yes, pending background check approvals. Email for more information.

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1. Does the City have someone that can look at my tree?

Yes, the City's Urban Forster offers consultation with Denton residents about their trees.

2. What’s wrong with my Post Oak?

Review the AgriLife Rapid Decline of Post Oaks in Texas (PDF).

3. What’s wrong with my tree?

Primary issues that affect trees in Denton are stress related. Generally drought stress or heat stress. Other issues can be health decline due to the age of the tree which generally is seen as dead branches in the tree or thinning of the canopy.

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1. What documentation is needed for a non-profit organization?

The records section will need to see your letter from the IRS or a letter from the Secretary of State advising of your non-profit status.

2. Can firefighters still do the "Fill the Boot" fundraiser?

Yes, city officials in Denton have elected to exempt firefighters from the provisions of this ordinance. Firefighters have been trained and are experienced in dealing with traffic. They are also required to wear high visibility clothing accessories while soliciting. These solicitations are not for profit and that there is a history of solicitations in this manner by firefighters across the country for charity.

3. What is a Solicitor?

A solicitor is defined as a person who engages in soliciting:

• Either orally or in writing, ask for ride, employment, goods, services, financial aid, monetary gifts, or any article representing monetary value, for any purpose in any public place
• Either orally or in writing, sells or offers for sale goods, services, or publications
• Distributes without remuneration goods or services

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1. What is SAKI?

SAKI is an acronym for the Sexual Assault Kit Initiative. SAKI is a nationwide initiative that addresses the issue of unsubmitted sexual assault kits (SAKs). The City of Denton Police Department has been awarded $499,480 in federal grants to address this issue in Denton.

2. Why is SAKI so important?

SAKI is critical to enhancing the criminal justice response to sexual assault and ensuring justice for victims. SAKI funding will not only help link victims to advocates and needed services, but also help jurisdictions implement best practices and comprehensive reform to help bring perpetrators to justice and increase safety in communities by preventing future sexual assaults.

There is currently no reliable estimate for the number of sexual assault kits (SAKs) that have not been submitted to a crime laboratory; however, the reasons behind the backlog are complex. Unsubmitted SAKs can be attributed to many factors, including poor evidence tracking, outdated and ineffective investigation practices, lack of resources and personnel, misunderstanding of crime lab case acceptance policies, and lack of understanding among law enforcement personnel about the value of testing SAKs. Resolving these issues is critical to providing justice for victims and preventing such a backlog in the future.

3. What is the SAKI process?

First, a citywide inventory of the number of unsubmitted sexual assault kits was conducted. Upon completion of this inventory, it was determined that the Denton Police Department had 781 unsubmitted sexual assault kits. The next step is to test the sexual assault kits, contact victims when results are obtained, and work with law enforcement, advocacy, and prosecution in cases that are developed from the testing process. Another component of SAKI is to evaluate Denton’s process for sexual assault response and make recommendations to ensure that these responses are conducted in a victim-centered, trauma-informed manner.

4. What is a sexual assault kit?

A sexual assault kit (SAK) is a cardboard box that contains envelopes, swabs, and paperwork. The items inside the box are used to collect evidence during a forensic exam at a hospital or clinic after a sexual assault by a specially trained sexual assault nurse examiner (SANE). The items are then placed in the box and sealed for proper evidence storage and picked up by law enforcement from the hospital where the exam was conducted.

5. When and where is forensic exam conducted?

Most sexual assault kits are conducted within 120 hours of the assault occurring. These exams are generally conducted at a hospital. However, there are other licensed clinics that will conduct the forensic exam.  

6. Who does the sexual assault kit?

Medical professionals conduct the forensic exam. This could be a nurse, physician, or a nurse specially trained in conducting sexual assault forensic exams (SANEs). The forensic exam is just one service that medical professionals provide for victims of sexual assault. Other services include a medical exam, medications (such as emergency contraceptive and/or medication to help prevent transmission of sexually transmitted infections), and testing.

7. What is DNA?

DNA stands for Deoxyribonucleic Acid. One way to think about DNA is that it is the blueprint for life. The DNA that is present in most cells in a person’s body determines what eye color and hair color that the person will have, how tall the person will be, and to some extent, the person’s temperament, as just a few examples. Just like when you are building a house, you would have a blueprint to tell you how large the living room will be, for example. Our cells also have a blueprint, which is the DNA that gives each individual person their unique traits (barring identical twins).

8. Why is the sexual assault kit done?

DNA is one type of evidence that may exist in sexual assault cases. When conducted within a certain time frame, the sexual assault kit is intended to collect any evidence, including DNA, that exists from the assault. This evidence, when properly stored, can be evaluated by a forensic laboratory at a later date. If DNA is present, the profile developed from that DNA may be used to identify a suspect. If DNA is not present, it does not mean that the assault did not occur.

9. What is a DNA profile?

A string of values compiled from the results of DNA testing at one or more genetic markers. A DNA profile appears as a series of peaks at 24 different fragments of DNA or test sites. Those peaks will be different in different individuals, allowing the DNA scientist to tell the two individuals apart.

10. How does DNA get left behind?

DNA can be left behind in biological material from an individual. Typically, DNA is deposited at a crime scene from the following biologicals: tissue, blood, seminal fluid, hair, saliva, or skin cells.

11. How does the crime lab analyze for DNA?

A laboratory analyzes biological materials left on evidence submitted by law enforcement agencies. The DNA unit typically does a visual examination for biological stains and a chemical screening test to indicate the presence of stains. If these tests screen positive, a sample of the suspected biological stain is collected, and DNA is then extracted from the stain. Once the stain is extracted, the DNA unit will quantify the amount of DNA present in the sample. If there is sufficient human DNA present, the sample will be amplified and run on a Genetic Analyzer instrument.

12. What is CODIS?

CODIS is the acronym for the Combined DNA Index System and is the generic term used to describe the FBI’s program of support for criminal justice DNA databases as well as the software used to run these databases. The National DNA Index System (NDIS) is considered one part of CODIS, the national level, containing the DNA profiles contributed by federal, state, and local participating forensic laboratories.

For more information, visit the FBI's website.

13. How does CODIS work?

Once a DNA profile is developed, this profile can be searched against a database of convicted offender DNA profiles. If the DNA profile matches with a convicted offender, the laboratory will need to confirm the match and obtain the identity of the suspect. The DNA profile can also be searched against a database of crime scene DNA profiles. If there is a match through this database, the laboratory will need to confirm the match. If this match is confirmed, it will link the two crime scenes together.  “Linking” crime scenes does not automatically resolve a case, but it is a good reason for investigative personnel to further investigate both crimes.

14. Does the victim’s DNA go into CODIS?

No, the victim's DNA does not go into CODIS.

15. If there is a CODIS hit, does it mean that the suspect has been identified?

If there is a CODIS hit, the suspect may be identified. If there is a CODIS hit to an offender, a suspect may be identified. If there is a CODIS hit to another forensic case, then the suspect may have not been identified. If both involved cases have no individuals identified as a possible suspect, then the CODIS hit only confirms that the two crimes were likely committed by the same person, but that person’s identity is unknown.

16. What happens if DNA evidence is not found?

If DNA evidence is not found, there will be no DNA profiles to make comparisons to or against, and a negative DNA report will be issued.  The Denton Police Department may then review the case to determine if there is additional evidence that can be tested or additional information that may require follow up.

17. Why weren't the kits tested?

The issue of unsubmitted sexual assault kits is not unique to Denton. This is a nationwide issue that is being addressed. There are many reasons a sexual assault kit may not have been tested, such as a lack of department resources, or a victim may have not wanted to have their kit tested.

18. Why are we testing the kits now?

In 2019, Denton began inquiring about how many unsubmitted sexual assault kits existed that had accumulated since the 1980s. The Denton Police Department applied for a grant through the Bureau of Justice Assistance that would help address the issue of unsubmitted sexual assault kits in Denton. This funding provides money to contract with labs to test the unsubmitted sexual assault kits.

19. What information does the suspect know?

In most cases, the suspect will not be contacted until after the victim has been notified. At the time of notification, the victim will be asked if they wish to re-engage with the process. If the victim decides to re-engage, the suspect may be contacted to proceed with the investigation. The victim can utilize advocacy and law enforcement services to safety-plan prior to the offender being notified.

20. Who can I contact to get more information about my sexual assault kit?

If a victim would like more information about their case or their kit specifically, or If you would like to know more about SAKI, please contact:

• Lt. Michael Beutner
• Sgt. Trent Jones

Individual case information will not be discussed over the phone. Individuals may set an appointment to personally discuss their cases, but they will be expected to present a photographic identification so the Police Department does not unknowingly release personal information not available to the public.

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1. Does my recycling actually get recycled?

Yes! Items from your blue cart are taken to the Pratt Recycling Facility, located at the City of Denton Landfill, where they are sorted and sold to manufacturers who make them into new products. In fact, from the moment you drop your cardboard or paper into your cart, it is made into a brand new 100% recycled cardboard box within two weeks.

2. Should I take the caps off or leave them on my water bottle to recycle them?

Both the bottle and the caps are recyclable, so leave them on. The best way to be sure they get recycled is to squeeze all of the air out and screw on the cap before tossing them into your blue recycling cart.

3. Why can’t I recycle Styrofoam?

Polystyrene (commonly called Styrofoam) is a plastic that is puffed full of air, which makes it light and inexpensive to make. This is also the reason that few places recycle it.

4. Why can’t I recycle plastic bags curbside?

Plastic bags get caught in the machinery that is used during sorting, causing damage to the equipment and can shut down the sort line. There are recycling drop-off spots at most grocery stores for plastic bags (including clear plastic film), or you can choose reusable bags instead of plastic.

5. Do I need to rinse before I put things in the recycling cart?

We recommend that you get as much food and liquid out of your containers as you can before you recycling them; however, you do not have to go overboard. If there are tiny bits left, we will still take it.

6. What do I do with broken plates and other items?

The glass that is used to make dishes is different from the glass that bottles are made from. Because of this difference, plates and bowls should go into your green cart.

7. How can I request a replacement recycling cart?

Call Customer Service at 940-349-8700 to request a new recycling cart.

8. How should I place my cart on the curb for pickup?

Remember that you will place it, point it, and space it:

• Place it: place your cart on the street with the wheels against the curb
• Point it: carts should point to the middle of the street
• Space it: leave at least four feet of clearance between carts, yard waste, and other objects such as parked cars and mailboxes

9. How should I properly store my trash and recycling carts?

Trash and recycling carts must be removed from the curb by 8 am the day following collection. Carts need to be stored in an inconspicuous location such as:

• In a garage or outdoor storage building
• On the side of a structure on the property
• At the back of a structure on the property

10. Can someone assist me with getting my cart to the curb for collection?

As part of the Solid Waste and Recycling Services Assistance Program, residents in need of service accommodation can sign up to request that staff bring their carts from the house to the street. To be eligible for the program, residents must complete an application and provide a doctor's certification.

To begin the application, please email Customer Service, or call 940-349-8700.

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1. Will revenue from the drainage fee be used to stop flooding?

Yes. Many of the drainage projects that are needed will help reduce the factors that contribute to flooding problems that occur at many road crossings within the city limits.

2. Should I verify my drainage fee rate block?

Yes. Residential customers can and should verify their rate block, which will be in the detail portion of their utility bill.

3. Can I request a review of my drainage fee rate block?

Yes. Review Request forms are available both at Customer Service locations and or you may download a copy by clicking here. Customers requesting a review of their rate block must fill out the form and obtain their datasheet from the Denton Central Appraisal District, which shows the square footage of the ground surface of their home. Upon receipt of this form, the information will be reviewed and, if changes are needed, they will be made and implemented within 60 days. If a customer has added or eliminated square footage (e.g. added or removed an out building), the City will work with the customer to ensure that it is considered in the rate determination.

4. Is this a tax?

No. If the charge were a tax, government, non-profit, and other similar organizations would not have to pay. The charge is assessed on all impervious surfaces within the city.

5. How was the amount of the fee decided?

City staff used a combination of data sources to determine the total amount of impervious coverage in the city for the various classes (residential, commercial, government, etc.). The total square footage was then divided by the yearly program cost to get the cost per square foot. Residential customers were placed in several classes based on the total impervious coverage at their residences. Commercial customers were assessed a rate according to their total impervious coverage.

6. Will paying this charge lower my water/wastewater bill?

No. The storm water drainage system and the wastewater system are completely separate. The storm water drainage network of ditches, streams, and underground pipes carries away runoff water from storms and also from hoses and sprinklers. This water goes directly back to rivers, lakes, and streams without being treated. The wastewater sewer system takes water which goes down the drains inside your house or business. This water from sinks, toilets, washing machines, etc. is collected and sent to the Pecan Creek Water Reclamation Plant and is filtered and treated before it is discharged.

7. Is Denton's runoff really a pollution concern?

Yes. All of the runoff that occurs in Denton flows into Lake Lewisville, which is our primary source of water and that of many Metroplex cities. We are located in the Trinity River Watershed, which includes 17,965 square miles, or approximately six percent of the state's landmass. The Trinity River serves as a primary water supply to more than 5 million people in the upper basin centered around the Dallas/Fort Worth metropolitan area.

8. What are impervious surfaces?

Impervious surfaces are mainly constructed areas (rooftops, sidewalks, roads, and parking lots) covered by impenetrable materials such as asphalt, concrete, brick, and stone. These materials seal surfaces, repel water, and prevent precipitation from infiltrating soils. Soils compacted by urban development are also highly impervious. Everyone contributes to impervious coverage. As communities develop, the amount of impervious coverage increases. These surfaces concentrate and increase the flow of storm water within a community or region. This increases the potential for flooding and is a major factor in the degradation of water quality.

9. What is storm water pollution?

Storm water pollution is the untreated contaminated water that drains off rooftops, yards, and streets flowing into the storm water drainage system. Pollutants are picked up as water (from rain, hoses, sprinklers, etc.) drains from streets, parking lots, and lawns and enters catch basins throughout the City. Any pesticides, petrochemicals, heavy metals, or other materials that are on these impervious surfaces have the potential of being washed into the drainage system. From there, the storm water flows through a system of pipes and open channels into streams and eventually into Lake Lewisville

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1. Will my group be together?

Yes, we assign all members of a group to the same site.

2. Will there be kid friendly sites?

Yes, we always select some sites that are more suited to children.

3. Can we go to the same site we had last year, or previously?

If you are interested in a specific site, let us know as soon as possible, and we will try to accommodate those requests. 

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1. How are streets selected to be repaired or replaced?

Two factors are taken into consideration when trying to determine whether or not a street needs to be repaired or replaced.

The first is to determine the Overall Pavement Condition Index (OCI). This is determined by using specialized equipment to collect data that is uploaded into a software program which analyzes the information and calculates a condition rating from 0 (worst) to 100 (best). The pavement assessment program also makes recommendations on what type of treatment needs to be done to the street to improve its overall condition (see above for construction types).

The second factor is a field inspection by City of Denton Streets Department staff. During this inspection, the staff will determine if temporary repairs need to be made. You may see a specialized City truck measuring the OCI of your street.

2. Why are they working on this street and not another that looks much worse?

Some streets require more than a new top layer. Once a street has been identified for repair, staff coordinates with major utilities, such as water and wastewater, and other franchised utilities, such as gas and fiber, to see if the lines below ground need to be replaced. Staff then works to coordinate with these utilities to ensure that all necessary repairs are made before the street is resurfaced or reconstructed. This reduces the chances that a street will be resurfaced only to have construction again soon after.

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1. How do I report a spill or discharge impacting a waterway?

Use Engage Denton to report a spill or illegal dumping.

If material spilled or dumped appears hazardous or is on fire, call 911.

2. To whom do I submit a Notice of Intent (NOI) to discharge?

The NOI is the application for authorization under the Industrial Stormwater Multi-Sector General Permit (MSGP) or Construction Stormwater permits. The NOI is in an interactive PDF document designed to be completed electronically and submitted to the TCEQ. Both the construction and industrial stormwater permits require that a copy of the NOI be sent to the Municipal Separate Storm Sewer System (MS4) which receives discharge from the permitted site. For sites that discharge stormwater to City of Denton, either email a copy to Watershed Protection or mail to:

City of Denton
Attn: Watershed Protection
1100 S Mayhill Road
Denton, TX 76208

3. Where can I get a Stormwater Pollution Prevention Plan (SWPPP)?

View a list of SWPPP Preparation and Inspection Services.

This list is not to be considered comprehensive nor an endorsement for any organization. The City of Denton does not guarantee the quality of the work provided by any organization on this list. If you would like to have your organization added to this list of SWPPP preparers and inspectors, please send an email with your contact information to the City of Denton, Watershed Protection division.

4. What is a Common Plan of Development?

A construction activity is part of a larger common plan of development if it is completed in one or more of the following ways:

• In separate stages
• In separate phases
• In combination with other construction activities

It is identified by the documentation that identifies the scope of the project including such things as the following:

• Blueprints
• Building permits
• Contracts
• Marketing plans
• Plats
• Public notice or hearing
• Zoning requests

It can include one operator or many operators.

Example: A subdivision is being built. You are grading 0.75 acres, another company is clearing 4 different acres and a contractor is excavating another 0.5 acres. In this case, the total area that would be disturbed is 5.25 acres, so each operator would fall under the requirements associated with disturbing 5 or more acres.

5. Why is the control of construction site runoff necessary?

Polluted stormwater runoff from construction sites often flows to MS4s and ultimately is discharged into local rivers and streams. Sediment is usually the main pollutant of concern. Sources of sedimentation include construction, agriculture, urban runoff and forestry. Sediment runoff rates from construction sites, however, are typically 10 to 20 times greater than those of agricultural lands and 1,000 to 2,000 times greater than those of forested lands. During a short period of time, construction sites can contribute more sediment to streams than can be deposited naturally during several decades. The resulting siltation and the contribution of other pollutants from construction sites can cause physical, chemical and biological harm to our nation's waters. For example, excess sediment can quickly fill rivers and lakes, requiring dredging and destroying aquatic habitats.

Construction stormwater runoff is covered under regulations of the Clean Water Act. In Texas, the Texas Commission on Environmental Quality (TCEQ) has primacy and issues Construction Stormwater General Permits, also called TXR150000 permits. Sites which disturb one acre or more and sites which are a common plan of development that disturbs more than one acre, are required to complete a Stormwater Pollution Prevention Plan (SWPPP), post a TCEQ construction site notice that is publicly visible and provide a copy of the construction site notice to the MS4. Construction sites which are five acres or greater (or part of a common plan of development greater than five acres) are additionally required to complete a Notice of Intent (NOI) and provide a copy to the MS4 to which they discharge. All construction sites within the City of Denton must comply with the Land Disturbing Activities section of Denton Development Code, DDC Section 35.18 and the Drainage Criteria Manual.

6. Why is the control of post-construction runoff necessary?

Post-construction stormwater management in areas undergoing new development or redevelopment is necessary because runoff from these areas has been shown to significantly affect receiving water bodies. Many studies indicate that prior planning and design for the minimization of pollutants in post-construction stormwater discharges is the most cost-effective approach to stormwater quality management.

There are generally two forms of substantial impacts of post-construction runoff. The first is caused by an increase in the type and quantity of pollutants in stormwater runoff. As runoff flows over areas altered by development, it picks up harmful sediment and chemicals such as oil and grease, pesticides, heavy metals and nutrients (e.g., nitrogen and phosphorus). These pollutants often become suspended in runoff and are carried to receiving waters, such as lakes, ponds and streams. Once deposited, these pollutants can enter the food chain through small aquatic life, eventually entering the tissues of fish and humans. The second kind of post-construction runoff impact occurs by increasing the quantity of water delivered to the water body during storms. Increased impervious surfaces (e.g., parking lots, driveways and rooftops) interrupt the natural cycle of gradual percolation of water and soil and into groundwater systems. Instead, water is collected from surfaces such as asphalt and concrete and routed to drainage systems where large volumes of runoff quickly flow to the nearest receiving water. The effects of this process include streambank scouring and downstream flooding, which often lead to a loss of aquatic life and damage to property.

7. What types of BMPs can address the post construction runoff minimum measure?

Non-Structural BMPs

• Planning Procedures: Runoff problems can be addressed efficiently with sound planning procedures. Local master plans, comprehensive plans and zoning ordinances can promote improved water quality in many ways, such as guiding the growth of a community away from sensitive areas to areas that can support it without compromising water quality.
• Site-Based BMPs: These BMPs can include buffer strip and riparian zone preservation, minimization of disturbance and imperviousness and maximization of open space.

Structural BMPs

• Stormwater Retention/Detention BMPs: Retention or detention BMPs control stormwater by gathering runoff in wet ponds, dry basins, or multi-chamber catch basins and slowly releasing it to receiving waters or drainage systems. These practices can be designed to both control stormwater volume and settle out particulates for pollutant removal.
• Infiltration BMPs: Infiltration BMPs are designed to facilitate the percolation of runoff through the soil to ground water and, thereby, result in reduced stormwater runoff quantity and reduced mobilization of pollutants. Examples include infiltration basins/trenches, dry wells and porous pavement.
• Vegetative BMPs: Vegetative BMPs are landscaping features that, with optimal design and good soil conditions, remove pollutants and facilitate percolation of runoff, thereby maintaining natural site hydrology, promoting healthier habitats and increasing aesthetic appeal. Examples include grassy swales, filter strips, artificial wetlands and rain gardens.

8. Where can I find out more about Environmentally Sensitive Areas (ESA)?

The City of Denton's Development Code protects riparian stream buffers, Cross Timber upland habitat, water related habitats and undeveloped floodplains. Information can be found on the ESA page.

9. Why do I need an Industrial Stormwater Permit?

Through the Texas Pollutant Discharge Elimination System (TPDES) program, the Texas Commission on Environmental Quality (TCEQ) has established requirements to control stormwater discharges that could harm the quality of waterways (flowing or dry) in the U.S. These regulations require many types of businesses to obtain permits to discharge stormwater and to prepare a written Stormwater Pollution Prevention Plan (SWPPP), in order to address the necessary management of stormwater run-off.

Stormwater means precipitation runoff, surface water runoff or surface water drainage.

The purpose of an Industrial Stormwater Permit is to ensure that industrial facilities properly monitor and control stormwater to minimize its impact upon the environment.

Facilities mean any operation that engage in activities that are directly related to manufacturing, processing, or raw materials storage at a commercial or industrial site.

Industrial facilities that do not monitor and control stormwater run-off may allow pollutants to be transported off site. These contaminants may ultimately flow into streams, rivers, washes and other water resources.

10. How do I determine whether or not I need an Industrial Stormwater Permit?

Industrial stormwater refers to water runoff related to certain business activities identified in the stormwater regulations of the Clean Water Act. The permits related to these types of activities are known as Multi-Sector General Permits. Some businesses in Denton are required to have these permits, use the decision tree and the questions and answers section to determine if your business needs a permit.

Step 1

Determine whether your facility or site discharges to a municipal separate storm sewer system (MS4) or to waters of the U.S.

If your facility discharges to one or both go to Step 2, otherwise no stormwater permit is needed.

What is a Municipal Separate Storm Sewer System (MS4)?

A MS4 is a conveyance or system of conveyances (including roads with drainage systems, municipal streets, catch basins, curbs, gutters, ditches, man-made channels, or storm drains):

• Owned or operated by a state, city, county, district, or other public body, including special districts under state law such as a sewer district, flood control district or drainage district that discharges into waters of the U.S.
• Designed or used for collecting/conveying stormwater
• Which is not a combined sewer
• Which is not part of a publicly-owned treatment works

Industrial operators may ask their municipal government whether their facility discharges into an MS4 or into a sanitary sewer, which is not covered by the stormwater regulations.

Surface water in the state of Texas includes lakes, bays, ponds, impounding, reservoirs, springs, rivers, streams, creeks, estuaries, marshes, inlets, canals, the Gulf of Mexico inside the territorial limits of the state, and all other bodies of surface water, natural or artificial, inland or coastal, fresh or salt, navigable or non-navigable, and including the beds and banks of all watercourses and bodies of surface water, that are wholly or partially inside or bordering the state or inside the jurisdiction of the state (Section 26.001 of the Texas Water Code).

Step 2

Determine if your facility's industrial activities fall within one of the eleven Categories of Industrial Activities. If your activities are listed, go to Step 3, otherwise no permit is needed. Industrial stormwater permits are required for specific types of activities. Some categories are defined by a Standard Industrial Classification (SIC) code and others are defined by a narrative description. If any of the following categories apply to your business, you may be required to obtain permit coverage.

Which industries are regulated?

• 40 CFR Subchapter N Industries: facilities subject to stormwater effluent limitations guidelines
• Heavy Industry: SIC 24 (except 2434), 26, (except 265 and 267), 28 (except 283), 311, 32 (except 323), 33, 3441, and 373 3) Mineral Industry: SIC 10, 12, 13, and 14
• Hazardous Waste Industry: hazardous waste treatment, storage, or disposal facilities
• Landfill Industry: industrial waste landfills, land application sites, and open dumps
• Recycling Industry: metal scrap yards, battery reclaimers, salvage yards, automobile junkyards, and SIC 5015 and 5093
• Power Generation Industry: steam electric power, including coal handling sites
• Transportation Industry: SIC 40, 41, 42 (except 4221- 4225), 43, 44, 45, 5171 that have vehicle maintenance shops, equipment cleaning operations, or airport deicing operations
• Wastewater (Municipal or Domestic Sewage) Treatment Industry
• Construction Industry: activities including clearing, grading, and excavation (NOTE: TCEQ has a separate permit for Construction Activities)
• Light Industry: SIC 20, 21, 22, 23, 2434, 25, 265, 267, 27, 283, 285, 30, 31 (except 311), 323, 34 (except 3441), 35, 36, 37 (except 373), 38, 39, 4221, 4222, and 4225

Step 3

Determine if the listed facility or site may qualify for an exemption under the conditional no exposure exclusion and/or the ISTEA exemption. Facilities that can certify to having a condition of no exposure may be exempted from permit requirements upon completing and submitting a No Exposure Certification Form. If the facility cannot certify that a condition of exposure exists, then the facility must obtain coverage under and comply with, a stormwater permit.

No exposure means all industrial materials and activities are protected by a storm resistant shelter to prevent exposure to rain, snow, snowmelt and/or run-off. Industrial materials or activities include, but are not limited to, material handling equipment or activities, industrial machinery, raw materials, intermediate products, byproducts, final products, or waste products.

11. How do I obtain an Industrial Stormwater Permit?

To obtain coverage under a Stormwater Discharge Permit for Industrial Activities, an owner or operator of a facility must fill out a Notice of Intent (NOI) with the TCEQ. Compliance with the provisions of a permit include preparation and implementation of a Stormwater Pollution Prevention Plan (SWPPP). A SWPPP must describe the site characteristics and list the pollutants that could impact stormwater quality. The plan must also identify appropriate stormwater control measures that will minimize pollutant loading in stormwater discharges. These measures are often referred to as best management practices (BMPs). Examples of BMPs include structural controls, spill response and prevention and yard maintenance.

12. What are the consequences for failing to comply?

Owners or operators who fail to notify the permitting authority of their intent to be covered under a permit and who discharge stormwater associated with industrial or construction activities to waters of the state, waters of the U.S., or to a separate storm sewer system without an individual or group permit, will be in violation of the Texas Administrative Code and the Clean Water Act and may be subject to legal action.

13. What is a Phase 2 Small MS4?

Phase 1 of the U.S. Environmental Protection Agency's (EPA) stormwater program was promulgated in 1990 under the Clean Water Act (CWA). Phase 1 relies on National Pollutant Discharge Elimination System (NPDES) permit coverage to address stormwater runoff from incorporated places with a population of 100,000 or greater on the 1990 U.S. census, construction sites larger than five acres and certain industrial sectors.

The Stormwater Phase 2 Final Rule is the next step in EPA's effort to preserve, protect and improve the nation's water resources from polluted stormwater runoff. The Phase 2 program expands the Phase 1 program by requiring additional operators of Municipal Separate Storm Sewer Systems (MS4s) in urbanized areas and operators of small construction sites, through the use of NPDES permits, to implement programs and practices to control polluted stormwater runoff. Phase 2 is intended to further reduce adverse impacts to water quality and aquatic habitat by instituting the use of controls on the unregulated sources of stormwater discharges that have the greatest likelihood of causing continued environmental degradation.

Stormwater discharges from MS4s in urbanized areas are a concern because of the high concentration of pollutants found in these discharges. Concentrated development in urbanized areas substantially increase impervious surfaces, such as city streets, driveways, parking lots and sidewalks, on which pollutants from concentrated human activities settle and remain until a storm event washes them into nearby storm drains. Common pollutants include pesticides, fertilizers, oils, salt, litter and other debris and sediment. Another concern is the possible illicit connections of sanitary sewers, which can result in fecal coliform bacteria entering the storm sewer system. Stormwater runoff picks up and transports these and other harmful pollutants then discharges them untreated to waterways via storm sewer systems. When left uncontrolled, these discharges can result in fish kills, the destruction of spawning and wildlife habitats, a loss in aesthetic value and contamination of drinking water supplies and recreational waterways that can threaten public health.

Polluted storm water runoff is often transported to MS4s and ultimately discharged into local rivers and streams without treatment. EPA's Stormwater Phase 2 Rule establishes a MS4 stormwater management program that is intended to improve the Nation's waterways by reducing the quantity of pollutants that stormwater picks up and carries into storm sewer systems during storm events. Common pollutants include oil and grease from roadways, pesticides from lawns, sediment from construction sites and carelessly discarded trash, such as cigarette butts, paper wrappers and plastic bottles. When deposited into nearby waterways through MS4 discharges, these pollutants can impair the waterways, thereby discouraging recreational use of the resource, contaminating drinking water supplies and interfering with the habitat for fish, other aquatic organisms and wildlife.

14. What are the Phase 2 Small MS4 program requirements?

Operators of regulated small MS4s are required to design their programs to:

• Reduce the discharge of pollutants to the maximum extent practicable (MEP)
• Protect water quality
• Satisfy the appropriate water quality requirements of the Clean Water Act

Implementation will typically require the development and implementation of Best Management Practices and the achievement of measurable goals to satisfy each of the six minimum control measures.

1. Public Education, Outreach and Involvement
2. Illicit Discharge Detection and Elimination
3. Construction Site Stormwater Runoff Control
4. Post-Construction Stormwater Management in New Development and Redevelopment
5. Pollution Prevention / Good Housekeeping for Municipal Operations
6. Industrial Stormwater Sources (if serves population more than 100,000)

Additional information on our illicit discharge detection and elimination, municipal good housekeeping, public education and public involvement programs can be found on our Residential Watershed webpage.

15. What is the Hickory Creek Watershed Protection Plan (WPP)?

Hickory Creek watershed is located within Denton County, with a substantial portion of the watershed located within the corporate limits of the City of Denton. In general, the Hickory Creek watershed extends westward from I-35E as the highway passes through the City of Denton and drains into Lewisville Lake directly upstream from the City of Denton's drinking water intake structure. The watershed of Hickory Creek is mainly rural, containing large amounts of open space and bottomland hardwood forests. The mainly undeveloped characteristics of the Hickory Creek watershed serve to enhance water quality, since surface water runoff in many areas of the watershed passes through substantial amounts of vegetated buffers. However, development pressures continue to cause alterations in land surfaces within Hickory Creek, resulting in a reduction in the ability of this watershed to assimilate pollutants.

Although Lewisville Lake is not currently on the Texas Commission on Environmental Quality (TCEQ) list of water quality impaired waters, there are significant water quality concerns for the lake. The Lewisville Lake watershed, for example, has one of the highest application rates in the State for new or amended wastewater permits. Development is increasing within the Hickory Creek watershed, creating increases in runoff volumes and reductions in open space. Past monitoring efforts by the TCEQ have resulted in Hickory Creek being listed as a "nutrient enrichment concern" due to high ammonia concentrations. The sources of ammonia are currently not well understood within this watershed and are generally listed as "originating from unknown point and non-point sources." Watershed monitoring and modeling efforts indicate that the current approaches to managing non-point source pollution in Hickory Creek are not sufficient. New tools are needed to stimulate best management practices development and reverse declining water quality trends.

Lewisville Lake Watershed area in 1990 and in 2000. Note the increase in developed area west and east of the main branch of the lake.

Hickory Creek Watershed Protection Plan Overview

The TCEQ asked the project team to develop a Watershed Protection Plan (WPP) for Hickory Creek in conjunction with the 319 grant and to include the nine USEPA WWP elements within this plan. These elements are:

• Identify the causes and sources of pollutants.
• Estimate load reductions.
• Describe the non-point source management measures that will need to be implemented.
• Estimate the amounts of technical and financial assistance needed.
• Describe the information / education component.
• Estimate a schedule for implementing the non-point source management measures.
• Describe the interim, measurable milestones.
• Develop a set of criteria that can be used to determine whether loading reductions are being achieved.
• Describe the monitoring component.

Read the Hickory Creek Watershed Protection Plan (PDF).

16. What are stormwater requirements for gas wells?

Requirements for gas well development can be found in Denton Development Code subchapter 6. New gas wells are required to provide an Erosion and Sediment Control Plan for review as part of the review process. See Gas Well Erosion and Sediment Control Plan guidance document.

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1. What is a watershed?

A watershed is the area of land that catches rain and snow and drains or seeps into a marsh, stream, river, lake or groundwater, and eventually even to the ocean. Watersheds can range from acres to hundred or even thousands of square miles. Some watersheds extend across county, state, and even international borders. Just as creeks drain into rivers, watersheds are nearly always part of a larger watershed.

2. Why is watershed protection important?

Surface and groundwater resources are tied directly to all watersheds. Anything that can be picked up with rainfall runoff or any other drainage can end up in the watershed. This includes trash and pollutants that can upset the ecosystem and threaten our resources for water supply and recreation.

3. How do I report a spill or discharge impacting a waterway?

Use Engage Denton to report a spill or illegal dumping.

If material spilled or dumped appears hazardous or is on fire, call 911.

4. Where should I drain the water from my pool?

• Into your landscape for irrigation. Pools may be discharged onto your property if the water does not run off into streets or cause stagnant water.
• Into the sanitary sewer system via your home’s sewer clean-out. The sewer clean-out is usually a threaded cap about three to four inches in diameter.
• After approval by the Watershed Protection Department, into the storm drain system. Watershed Protection can be reached at (940) 349-7153 or (940) 349-7141 or send an email to [email protected].

To obtain permission, pool water will have to meet the following criteria:

• Discontinue use of pool chemicals at least three days prior to discharge
• Dechlorinate water to non-detectable level of chlorine (< 0.1 mg/L)
• Clean any vegetation and debris from pool
• Monitor discharge rate to prevent erosion
• Freshwater pool water only (saltwater pools cannot be discharged to the storm drain)

5. Where can I discharge pool filter backwash water?

Swimming pool filter backwash should be discharged to the sanitary sewer. Though low in volume, it has a higher concentration of contaminants compared to pool water.

Denton City Code of Ordinances Ch. 26-189 prohibits discharge of pollutants to storm sewer or natural outlet except where suitable treatment has been provided or where a Federal National Pollution Discharge Elimination Systems (NPDES) permit is issued. Fines for violating section 26-189 of the City Code could equal up to $2,000 per violation, per day.

6. Where can I find out more about Environmentally Sensitive Areas?

The City of Denton's Development Code protects riparian stream buffers, Cross Timber upland habitat, water related habitats and undeveloped floodplains. Information can be found on the Environmentally Sensitive Areas page.

7. What is a Stormwater Management Plan?

The City of Denton has developed a Stormwater Management Plan (SWMP) as required by TXR040000. The SWMP outlines the goals, strategies and programs formulated to improve water quality, address existing and future conflicts between flooding and development, and preserve and enhance valuable natural resources. The recommendations will directly affect the City's capital improvement and operating programs. It describes the City's responsibilities and authority regarding stormwater management implementation, and provides detailed descriptions of stormwater management best management practices.

8. What Is a Phase 2 Small Municipal Separate Storm Sewer Systems (MS4)?

Phase 1 of the U.S. Environmental Protection Agency's (EPA) stormwater program was promulgated in 1990 under the Clean Water Act (CWA). Phase 1 relies on National Pollutant Discharge Elimination System (NPDES) permit coverage to address stormwater runoff from incorporated places with a population of 100,000 or greater on the 1990 U.S. census and construction sites larger than five acres.

The Stormwater Phase 2 Final Rule is the next step in EPA's effort to preserve, protect, and improve the nation's water resources from polluted stormwater runoff. The Phase 2 program expands the Phase 1 program by requiring additional operators of MS4s in urbanized areas and operators of small construction sites, through the use of NPDES permits, to implement programs and practices to control polluted stormwater runoff. Phase 2 is intended to further reduce adverse impacts to water quality and aquatic habitat by instituting the use of controls on the unregulated sources of stormwater discharges that have the greatest likelihood of causing continued environmental degradation.

9. What Are the Phase 2 Small MS4 Program requirements?

Operators of regulated small MS4s are required to design their programs to:

• Reduce the discharge of pollutants to the Maximum Extent Practicable (MEP)
• Protect water quality
• Satisfy the appropriate water quality requirements of the Clean Water Act

Implementation will typically require the development and implementation of Best Management Practices and the achievement of measurable goals to satisfy each of the six minimum control measures.

1. Public Education, Outreach, and Involvement
2. Illicit Discharge Detection and Elimination
3. Construction Site Stormwater Runoff Control
4. Post-Construction Stormwater Management in New Development and Redevelopment
5. Pollution Prevention/Good Housekeeping for Municipal Operations
6. Industrial Stormwater Sources (if serves population more than 100,000)

Additional information on our construction site stormwater and industrial site stormwater programs can be found on our Business Watershed Protection webpage.

10. What is an illicit discharge?

Federal regulations define an illicit discharge as "...any discharge to an MS4 that is not composed entirely of stormwater..." with some exceptions. These exceptions include discharges from groundwater, NPDES-permitted industrial sources, fire-fighting activities, water line flushing and air conditioner condensate. Illicit discharges are considered "illicit" because MS4s are not designed to accept, process, or discharge such non-stormwater wastes.

Common sources of illicit discharges:

• Sanitary Wastewater
• Effluent from septic tanks
• Car wash wastewaters
• Improper Oil disposal
• Radiator flushing disposal
• Laundry wastewaters
• Swimming pool filter backwash and pool discharges
• Spills from roadway accidents
• Improper disposal of auto and home toxic chemicals

Illicit discharges often enter the system through storm drain inlets. The result is untreated discharges that contribute high levels of pollutants, including heavy metals, toxics, oil and grease, solvents, nutrients, viruses, and bacteria to receiving waterbodies. Pollutant levels from these illicit discharges have been shown in EPA studies to be high enough to significantly degrade receiving water quality and threaten aquatic, wildlife, and human health.

11. What is required of an illicit discharge detection and elimination program?

Recognizing the adverse effects illicit discharges can have on receiving waters, the Phase 2 rule requires an operator of a regulated small MS4 to develop, implement, and enforce an illicit discharge detection and elimination program. This program must include the following:

• A storm sewer system map, showing the location of all outfalls and the names and location of all waters of the United States that receive discharges from those outfalls.
• Through an ordinance, or other regulatory mechanism, a prohibition (to the extent allowable under State, Tribal, or local law) on non-stormwater discharges into the MS4, and appropriate enforcement procedures and actions.
• A plan to detect and address non-stormwater discharges, including illegal dumping, into the MS4.
• The education of public employees, businesses, and the general public about the hazards associated with illegal discharges and improper disposal of waste.
• The determination of appropriate best management practices (BMPs) and measurable goals for this minimum control measure.

12. What is Municipal Good Housekeeping?

Municipal Good Housekeeping for municipal operations minimum control measure is a key element of the small MS4 stormwater management program. This measure requires the small MS4 operator to examine and subsequently alter their own actions to help ensure a reduction in the amount and type of pollution that both: 

• Collects on streets, parking lots, open spaces, and storage and vehicle maintenance areas and is discharged into local waterways
• Results from actions such as environmentally damaging land development and flood management practices or poor maintenance of storm sewer systems

13. What is required of Municipal Good Housekeeping?

• Recognizing the benefits of pollution prevention practices, the rule requires an operator of a regulated small MS4 to develop and implement an operation and maintenance program with the ultimate goal of preventing or reducing pollutant runoff from municipal operations into the storm sewer system.
• Include employee training on how to incorporate pollution prevention/good housekeeping techniques into municipal operations such as park and open space maintenance, fleet and building maintenance, new construction and land disturbances, and stormwater system maintenance.
• Determine the appropriate best management practices and measurable goals for this minimum control measure.

14. What is Integrated Stormwater Management (ISWM)?

As development increases in urban areas, natural landscapes are altered. Grasslands and forests are removed along with their natural abilities to stabilize the existing landscape. Natural features are replaced with impervious surfaces such as concrete and asphalt. The ability for stormwater to naturally soak into the ground is then reduced and the increased quantity of stormwater runoff can contribute to flooding and can transport urban pollutants such as fertilizers, pesticides, oils, animal wastes and trash to our streams and rivers. These bodies of water serve as sources of our drinking water, so it is very important to be proactive and protect them from the impacts of urbanization.

In 2002, the North Central Texas Council of Governments, a voluntary association of more than 60 local governments in the North Central Texas region, developed ISWM Program. The ISWM program is a cooperative initiative that assists cities and counties in the North Central Texas region in achieving their goals of protecting local water resources.

The ISWM Program is designed to 1) encourage environmentally sustainable development and design for the long term and 2) address the impacts of urbanization during the temporary construction phase.

Primary Focuses

The ISWM Program for Development consists of three primary focus areas using the principles of Green Infrastructure and Low Impact Development to protect, restore, or mimic the natural water cycle. The first area of focus deals with protecting water quality.

The goal of this measure is to simply remove pollutants in stormwater. This can be achieved through either:

• The preservation of natural features that can effectively filter out pollutants
• The construction of features onsite which can treat pollutants
• The implementation of measures downstream that can mitigate pollution

The second area of focus is designed to protect streambanks from the increase in water velocity that causes erosion. This can be achieved through either:

• Downstream reinforcement or stabilization
• Installation of onsite stormwater controls
• The controlled release of excessive amount of stormwater

The third area of focus addresses flood mitigation and the transport of floodwaters to minimalize local flooding. This can be achieved through either:

• Providing adequate downstream systems to safely convey floodwaters
• Installing onsite stormwater controls
• Simply maintaining existing conditions onsite

Best Management Practices

The ISWM Program for Construction addresses stormwater runoff while construction is in process. Temporary controls that are used to do this are called Best Management Practices (BMPs). These measures are designed to:

• Proactively prevent soil erosion on-site
• Capture sediment on-site when erosion prevention is not feasible
• Prevent construction materials and wastes from contaminating stormwater

The City of Denton has been recognized as a regional leader in the efforts to protect our water resources. Currently, the City of Denton is recognized as a Silver Level Participant in the ISWM Program and is committed to improving quality of life and protecting the environment while creating economic opportunities for its citizens, businesses and institutions. The City of Denton also has adopted ISWM as part of the Stormwater Design Criteria Manual (PDF).

Benefits of ISWM

• Keeps safe from the effects of flooding
• Protects property values by reducing the effects of streambank erosion,
• Improves water quality
• Helps local governments address issues of water resources protection and compliance with state and federal regulations

Currently, more than 60 local governments are participating in the ISWM program in order to proactively mitigate the effects of urban development in the region. Find more on the ISWM website.

Show All Answers

1. Where should I drain the water from my pool?

• Into your landscape for irrigation. Pools may be discharged onto your property if the water does not run off into streets or cause stagnant water.
• Into the sanitary sewer system via your home's sewer clean-out. The sewer clean-out is usually a threaded cap about three to four inches in diameter.
• After approval by the Watershed Protection Department, into the storm drain system. Watershed Protection can be reached at 940-349-7153 or 940-349-7141 or send an email to the Watershed Protection Department.

To obtain permission, pool water will have to meet the following criteria:

• Discontinue use of pool chemicals at least three days prior to discharge
• Dechlorinate water to non-detectable level of chlorine (less than 0.1 milligrams per Liter)
• Clean any vegetation and debris from pool
• Monitor discharge rate to prevent erosion
• Freshwater pool water only (saltwater pools cannot be discharged to the storm drain)

2. Where can I discharge pool filter backwash water?

Swimming pool filter backwash should be discharged to the sanitary sewer. Though low in volume, it has a higher concentration of contaminants compared to pool water.

Denton City Code of Ordinances Chapter 26-189 prohibits discharge of pollutants to storm sewer or natural outlet except where suitable treatment has been provided or where a Federal National Pollution Discharge Elimination Systems (NPDES) permit is issued. Fines for violating section 26-189 of the City Code could equal up to $2,000 per violation, per day.

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1. Can I receive my rebate in another form, such as a check or cash?

To help ensure that only Denton residents apply for and receive rebates, they are only available in the form of a credit to City of Denton Utility Service users; however, landlords or property owners who apply for trees on their properties in which the utility service is not in their name may receive refunds as a check.

2. Can businesses and nonprofits apply for the rebate?

Yes, businesses and nonprofits that are City of Denton Utility Service users qualify for tree rebates.

3. Can I receive rebates for trees on each property?

Rebates are offered by utility customer address, meaning that each individual property is eligible. Please ensure that the information submitted on your application(s) is accurate for each property address, including the number of trees and species at each property, to aid in the follow-up survival rate surveys that may be conducted by the City.

4. How is the City paying for the tree rebates?

The Tree Rebate Program is one of six programs introduced by the City of Denton and Keep Denton Beautiful, Inc. as part of the Denton Tree Initiative, a citywide campaign to increase the tree canopy in Denton. All Denton Tree Initiative programs, including the Tree Rebate Program, are made possible through special funding allocated by the Denton City Council from the City Tree Mitigation Fund.

5. What if the City runs out of program funds for this year?

Rebates are only available until program funds are extinguished for the year, so be sure and submit your application early!

6. Can I submit a rebate application for trees I purchased before October 1?

No, only trees purchased between October 1 and May 1 qualify for rebates.

7. Why aren’t rebates also available for trees that do not meet the program criteria?

The list of approved trees for the program includes species that are native or adapted to this area of Texas, meaning that they are well-suited to our climate and rainfall amounts. By offering rebates for these trees specifically, the City is encouraging planting of trees that are the most likely to survive and preserve Denton’s tree canopy.

8. Can I submit more than one rebate application?

Yes, you may submit multiple applications; however, you may only apply for a maximum of five trees per property during the current program year (ending May 1).

Show All Answers

1. Can I submit a rebate application for trees I purchased before October 1?

No, only trees purchased between October 1 and May 1 qualify for rebates.

2. Why aren’t rebates also available for trees that do not meet the program criteria?

The list of approved trees for the program includes species that are native or adapted to this area of Texas, meaning that they are well-suited to our climate and rainfall amounts. By offering rebates for these trees specifically, the City is encouraging planting of trees that are the most likely to survive and preserve Denton's tree canopy.

3. Can I submit more than one rebate application?

Yes, you may submit multiple applications; however, you may only apply for a maximum of five trees per property during the current program year (ending May 1).

4. Can I receive my rebate in another form, such as a check or cash?

To help ensure that only Denton residents apply for and receive rebates, they are only available in the form of a credit to City of Denton Utility Service users.

5. Can businesses and nonprofits apply for the rebate?

No, only residential City of Denton Utility Service users qualify for tree rebates.

6. Can I receive rebates for trees on each property?

Rebates are offered by utility customer address, meaning that each individual property is eligible. Please ensure that the information submitted on your application(s) is accurate for each property address, including the number of trees and species at each property, to aid in the follow-up survival rate surveys that may be conducted by the City.

7. How is the City paying for the tree rebates?

The Tree Rebate Program is one of six programs introduced by the City of Denton and Keep Denton Beautiful, Inc. as part of the Denton Tree Initiative, a citywide campaign to increase the tree canopy in Denton. All Denton Tree Initiative programs, including the Tree Rebate Program, are made possible through special funding allocated by the Denton City Council from the City Tree Mitigation Fund.

8. What if the City runs out of program funds for this year?

Rebates are only available until program funds are extinguished for the year, so be sure and submit your application early!

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1. Why can’t I recycle plastic bags curbside?

Plastic bags get caught in the machinery that is used during sorting, causing damage to the equipment and can shut down the sort line. There are recycling drop-off spots at most grocery stores for plastic bags (including clear plastic film), or you can choose reusable bags instead of plastic.

2. Why can’t I recycle Styrofoam?

Polystyrene (commonly called Styrofoam) is a plastic that is puffed full of air, which makes it light and inexpensive to make. This is also the reason that few places recycle it.

3. Should I take the caps off or leave them on my water bottle to recycle them?

Both the bottle and the caps are recyclable, so leave them on. The best way to be sure they get recycled is to squeeze all of the air out and screw on the cap before tossing them into your blue recycling cart.

4. Do I need to rinse before I put things in the recycling cart?

We recommend that you get as much food and liquid out of your containers as you can before you recycling them; however, you do not have to go overboard. If there are tiny bits left, we will still take it.

5. Does my recycling actually get recycled?

Yes! Items from your blue cart are taken to the Pratt Recycling Facility, located at ECO-W.E.R.C.S. Resource Recovery Park, where they are sorted and sold to manufacturers who make them into new products. In fact, from the moment you drop your cardboard or paper into your cart, it is made into a brand new 100-percent recycled cardboard box within two weeks.

6. What do I do with broken plates and other items?

The glass that is used to make dishes is different from the glass that bottles are made from. Because of this difference, plates and bowls should go into your green cart.

7. How do I get rid of extra bags of trash that won’t fit in my trash container?

Extra trash bags can be scheduled for collection as bulky waste. Each trash bag would count as on bulky item. Two bulky items can be collected each week for free. Each additional item can be collected at a rate of $5 per item. Contact customer service at 940-349-8700, at least one business day prior to your collection day to schedule collections.

8. How do I set up trash service?

Call Customer Service at (940) 349-8700 to arrange for trash service.  

9. How can I request a replacement trash or recycling cart?

Fill out the Solid Waste Service Request form or call Customer Service (940) 349-8700 to schedule repairs of a broken cart or the replacement of a cart. 

10. How should I place my cart on the curb for pickup?

• Place It: Place your cart on the street with the wheels against the curb.
• Point It: Carts should point to the middle of the street.
• Space It: Leave at least four feet of clearance between carts, yard waste, and other objects such as parked cars and mailboxes.

11. How should I properly store my trash and recycling carts?

Trash and Recycling carts must be removed from the curb by 8 am the day following collection. Carts need to be stored in an inconspicuous location such as:

• In a garage or outdoor storage building
• On the side of a structure on the property
• At the back of a structure on the property

12. Can someone assist me with getting my cart to the curb for collection?

As part of the City of Denton Solid Waste & Recycling Service Assistance Program, residents in need of service accommodation can sign up to request that staff bring their carts from the house to the street. To be eligible for the program, residents must complete an application and provide a doctor's certification. This application must be completed and returned to Customer Service within 60 days of receipt.

To begin the application, please email Customer Service, or call (940) 349-8700.

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1. How do I set up trash service?

Call Customer Service at (940) 349-8700 to arrange for trash service.  

2. How do I get rid of extra bags of trash that won’t fit in my trash container?

Starting Oct. 1, 2021, trash bags left outside of trash carts will no longer be picked up as bulky items. Instead, residents can have extra trash bags picked up for $5 per bag for each bag left outside of their trash cart. Charges will be automatically applied to your utility bill and there is no need to call ahead to have extra bags collected.

3. What is the Residential Solid Waste Service Request form?

This quick link allows customers to schedule solid waste requests before 3 PM one business day prior to their regular collection day. Customers can: 

• Schedule a bulky item collection

• Schedule a Home Chemical Collection

• Order a yard waste cart
• Schedule repairs of a broken cart
• Replace a missing cart
• Add or remove containers (or increase to a 95 gal cart)
• Schedule remodeling/construction debris collection
  
  

Customers will need to validate their account using the last 4 digits of their authorized ID on file. Please remember to schedule solid waste requests before 3 PM one business day prior to your collection day.

4. How can I request a replacement trash cart?

Fill out the Solid Waste Service Request form or call Customer Service (940) 349-8700 to schedule repairs of a broken cart or the replacement of a cart. 

5. How should I place my cart on the curb for pickup?

Remember that you will place it, point it, and space it:

• Place it: place your cart on the street with the wheels against the curb
• Point it: carts should point to the middle of the street
• Space it: leave at least four feet of clearance between carts, yard waste, and other objects such as parked cars and mailboxes

6. How should I properly store my trash and recycling carts?

Trash and recycling carts must be removed from the curb by 8 am the day following collection. Carts need to be stored in an inconspicuous location such as:

• In a garage or outdoor storage building
• On the side of a structure on the property
• At the back of a structure on the property

7. Can someone assist me with getting my cart to the curb for collection?

As part of the City of Denton Solid Waste & Recycling Service Assistance Program, residents in need of service accommodation can sign up to request that staff bring their carts from the house to the street. To be eligible for the program, residents must complete an application and provide a doctor's certification. This application must be completed and returned to Customer Service within 60 days of receipt.

To begin the application, please email Customer Service, or call (940) 349-8700.

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1. If an oil is in a liquid state at room temperature, can I pour it down the drain?

No, oils at any state can still clog the drains and pipe, however cooking oils can be stored in containers and then picked up at no charge by the waste department.

2. My drains tend to get clogged, what can I do to keep them clear?

Keeping your drains clear does not have to involve chemicals or costly plumbing services. Keeping things out of the drain that do not belong there, such as grease, large food particles, and oils, will go a long way to keep your drain clean. A natural way to help prevent clogs is to monthly pour 1 cup of baking soda down the drain, followed by ½ cup of vinegar. Wait 30 minutes without using the sink, then flush with hot water for 2 to 3 minutes. If clogged drains continue to be a problem despite proper drain care, call a certified plumber to clear your lines.

If the plumber finds the clog is beyond your plumbing, call 940-349-8400.

3. Can I flush items down the toilet such as oils that are not supposed to go down the sink drain?

It doesn't matter which drain you use, they are all connected to your lateral line, which ultimately moves wastewater from your property into a main line. Using your toilet or other drains as a garbage can will not only clog your drain, but can also create a problem that backs up your neighbors' plumbing as well.

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1. I have a water related emergency, who do I call?

If a life threatening emergency has occurred, call 911. For a non-life threatening emergency, call Customer Service at 940-349-8700 from 8 am and 5 pm, Monday through Friday. For after-hours emergency, call our emergency utility dispatch line at 940-349-7000.

2. How do I report an issues with our system, such as a leak or clog?

Report an emergency water main break, clogged or overflowing sewer main, or leaking water meter or hydrant to Utilities Dispatch at 940-349-7000. For non-emergency water-related inquiries, call 940-349-7176. For non-emergency waste water-related inquiries, call 940-349-7300.

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1. Is the smoke used in wastewater collection system smoke testing harmful?

The smoke that is visible is non-toxic, harmless and creates no fire hazard.

2. Will City crews need to enter my home during wastewater collection system smoke testing?

No, crews will not enter your home during the smoke test.

3. What if I see smoke in my house during wastewater collection system smoke testing?

To ensure no smoke enters your home, please pour about three cups of water into any drains that are not used often prior to the testing in your area. If you do see white smoke inside your home during a time when smoke testing is underway, open all doors and windows to ventilate your home.

4. Why does the City perform wastewater collection system smoke testing?

The wastewater collection system smoke testing process is used as a way to locate defective openings and inappropriate connections in the sewer system that allow rainwater runoff to enter, which decreases the system's capacity and ability to handle normal flows. By finding and repairing these defects, the city is able to defer expensive infrastructure needs and reduce the burden on utility customers.

5. How will I be notified when wastewater collection system smoke testing will be happening in my neighborhood?

Once an area is scheduled to be smoke tested, crews will post signs to alert residents and property owners that they will be working in the area. Signs will also be posted during active smoke testing.

6. How long will the City’s crews be working in my neighborhood during wastewater collection system smoke testing?

Crews will typically work on your street for less than a day, unless defects are found in the sewer line. Where repairs are needed, City crews will schedule repairs and notify homeowners in advance of repairs. Due to the number of defects typically identified during this process, repairs may be scheduled several months after smoke testing is completed.

7. Will my yard or sidewalk be disturbed during wastewater collection system smoke testing?

Crews will not dig anywhere during smoke testing. Crews will use paint and/or marking flags to indicate defect locations. Where repairs are needed, city crews will schedule repairs and notify homeowners in advance of repairs. If needed, marked defects may be excavated and restored by repair crews. Due to the number of defects typically identified during this process, repairs may be scheduled several months after smoke testing is completed.

8. Who should I call with questions about wastewater collection system smoke testing on my street?

For any questions, please email Billy Williams in the Wastewater department or call 940-349-8489.

9. What type of equipment will be working on my street during wastewater collection system smoke testing?

Crews will use service trucks, smoke blowers, and small off-road vehicles during smoke testing. Where repairs are needed, crews may return with excavation equipment.

10. What times of day will you be working on my street for wastewater collection system smoke testing and repairs?

Crews work 7 am to 4 pm, Monday through Friday.

11. Who do I contact if damage is done to my property or if a data or utility line is cut during wastewater collection system smoke testing or repairs?

Any damage done during smoke testing may be reported to Billy Williams in the Wastewater department by email or by calling 940-349-8489. Any subsequent or unrelated utility issues may be reported to Utilities Dispatch at 940-349-7000, or through the Engage Denton app.

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1. How do I hook up a water or wastewater connection to a structure that does not currently have water or wastewater?

To connect a structure to a water or wastewater system, the structure's plumbing will need to "tap" into an existing line. Tapping into a line will vary in cost depending on many factors, to get a better idea of the tap fee associated with your particular connection, visit the Water Utilities page. Note that if there is already another structure on the property with an existing water or wastewater connection, an additional tap may not be required.

There are also impact fees that may be associated with new connections or an increase in the size of the current connection. In addition, you will need to contact the appropriate department to connect to a water or sewer line. There must be an available line to tap into. Contact Water Administration at 940-349-7176 for water related connection inquiries, and contact Wastewater Administration at 940-349-7300 for wastewater related inquiries.

2. Is the drinking water safe?

Yes! Denton's water meets or is better than all standards set by the state and federal governments. The State of Texas has designated Denton a "Superior Public Water System," the highest rating given by the state. Denton has received recognition from the Environmental Protection Agency for its quality water supply. To make sure the water is safe, the Denton Municipal Lab conducts over 30,000 water analysis per year, including tests for many more chemicals than government standards require.

If you are concerned about your water quality, you may request more information or a free water quality test. Call 311.

3. Why is my bill so high?

Your bill is based on how much water passes through your meter, so whether it's used or wasted, you pay for every drop. That's why it is so important to use water wisely. View the Utility Rate Brochures to learn more.

4. How do I report an issue, such as a leak or clog?

Report an emergency water main break, clogged or overflowing sewer main, or leaking water meter or hydrant to Utilities Dispatch at (940) 349-7000 (Use Option 3 for callers to report issues without requiring additional information such as a phone number or address associated with the issue). For non-emergency water-related inquiries, call (940) 349-7176. For non-emergency wastewater-related inquiries, call (940) 349-7300.

5. What is the Drainage Fee based on?

The Drainage Fee is based on impervious surfaces within the city. Impervious surfaces, measured in square feet, represent surfaces that contribute runoff into the storm water system. Impervious surfaces include the:

• Basic building structure
• Driveways
• Garages
• Parking lots
• Patios
• Roofs, etc.

6. How can I request a review of the rate block or square footage total?

To request a review of the rate block (residential) or square footage total (non-residential), you may complete a Drainage Review Request Form, which can be obtained from Utilities Customer Service.

Complete the review request form and attach the data sheet obtained from the Denton County Appraisal District (CAD) at 3911 Morse Street or by visiting the Denton CAD website. Please return the completed review request form and attachments to Utilities Customer Service, at City Hall East, 601 E Hickory Street, Suite F, or City Hall in the Mall, Golden Triangle Mall next to Old Country Buffet.

7. Why do I have to pay to meet Environmental Protection Agency (EPA) requirements?

The EPA now enforces strict storm water drainage regulations under the Clean Water Act. These regulations are the result of an unfunded federal mandate to clean up pollution from storm water, which drains into rivers, lakes, and streams. Because these regulations are unfunded, each city must pay to meet these requirements. The monthly drainage fee in part pays for work we must do to meet these new EPA drainage standards and requirements.

8. Are there discounts for filling my pool?

No, and keep in mind the potential effect that filling up a pool will have on your wastewater bill. Pool fills that occur December through February can greatly impact your wastewater bill. Because there is no meter on your drain, wastewater usage is calculated off of a percentage of your water usage. Because water usage in the summer often increases due to lawn irrigation, we calculate your wastewater bill off of water usage that occurs between the months of December through February, when irrigation is much less likely to occur.

9. Do I qualify for reduced rates?

Assistance for bill paying is handled at the state level. Get more information on state assistance for your utilities bills by visiting the Texas Health and Human Services website.

10. Should I install new sinks, toilets and shower heads?

There are several hardware and fixtures that can reduce water usage, and thereby reduce your bill and environmental impact. These fixtures are readily available at hardware and home improvement stores, most of which will carry a WaterSense label. Get more information by visiting the WaterSense page.

11. Where does Denton’s water come from?

The City of Denton gets its water from both Lake Lewisville and Lake Ray Roberts.

12. Do we have watering restrictions every year, or just during a drought? What are the rules?

There is an annual watering ordinance which prohibits the watering of lawns from 10 am to 6 pm from June 1 through September 30. See the Watering Ordinance (PDF) for details.

13. What are some things I can do to conserve water?

For a list of tips on how to conserve in and around the house, visit the Take Care of Texas website.

14. If I see a watering violation, how do I report it?

The City of Denton depends on our citizens to foster a culture of conservation, if you see water waste, contact Kirt Behrens at 940-349-8468 or via email. Please provide the address where water waste is occurring, and a brief description of the problem.

15. I have a water related emergency, who do I call?

If a life threatening emergency has occurred, call 911. For a non-life threatening emergency, call customer service at 940-349-8700 from 8 am to 5 pm, Monday through Friday. For after-hours emergencies, call our emergency utility dispatch line at 940-349-7000.

16. I am filling up my swimming pool. What do I need to know?

If the city is under drought restrictions, there are rules impacting the legality of pool fills/pool draining. These rules may impact your bill. View the Drought Contingency Plan page to learn more.

Your wastewater bill is a reflection of how much water goes down your drain, it is calculated off of a percentage of your water bill during the months of December through February, where it is unlikely that water usage is greatly tied to irrigation. If you are filling your pool during the December to February time frame, you will want to contact Customer Service at 940-349-8700 or the water meter shop directly at 940-349-8456 to schedule a time to have a water meter reading done prior to filling the pool and when the pool fill is complete to ensure your wastewater bill does not factor in the water used for the pool fill.

17. I want to install an irrigation system, what do I need to know?

Irrigation systems are typically installed on the customer's side of the meter, in order to avoid the instillation and cost of an irrigation meter. However if you wish to discuss having an irrigation meter installed, contact Kirt Behrens at 940-349-8468 or via email. Depending on your property type, you may be required to fill out a building permit application and submit an irrigation plan. Contact building inspections at 940-349-8360 to determine what regulations apply to your property.

18. How do I request a water audit?

Contact our Conservation Program Coordinator at 940-349-7733 to schedule a water audit.

19. Can I see a copy of the Water Quality Report?

Yes! We are proud to consistently deliver the highest quality water to our citizens, and we welcome you to view the Water Quality Reports Archive.

20. Does the Denton Water Utility Department make a profit?

No, Denton Water Utilities is a not-for-profit City of Denton Department. Our budget is completely funded through the rates charged for water and wastewater services provided to customers. Rates are based on the cost of providing the services. The Department does not receive any tax revenues.

21. I would like a tour of the facilities. Is that possible?

The Denton Water Utilities Department prides itself in working closely with the University of North Texas, Texas Woman's University, and the Denton Independent School District. Whenever requested, educational plant tours of both the Lake Lewisville Water Treatment Plant and the Pecan Creek Water Reclamation Plant can be provided for a school groups or interested residents.

Water Utilities can also give presentations on a variety of important and relevant water topics including water conservation, water protection, nonpoint source pollution, and careers in the water industry.

To reduce the spread of COVID-19, water and wastewater plant tours are currently suspended.  For more information please contact us by email. 

22. I would like someone to speak to my classroom. Who should I contact?

To schedule a presentation for your class or organization, contact Heather Goins by email or by calling 940-349-8610.

23. Who is responsible for my water leak?

Locate the meter box in your yard (usually in the front, under a circular metal lid). If the leak occurs somewhere between the street and the meter box, the leak is the City's responsibility. Please call 940-349-7000 to report the leak. If the leak occurs somewhere between the meter box and your drain, the leak is the homeowner's responsibility. Call a certified plumber as soon as possible.

24. Who is responsible for the sewer line?

Each home's toilets and drains lead out of the house in a sewer service or "lateral" line, which connects to a sewer main line. Everything from the house to the sewer main line is the homeowner's responsibility. Any back-ups or overflows coming from the sewer main line should be reported to the Waste Water Collections Department by calling Utilities Dispatch at 940-349-7000.

If you are experiencing a sewage backup or offensive odor in your home, call a plumber immediately. If your plumber finds that the blockage is beyond the sewer service/lateral line, call Utilities Dispatch at 940-349-7000.

25. How do I report pollution?

If you spot water or wastewater pollution, including pollution in streams, drainage areas, or outdoor areas contact our Spill Line at 940-484-7745.

26. If we are supposed to be conserving water, why are city employees opening hydrants and letting water run into the streets?

Flushing dead end mains is a state mandated maintenance and water quality requirement.

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1. How do I read my bill?

Please view the How to Read Your Bill guide located in Help and Tutorials.

2. How can I save money on my utilities bill?

View our Water and Energy Savings Tips.

3. What are my rates?

Access the Utility Rate Brochures for the most up-to-date rate information.

4. When do I get a late fee and how much is it?

Visit the Account Services page to view our credit and collections policies.

5. How long before I am disconnected for non-payment?

Visit the Account Services page to view our credit and collections policies.

6. I repaired a water leak, can I get an adjustment on my bill?

To see if your leak qualifies, please review the Water and Sewer Adjustment Ordinance (PDF). If your leak qualifies, please complete a Water Leak Adjustment Form (PDF).

7. How is my waste water calculated?

There is a facility fee and a volume charge. The volume charge is based on 100% of average monthly water billed from December through February of the previous year (18,000 gallon wastewater volume cap). View the current Utility Rate Brochure for more detailed information.

8. When will I get my deposit back?

Deposits for residential utility services are refunded after one year of good payment history; see Section 26-5 Refund of Deposits: Utility Ordinances for more details.

For a no-deposit option, or to get your deposit back immediately, you can switch to the Pay As You Go plan with MyUsage. Call customer service at 940-349-8700 to sign up.

9. Will I ever need to pay an additional deposit?

You may be required to pay an additional deposit if your service is interrupted for nonpayment, or your City of Denton credit score drops to a "D" or an "E"; see Section 26-4 Additional Deposits within Utility Ordinances.

For a no-deposit option, or to get your deposit back immediately, you can switch to the Pay As You Go plan with MyUsage. Call customer service at 940-349-8700 to sign up.

10. Who can I contact for utility assistance?

For more information on who to contact, view our Utility Assistance Information Guide (PDF).

11. How will I be contacted if I forget to pay my bill?

All customers receive a friendly reminder call if no payment is received by the bill due date and three days before the assessment of a late fee. If no payment is received after the reminder call, the new bill is sent with a clearly marked notice that service may be interrupted if the bill is not paid. If a service interruption is scheduled, residents will receive a second courtesy call three days prior to interruption.

Reminder calls are placed to the primary phone number on the account so it is important that any changes in contact number are reported and the account is updated. To update your information or if you have concerns about your ability to pay your bill, please contact us at 940-349-8700. We look forward to helping you.