If the Officer hasn't heard from you, he/she hasn't heard your point of view. Contact the Officer to discuss your situation. The Officer can meet you at your property or invite you to meet at our office, and you can present whatever information you have to the Officer. Maintaining a good relationship with your Community Improvement Services Officer helps the Officer learn more about you and your neighborhood, which helps him/her address violations to keep you and your family safe.
If the Officer determines that a violation does not exist, your case will be closed and no further action will be taken. If it is still determined that a violation does exist, you can work with the Officer on a "compliance plan" to bring the property into compliance. The plan may include giving you more time to correct the violation, or getting you in touch with other City departments or resources that can help you.