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1. How do I read my bill?

Please view the How to Read Your Bill guide located in Help and Tutorials.

2. How can I save money on my utilities bill?

View our Water and Energy Savings Tips.

3. What are my rates?

Access the Utility Rate Brochures for the most up-to-date rate information.

4. When do I get a late fee and how much is it?

Visit the Account Services page to view our credit and collections policies.

5. How long before I am disconnected for non-payment?

Visit the Account Services page to view our credit and collections policies.

6. I repaired a water leak, can I get an adjustment on my bill?

Please review the Water and Sewer Leak Adjustment Program (PDF) to see if your leak qualifies. 

If your leak qualifies, complete the Request for Water/Sewer Adjustment form.

Click here to view the ordinance. Sec. 26-128. - Adjustments in bills for losses from water leaks.

7. How is my waste water calculated?

There is a facility fee and a volume charge. The volume charge is based on 100% of average monthly water billed from December through February of the previous year (18,000 gallon wastewater volume cap). View the current Utility Rate Brochure for more detailed information.

8. When will I get my deposit back?

Deposits for residential utility services are refunded after one year of good payment history; see Section 26-5 Refund of Deposits: Utility Ordinances for more details.

For a no-deposit option, or to get your deposit back immediately, you can switch to the Pay As You Go plan with MyUsage. Call customer service at 940-349-8700 to sign up.

9. Will I ever need to pay an additional deposit?

You may be required to pay an additional deposit if your service is interrupted for nonpayment, or your City of Denton credit score drops to a "D" or an "E"; see Section 26-4 Additional Deposits within Utility Ordinances.

For a no-deposit option, or to get your deposit back immediately, you can switch to the Pay As You Go plan with MyUsage. Call customer service at 940-349-8700 to sign up.

10. Who can I contact for utility assistance?

For more information on who to contact, view our Utility Assistance Information Guide (PDF).

11. How will I be contacted if I forget to pay my bill?

All customers receive a friendly reminder call if no payment is received by the bill due date and three days before the assessment of a late fee. If no payment is received after the reminder call, the new bill is sent with a clearly marked notice that service may be interrupted if the bill is not paid. If a service interruption is scheduled, residents will receive a second courtesy call three days prior to interruption.

Reminder calls are placed to the primary phone number on the account so it is important that any changes in contact number are reported and the account is updated. To update your information or if you have concerns about your ability to pay your bill, please contact us at 940-349-8700. We look forward to helping you.