When will I get my deposit back?

Deposits for residential utility services are refunded after one year of good payment history; see Section 26-5 Refund of Deposits: Utility Ordinances for more details.

For a no-deposit option, or to get your deposit back immediately, you can switch to the Pay As You Go plan with MyUsage. Call customer service at 940-349-8700 to sign up.

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1. How do I read my bill?
2. How can I save money on my utilities bill?
3. What are my rates?
4. When do I get a late fee and how much is it?
5. How long before I am disconnected for non-payment?
6. I repaired a water leak, can I get an adjustment on my bill?
7. How is my waste water calculated?
8. When will I get my deposit back?
9. Will I ever need to pay an additional deposit?
10. Who can I contact for utility assistance?
11. How will I be contacted if I forget to pay my bill?