Will I ever need to pay an additional deposit?

You may be required to pay an additional deposit if your service is interrupted for nonpayment, or your City of Denton credit score drops to a "D" or an "E"; see Section 26-4 Additional Deposits within Utility Ordinances.

For a no-deposit option, or to get your deposit back immediately, you can switch to the Pay As You Go plan with MyUsage. Call customer service at 940-349-8700 to sign up.

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1. How do I read my bill?
2. How can I save money on my utilities bill?
3. What are my rates?
4. When do I get a late fee and how much is it?
5. How long before I am disconnected for non-payment?
6. I repaired a water leak, can I get an adjustment on my bill?
7. How is my waste water calculated?
8. When will I get my deposit back?
9. Will I ever need to pay an additional deposit?
10. Who can I contact for utility assistance?
11. How will I be contacted if I forget to pay my bill?