How will I be contacted if I forget to pay my bill?

All customers receive a friendly reminder call if no payment is received by the bill due date and three days before the assessment of a late fee. If no payment is received after the reminder call, the new bill is sent with a clearly marked notice that service may be interrupted if the bill is not paid. If a service interruption is scheduled, residents will receive a second courtesy call three days prior to interruption.

Reminder calls are placed to the primary phone number on the account so it is important that any changes in contact number are reported and the account is updated. To update your information or if you have concerns about your ability to pay your bill, please contact us at 940-349-8700. We look forward to helping you.

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1. How do I read my bill?
2. How can I save money on my utilities bill?
3. What are my rates?
4. When do I get a late fee and how much is it?
5. How long before I am disconnected for non-payment?
6. I repaired a water leak, can I get an adjustment on my bill?
7. How is my waste water calculated?
8. When will I get my deposit back?
9. Will I ever need to pay an additional deposit?
10. Who can I contact for utility assistance?
11. How will I be contacted if I forget to pay my bill?