Create an Account - Increase your productivity, customize your experience, and engage in information you care about.
Starting Oct. 1, 2021, trash bags left outside of trash carts will no longer be picked up as bulky items. Instead, residents can have extra trash bags picked up for $5 per bag for each bag left outside of their trash cart. Charges will be automatically applied to your utility bill and there is no need to call ahead to have extra bags collected.
Show All Answers
Call Customer Service at 940-349-8700 to arrange for trash service.
This quick link allows customers to schedule solid waste requests before 3 PM one business day prior to their regular collection day. Customers can:
Customers will need to validate their account using the last 4 digits of their authorized ID on file. Please remember to schedule solid waste requests before 3 PM one business day prior to your collection day.
Call Customer Service at 940-349-8700 to request a new trash cart.
Remember that you will place it, point it, and space it:
Trash and recycling carts must be removed from the curb by 8 am the day following collection. Carts need to be stored in an inconspicuous location such as:
As part of the Solid Waste and Recycling Services Assistance Program, residents in need of service accommodation can sign up to request that staff bring their carts from the house to the street. To be eligible for the program, residents must complete an application and provide a doctor's certification.
To begin the application, please email Customer Service, or call 940-349-8700.