I am filling up my swimming pool. What do I need to know?

If the city is under drought restrictions, there are rules impacting the legality of pool fills/pool draining. These rules may impact your bill. View the Drought Contingency Plan page to learn more.

Your wastewater bill is a reflection of how much water goes down your drain, it is calculated off of a percentage of your water bill during the months of December through February, where it is unlikely that water usage is greatly tied to irrigation. If you are filling your pool during the December to February time frame, you will want to contact Customer Service at 940-349-8700 or the water meter shop directly at 940-349-8456 to schedule a time to have a water meter reading done prior to filling the pool and when the pool fill is complete to ensure your wastewater bill does not factor in the water used for the pool fill.

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1. How do I hook up a water or wastewater connection to a structure that does not currently have water or wastewater?
2. Is the drinking water safe?
3. Why is my bill so high?
4. How do I report an issue, such as a leak or clog?
5. What is the Drainage Fee based on?
6. How can I request a review of the rate block or square footage total?
7. Why do I have to pay to meet Environmental Protection Agency (EPA) requirements?
8. Are there discounts for filling my pool?
9. Do I qualify for reduced rates?
10. Should I install new sinks, toilets and shower heads?
11. Where does Denton’s water come from?
12. Do we have watering restrictions every year, or just during a drought? What are the rules?
13. What are some things I can do to conserve water?
14. If I see a watering violation, how do I report it?
15. I have a water related emergency, who do I call?
16. I am filling up my swimming pool. What do I need to know?
17. I want to install an irrigation system, what do I need to know?
18. How do I request a water audit?
19. Can I see a copy of the Water Quality Report?
20. Does the Denton Water Utility Department make a profit?
21. I would like a tour of the facilities. Is that possible?
22. I would like someone to speak to my classroom. Who should I contact?
23. Who is responsible for my water leak?
24. Who is responsible for the sewer line?
25. How do I report pollution?
26. If we are supposed to be conserving water, why are city employees opening hydrants and letting water run into the streets?