I am filling up my swimming pool. What do I need to know?

If the city is under drought restrictions, there are rules impacting the legality of pool fills/pool draining. These rules may impact your bill. View the Drought Contingency Plan page to learn more.

Your wastewater bill is a reflection of how much water goes down your drain, it is calculated off of a percentage of your water bill during the months of December through February, where it is unlikely that water usage is greatly tied to irrigation. If you are filling your pool during the December to February time frame, you will want to contact Customer Service at 940-349-8700 to schedule a time to have a water meter reading done prior to filling the pool and when the pool fill is complete to ensure your wastewater bill does not factor in the water used for the pool fill.

Show All Answers

1. How do I hook up a water or wastewater connection to a structure that does not currently have water or wastewater?
2. Is the drinking water safe?
3. Can I see a copy of the Water Quality Report?
4. Why is my bill so high?
5. How do I report an issue, such as a leak or clog?
6. Who is responsible for my water leak?
7. I repaired a water leak, can I get an adjustment on my bill?
8. What is the Drainage Fee based on?
9. How can I request a review of the rate block or square footage total?
10. Why do I have to pay to meet Environmental Protection Agency (EPA) requirements?
11. I am filling up my swimming pool. What do I need to know?
12. Are there discounts for filling my pool?
13. Do I qualify for reduced rates?
14. Should I install new sinks, toilets and shower heads?
15. Where does Denton’s water come from?
16. Do we have watering restrictions every year, or just during a drought? What are the rules?
17. What are some things I can do to conserve water?
18. If I see a watering violation, how do I report it?
19. How do I report pollution?
20. I have a water related emergency, who do I call?
21. I want to install an irrigation system, what do I need to know?
22. Does the Denton Water Utility Department make a profit?
23. Who is responsible for the sewer line?
24. If we are supposed to be conserving water, why are city employees opening hydrants and letting water run into the streets?
25. I would like a tour of the facilities. Is that possible?
26. I would like someone to speak to my classroom. Who should I contact?