How do I hook up a water or wastewater connection to a structure that does not currently have water or wastewater?

To connect a structure to a water or wastewater system, the structure's plumbing will need to "tap" into an existing line. Tapping into a line will vary in cost depending on many factors, to get a better idea of the tap fee associated with your particular connection, visit the Water Utilities page. Note that if there is already another structure on the property with an existing water or wastewater connection, an additional tap may not be required.

There are also impact fees that may be associated with new connections or an increase in the size of the current connection. In addition, you will need to contact the appropriate department to connect to a water or sewer line. There must be an available line to tap into. Contact Water Administration at 940-349-7176 for water related connection inquiries, and contact Wastewater Administration at 940-349-7300 for wastewater related inquiries.

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1. How do I hook up a water or wastewater connection to a structure that does not currently have water or wastewater?
2. Is the drinking water safe?
3. Why is my bill so high?
4. How do I report an issue, such as a leak or clog?
5. What is the Drainage Fee based on?
6. How can I request a review of the rate block or square footage total?
7. Why do I have to pay to meet Environmental Protection Agency (EPA) requirements?
8. Are there discounts for filling my pool?
9. Do I qualify for reduced rates?
10. Should I install new sinks, toilets and shower heads?
11. Where does Denton’s water come from?
12. Do we have watering restrictions every year, or just during a drought? What are the rules?
13. What are some things I can do to conserve water?
14. If I see a watering violation, how do I report it?
15. I have a water related emergency, who do I call?
16. I am filling up my swimming pool. What do I need to know?
17. I want to install an irrigation system, what do I need to know?
18. How do I request a water audit?
19. Can I see a copy of the Water Quality Report?
20. Does the Denton Water Utility Department make a profit?
21. I would like a tour of the facilities. Is that possible?
22. I would like someone to speak to my classroom. Who should I contact?
23. Who is responsible for my water leak?
24. Who is responsible for the sewer line?
25. How do I report pollution?
26. If we are supposed to be conserving water, why are city employees opening hydrants and letting water run into the streets?