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1. What do I do if I am transported in a Denton Fire Department ambulance?

If possible, provide any insurance information to either the ambulance crew or to the emergency room at the hospital. Both our Department and the contracted billing company work closely with the hospitals in order to obtain complete and accurate information.

2. Will I receive a statement for ambulance services rendered?

Yes. Patients receiving treatment from the Denton Fire Department will receive a statement documenting the charges for services received, any claims filed towards insurance, payments received from insurance, and any remaining balance due.

3. How do I obtain a copy of an EMS report or medical record?

EMS reports and records contain patient and medical information that is protected by the Health Insurance Portability and Accountability Act (HIPAA). EMS reports can be released to the patient who received treatment, the legal guardian of a patient, or a party holding a Consent to Release Form signed by the patient. If records are being released with the consent of the patient, the patent's government issued identification must also be presented along with the signed form.

4. How do I contact the EMS Billing Department with questions or insurance information?

The EMS billing office location is at 332 E Hickory Street, Denton, TX 76201. Hours are 8 am to 5 pm, Monday through Friday; contact Kayla Clark.

To contact Intermedix directly call toll-free 866-398-8999 or write to Intermedix:

P.O. Box 941608
Houston, TX 77094-8608

5. What happens when you call 911?

Your call routes to an answering point where trained emergency response personnel (dispatcher) will determine the type of emergency services needed. Always stay on the line.

6. When should you call 911?

When an immediate action is needed, call 911. Situations include:

• Anything life threatening
• Immediate threat of danger to property
• A crime in progress or about to occur
• A stranger in the neighborhood
• An ambulance is required
• If there is a fire

7. What about non-emergency calls?

In Denton, our non-emergency police department number is 940-349-8181. Our non-emergency fire department number is 940-349-8840. Non-emergency situations include calls for information and complaints.

8. Can I call 911 from any phone?

Yes, 911 can be called from any phone. When calling from a cellular phone, be sure to know your location or at least the closest cross streets. Immediately let the dispatcher know you are calling from a cell phone and give your phone number and location.

9. What do you do when you call 911?

• Stay calm
• Speak clearly
• Describe the emergency
• Give an exact location
• Answer all questions
• Stay on the line until you are instructed to hang up.
• It is important to listen and do as you are instructed.

10. What is considered a crosswalk?

A crosswalk, marked or unmarked, is any part of the roadway at an intersection within the connections of the lateral lines of the sidewalks.

11. Can I only walk on the sidewalk?

If a sidewalk is present and accessible, you must use it. If no sidewalk is present, you should walk on the left side of the roadway or on the shoulder going against traffic.

12. Are people on bicycles allowed to ride on the sidewalk?

In Denton, people on bicycles are allowed to ride on the sidewalk except in certain areas downtown. Riding on the sidewalk, while allowed in most of Denton, is not encouraged as it creates many conflict points with pedestrians.