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The Denton Fire/Rescue Department is under contract with Change Healthcare to provide patient care reporting and ambulance billing. The Department has one full-time employee dedicated to assisting patients with EMS billing inquiries and citizens may contact Change Healthcare at (855) 626-9660. The Department's paramedics document all emergency medical call information in a customized reporting system that meets all privacy requirements, including those under the Health Insurance Portability and Accountability Act (HIPAA). The collected information is processed for billing under rates set by City Ordinance.

EMS Billing Information
If possible, provide any insurance information to either the ambulance crew or to the hospital. The City and the contracted billing company work closely with the hospitals in order to obtain complete and accurate information. Patients receiving treatment from the Denton Fire/Rescue Department will receive a statement documenting the charges for services received, any claims filed towards insurance, payments received from insurance, and any remaining balance due.

EMS reports and records contain patient and medical information that is protected by the Health Insurance Portability and Accountability Act (HIPAA). EMS reports can be released to the patient who received treatment, the legal guardian of a patient, or a party holding a consent to release form signed by the patient. All parties must provide valid government-issued identification to ensure compliance with privacy laws. If records are being released with the consent of the patient, the patient's government-issued identification must also be presented along with the signed form. Other parties may request and receive reports through formal legal requests, subpoenas, proof of power of attorney, and proof of will executor. 

For more information about ambulance billing, call (940) 349-8854 or email dentonfire@cityofdenton.com. The Fire Administration office is located at 332 E. Hickory St., Denton, TX 76201. Operating hours are 8 a.m. to 5 p.m., Monday through Friday.

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332 E. Hickory St. Denton, TX 76201
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(940) 349-8840