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To protect the health and safety of the community and our employees, and help minimize the potential spread of COVID-19 (Coronavirus), City Manager Todd Hileman has announced operational changes out of an abundance of caution. Certain City of Denton facilities will be closed, Municipal Court in-person proceedings will be temporarily suspended, and all City-sponsored events and programming at all facilities are temporarily suspended. See the drop-downs below for more details.

Please check this page regularly for updates.

  • City Facility Closures
    The following City facilities are temporarily closed to the public until further notice:
    • City Hall (215 E. McKinney St.)
    • City Hall East, including Customer Service (601 E. Hickory St.)
    • Development Services Center (215 W. Hickory St.)
    • Service Center (901 Texas St.)
    • Linda McNatt Animal Care and Adoption Center, open by appointment only (3717 N. Elm St.)
    • All Library branches, except for book dropoff – see below (3020 N. Locust St., 502 Oakland St., 3228 Teasley Ln.)
    • All Parks and Recreation facilities, except Civic Center Pool showers and restrooms. 
    • Outdoor Recreation Facilities: playgrounds and restrooms are currently closed. Tennis courts, basketball courts, dog parks, the skate park, and the disc golf course are closed.
    • Dyno Dirt sales are currently suspended until further notice.
    • ​Facility and room rentals are suspended until further notice.
     

    These facilities are tentatively scheduled to reopen Monday, May 4. However, given the rapidly changing impacts of COVID-19, the City will continue to reassess the situation and make adjustments as necessary. A complete listing of facility closures, events, and programming suspensions is available and routinely updated at www.cityofdenton.com/coronavirus. Prior press releases and additional FAQs also can be found on the City website.

    Services will continue to be provided virtually or over the phone where possible. See more details below. Residents may still access online services at www.cityofdenton.com and submit service requests at www.engagedenton.com.

     

    Animal Services
    To schedule an appointment for adoptions or owner reclaims at the Linda McNatt Animal Care and Adoption Center, contact Animal Services at (940) 349-7594. View all adoptable pets at www.cityofdenton.com/animalservices.

    Animal Field Services will only be responding to animal-related emergency calls. If you have an animal-related emergency, call (940) 349-7594. Animal intakes due to owner surrendering will be declined. At this time, residents are asked to hold animals or utilize Animal Services’ partner agencies for placement.

     

    Customer Service and Municipal Court
    Utilities customers can pay online, by phone, by mail, and by drop box. To pay your bill or speak with a Customer Service representative, customers should call (940) 349-8700. Please visit www.cityofdenton.com/paymybill to pay online.

    As previously announced, Municipal Court in-person proceedings have been suspended until May 4or until further notice. For more information, forms, or payment options, please visit www.cityofdenton.com/court. You can also contact the court at DentonMunicipalCourt@cityofdenton.com.

     

    Development Services
    The Planning and Zoning Commission meeting scheduled for Wednesday, March 18, has been canceled. No additional Commission meetings are scheduled at this time. Until further notice, the Development Services Department will suspend accepting new development application submittals that require Planning and Zoning Commission review. The City will not accept new plat applications at this time. All other planning and development applications—including all building, construction, and health-related permits—may be submitted online only at www.dentondevelopmentservices.com. For any accepted applications that require consideration during a public meeting, final action will be withheld until a meeting can be scheduled. Development Services can be reached by phone at (940) 349-8541.

     

    Library
    Denton residents and library cardholders are still able to access the Library’s multitude of digital resources. For information on digital resources and how to access them, visit bit.ly/2Qg8WCx. Denton residents without a card can request a temporary eCard online at bit.ly/2WhyTFE. Those with an expired library card may also renew online at bit.ly/39R9ztT.

    If a patron has a physical item that they need to return to the Library, the book drops will still be accessible. Once items are returned, Library staff will sanitize them for future use. For patrons unable to return items, the Library’s fine-free policy will protect them from any potential penalties. For more information on how the Library will serve patrons, including curbside pickup instructions, visit www.dentonlibrary.com and follow the Library on social media.

     

    Parks and Recreation
    All programs, classes, leagues, trips, childcare, and lessons are canceled through Monday, May 4. City-hosted events are also canceled, including but not limited to, the Easter Egg Hunt and Egg’stravaganza, Breakfast with the Easter Bunny, Teen Twilight Egg Hunt, and Summer Job Fair. Staff will contact all customers relating to refunds and credits. For more information, please call (940) 349-7275 or email parksnrec@cityofdenton.com.

    MLK Jr. Recreation Center, Denia Recreation Center, North Lakes Recreation Center, Denton Senior Center, Denton Natatorium, Denton Civic Center, North Lakes Driving Range, and Goldfield Tennis Center are closed through Monday, May 4. The Civic Center Pool showers and restrooms are open to the public Monday through Saturday from 9 a.m. to 5 p.m., until further notice.

    All City playgrounds, park restrooms, tennis courts, basketball courts, the skate park, disc golf course, and dog parks are closed until further notice. Open space parks and trails remain open, and park users are urged to practice social distancing.


    Solid Waste & Recycling
    The City of Denton Landfill will continue to be open to customers during its normal business hours. For operating hours, visit www.cityofdenton.com/landfill.

    The City of Denton’s Home Chemical Collection Center and Reuse Store will be closed to drop-off customers beginning Wednesday, March 18. Home chemicals and appliances may still be collected by calling (940) 349-8700 to schedule a curbside collection. Please visit www.cityofdenton.com/hcc for a list of acceptable items and how to prepare them for collection.

  • Utility Billing

    The declaration in effect through April 30 has suspended utility shutoffs due to non-payment. Late fees will not be applied from 3/01/20 until the end of the disaster period. We encourage residents to continue to make full or partial payments when possible as any unpaid bills will continue to accumulate in the account, service will not be interrupted. Penalties and interest will be applied to unpaid balances.

    If you need to discuss your utility account call Customer Service at (940) 349-8700.

  • Municipal Court
    In-person Municipal Court proceedings have been suspended until May 4, or until further notice.
  • Program & Event Cancellations
    All City-sponsored events and programs are suspended until further notice.
     
    • Denton Public Library: All programs cancelled, except virtual programs-follow the library’s Facebook and Instagram for program details. Our online library is always available! Visit dentonlibrary.com and click “Online Library” in the menu to access the Library’s online learning tools and digital media.
    • Keep Denton Beautiful: All programs cancelled, including the Redbud Festival.
    • Parks and Recreation: All program, rentals, events, meetings, lessons, and activities are canceled, including the Easter Egg Hunt and Egg’stavaganza.
    • Recycling Public Outreach: All programs cancelled.
    • Sustainability/Clear Creek: All programs cancelled including Honey Run (majority of trails closed due to flooding).
    • All general auctions are also suspended until further notice.
     
    Large Local Non-City Events: Arts & Jazz Festival (cancelled), Cinco de Mayo (cancelled).

    Local event cancellations for non City-sponsored events can be found on the Discover Denton website: https://www.discoverdenton.com/travel-advisory-covid-19/.