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To minimize the potential spread of COVID-19 (Coronavirus), certain City of Denton buildings have reopened with facility modifications that promote the safety of our community members and staff. We ask that members of the public maintain a 6-foot separation from others when in City of Denton facilities. Additionally, visitors are required to wear a face covering to protect their health and that of those around them.

Please check this page regularly for updates. (Page updated April 22, 2021.)

CITY HALL - 215 E. McKinney St.
  • Customer Service - Utility Billing
    Utilities customers can speak with a Customer Service representative or pay their bill in-person at City Hall East (601 E. Hickory St.) during regular business hours. 
    When you need to visit Customer Service in person, you can now use QLess to see estimated wait times and sign up for a place in line before you leave the house! If you’re running late QLess also allows you to give yourself extra time without losing your place in line. Follow the steps below to get started, or download the mobile app from the Apple App Store and Google Play. Click here to learn more.

    Customers will continue to have the ability to pay their utility bill by phone, by mail, by drop box, and online at www.cityofdenton.com/paymybill. To speak with a Customer Service representative over the phone, customers should call (940) 349-8700.
  • Municipal Court

    COURT CLERKS / LOBBY: The Municipal Court lobby is currently open 8:00am-5:00pm Monday-Friday, excluding holidays. In an effort to maintain the health and safety of community members and staff, an electronic queuing system has been implemented. Please check-in on the iPad when you enter the building. You may then wait wherever you would like to adhere to social distancing (outside, car, etc.). You will receive a text message when it is your turn to speak to a Clerk, and the Clerk will provide you access to the lobby area.
    COURT HEARINGS: All non-jury Court hearings are being conducted virtually using the Zoom application. Instructions for attending Court virtually can be found here.  If you are unable to attend Court virtually, contact the Court prior to your Court appearance date for arrangements. 
    REMOTE OPTIONS: Click here to view case information, submit requests, or make a payment online. Email us at DentonMunicipalCourt@cityofdenton.com or call 940-349-8331 with any questions.

Animal Services

  • Adoption
    The Linda McNatt Animal Care & Adoption Center is open for walk-in visits for animal adoptions with a limited capacity of 10 people at a time.

    If you have questions, please contact Animal Services at (940) 349-7594. View all adoptable pets at www.cityofdenton.com/animalservices.
  • Stray Animals, Animal Emergencies, & Surrenders
    For assistance with stray animals and animal emergencies, residents may call (940) 349-7594 during business hours, Monday through Saturday from 10 a.m. to 5 p.m. For animal emergencies after hours, from 5 p.m. to 10 p.m., call the police non-emergency line at (940) 349-8181.

    To surrender a pet or stray animal, please schedule an appointment using the QLess system online or through the app available for download on iPhone and Android devices. Click here to learn more.

    Click here to make an appointment through QLess.

Denton Police Department

  • Police HQ Lobby
    The front lobby of the Denton Police Department will be closed until further notice. Fingerprinting services and solicitor permit processing are currently unavailable.
    Residents are urged to call (940) 349-8173 for all non-emergency situations where a report could be taken over the phone or submit a police report online at www.cityofdenton.com/policereport. To schedule an appointment for property pickup, please call 940-349-8181. In an emergency, call 911.

  • In-Person Services

    All library facilities are currently in Phase 2 reopening services, including contactless curbside hold pickup and appointments for library computer and internet use. Virtual services continue to be available for library patrons. See a list of services below.

    • Contactless curbside hold pickup is available Monday-Saturday
      New Curbside Hold Pickup Hours Starting March 15
      • Emily Fowler Central Library
        • Monday – Wednesday and Friday – Saturday, 10 a.m.-5 p.m.
        • Thursday, 10 a.m.-7 p.m.
      • North Branch
        • Monday and Wednesday – Saturday, 10 a.m.-5 p.m.
        • Tuesday, 10 a.m.-7 p.m.
      • South Branch
        • Monday – Tuesday and Thursday – Saturday, 10 a.m.-5 p.m.
        • Wednesday, 10 a.m.-7 p.m.
    • Appointments for library computer and internet use Monday through Saturday
    • 30-minute appointments to browse and check out materials through the self-check kiosks Monday through Saturday
    • Copy machine and fax service appointments Monday through Saturday
    • Interlibrary loan services
    • 3D printer requests and pick-up
    • Virtual Book-A-Librarian appointments for one-on-one assistance.
    • Virtual live and on-demand programming and activities. Check library social media and the Classes & Events page on the library website for programs and activities for all ages.

      Save The Date: All three Denton Public Library locations will be open for drop-in access and adapted services starting May 1, 2021. Services include 30-minute grab & go browsing and checkout, first come, first served computer access, limited small capacity in-person classes & events, and more. Additional details about reopening services and hours will be available on the Library's Facebook www.facebook.com/dentonpubliclibrary over the next few weeks.
  • Virtual Services
    Digital Resources
    Denton residents and library cardholders are still able to access the Library’s multitude of digital resources. For information on digital resources and how to access them, visit bit.ly/2Qg8WCx. Denton residents without a card can request a temporary eCard online at bit.ly/2WhyTFE. Those with an expired library card may also renew online at bit.ly/39R9ztT.

    Virtual Book-A-Librarian Appointments
    Patrons may also request a virtual appointment with a Library staff member for one-on-one assistance or instruction. Thirty-minute audio and video appointments via Microsoft Teams will be available. Using the Microsoft Teams service, residents and Library staff members can share their computer screens for tutorials and how-to help. To book an appointment, visit bit.ly/DPLBookaLibrarian.

    Virtual Programs on Social Media
    Check https://www.facebook.com/dentonpubliclibrary for virtual StoryTimes and book recommendations for adults.

Development Service Center- 401 N. Elm St.

  • Development Services
    Development Services is open for in-person services by appointment only. All development application types and permits are currently being accepted electronically. For additional information, call (940) 349-8360 or visit www.cityofdenton.com/development.

  • Facility Opening Schedule
    Opening Soon: Open Now:
    • MLK Jr. Recreation Center (Monday-Friday noon-7 p.m.)
    • North Lakes Recreation Center (Monday-Friday 6 a.m.-8 p.m., Saturday 7 a.m.-1 p.m.)
    • Denton Natatorium (Monday-Friday 10 a.m.-3 p.m., Saturday-Sunday 1-5 p.m.)
    • Parks including picnic tables, benches, water fountains, ponds, and restrooms
    • Trails
    • Playgrounds
    • Dog Parks
    • Sand VB Courts and Hockey Rinks
    • Pavilions (no rentals)
    • Skate Park
    • Tennis Courts
    • Disc Golf Course
    • North Lakes Driving Range
    • Basketball Courts
    • Ball Fields & Field Rentals
    • Contract Sports Instruction (except tennis and golf until further notice)
    • Contract Fitness Instruction
    • Civic Center Pool Hygiene Station
    • Free Dinner Food Program: Denia will remain closed to the public; however, the dinner food program will operate weekdays beginning Monday, Sept. 14 from 4 to 5:30 p.m. Meals will be distributed as “grab and go” meals as a drive-thru service. Walk-ups will also be served “grab and go” meals with social distancing protocols in place. This program is open to anyone under the age of 18.
    • Inclement Weather Shelter: MLK Jr. Recreation Center will operate as an inclement weather shelter from 8 a.m.-7 p.m. on weekdays, and 8 a.m.-5 p.m. on weekends when the temperature is expected to fall below 32 degrees, or the City has declared an emergency weather conditions such as snow, ice, hail, severe flooding, etc. per Inclement Weather Policy 500.07.
    Opening Date To Be Determined:
    • Sprayground
    • Denton Civic Center
  • Virtual Services
    Visit the Virtual Rec Center to explore, stay fit, learn, listen, play, and create from home: www.cityofdenton.com/virtualreccenter.
  • Landfill
    The City of Denton Landfill will continue to be open to customers during its normal business hours. Currently, only credit and debit cards are being accepted. For additional information, including operating hours, visit www.cityofdenton.com/landfill.
  • Home Chemical Collection Center
    The City of Denton’s Home Chemical Collection Center and Reuse Store will remain closed to drop-off customers. Home chemicals and appliances may still be collected by calling (940) 349- 8700 to schedule a curbside collection. Visit www.cityofdenton.com/hcc for a list of acceptable items and how to prepare them for collection.
Public Meetings
  • Virtual Meetings
    To reduce the spread of COVID-19, City Council meetings will have a remote format through a video-conferencing interface, and will use the temporary Rules of Procedure amendments that were adopted during the March 31 Council meeting. Until further notice, no in-person attendance at public meetings will be permitted. Meetings will be streamed online, broadcast on the Denton Television cable channels, and available on-demand.

    How to Comment on Agenda Items for Virtual Meetings

    To accommodate and receive input on agenda items, citizens will be able to participate in the following ways. (NOTE: Except for public hearings, citizens may only comment once per agenda item and cannot use both methods to comment on a single item. Public comments are not held for work session reports.):

    • Virtual White Card – Before a meeting, the agenda will be posted on the "Public Meetings" page and a link to the Virtual White Card, an online comment submission form, will be made available under the "Upcoming Virtual Meetings" heading on that page. Within this comment form, citizens may indicate support or opposition and submit a brief comment about a specific agenda item. Comments may be submitted up until the start of the meeting, at which time, the Virtual White Card form will be closed. Similar to when a citizen submits a white card to indicate their position on the item, these comment forms will be sent directly to City Council members and recorded by the City Secretary.  

      City Council Members review comments received in advance of the meeting and take that public input into consideration prior to voting on an agenda item. The Mayor will announce the number of Comment Cards submitted in support or opposition to an item during the public comment period. Comments will not be read during the meeting. The City Secretary will reflect the number of comments submitted in favor/opposition to an item, the registrant’s name, address, and (summary of) comments within the Minutes of the Meeting, as applicable.

    • By phone – Citizens wishing to speak over the phone during this Council meeting, may call (940) 349-7800 beginning 30 minutes prior to the meeting start time. Comments by phone will be accepted until the item is opened for discussion by the Council. When the call is initially received, a staff member will receive the caller’s information and either: 1) offer to call the citizen back when it is time for them to speak, or 2) record the caller’s information, support or opposition, and comment. If the caller chooses to record their support or opposition, rather than speaking during the meeting, the Mayor will announce the number of comments submitted in support or opposition to the item. If the caller wishes to receive a call back, the voice of each caller will be broadcast into the meeting during the public commenting time of their desired agenda item. Individuals will be able to comment once per agenda item, no matter the method.  
    • At regular meetings only, citizens can speak on any topic that is not on the agenda (Open Microphone). Alert the call taker if you wish to speak under the Open Microphone category. If you would like to give a public report, visit the “Speak at a Council Meeting” page.

    For more details on speaking at a virtual meeting, visit the "Speak at a Council Meeting" page.
  • Virtual Community Meetings
    To reduce the spread of COVID-19, community meetings will have a remote format through the video-conferencing interface Zoom. Until further notice, no in-person attendance at community meetings will be permitted.

    Examples of these community meetings are City planned construction projects neighborhood meetings, City Mobility Plan feedback sessions, Parks Master Plan meetings, etc. These community meetings do not have statutory requirements and are only informational sessions or to gather feedback from participants.

    Click here to learn more and see a list of upcoming meetings.