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To minimize the potential spread of COVID-19 (Coronavirus), certain City of Denton buildings have reopened with facility modifications that promote the safety of our community members and staff. We ask that members of the public maintain a 6-foot separation from others when in City of Denton facilities.  Additionally, while they are not required, we strongly recommend visitors also wear a face covering to protect their health and that of those around them.

Please check this page regularly for updates. (Page updated Nov. 18, 2020.)

CITY HALL - 215 E. McKinney St.
  • City Secretary's Office & City Manager's Office
    Beginning July 6, Denton City Hall will be open to the public by appointment only. This includes the City Secretary’s Office, City Manager’s Office, and Development Services.

  • Development Services
    Development Services recently relocated to City Hall (215 E. McKinney St.) and is open for in-person services by appointment only. All development application types are currently being accepted electronically. For additional information, call (940) 349-8541 or visit www.cityofdenton.com/development.
  • Customer Service - Utility Billing
    Utilities customers can speak with a Customer Service representative or pay their bill in-person at City Hall East (601 E. Hickory St.) during regular business hours. 
    When you need to visit Customer Service in person, you can now use QLess to see estimated wait times and sign up for a place in line before you leave the house! If you’re running late QLess also allows you to give yourself extra time without losing your place in line. Follow the steps below to get started, or download the mobile app from the Apple App Store and Google Play. Click here to learn more.

    Customers will continue to have the ability to pay their utility bill by phone, by mail, by drop box, and online at www.cityofdenton.com/paymybill. To speak with a Customer Service representative over the phone, customers should call (940) 349-8700.
  • Municipal Court

    COURT CLERKS / LOBBY: The Municipal Court lobby is currently open 8:00am-5:00pm Monday-Friday, excluding holidays. In an effort to maintain the health and safety of community members and staff, an electronic queuing system has been implemented. Please check-in on the iPad when you enter the building. You may then wait wherever you would like to adhere to social distancing (outside, car, etc.). You will receive a text message when it is your turn to speak to a Clerk, and the Clerk will provide you access to the lobby area.
    COURT HEARINGS: All non-jury Court hearings are being conducted virtually using the Zoom application. Instructions for attending Court virtually can be found here.  If you are unable to attend Court virtually, contact the Court prior to your Court appearance date for arrangements. Jury trials are not being conducted at this time, per the Office of Court Administration (OCA).
    REMOTE OPTIONS: To speak with a Court Clerk call (940) 349-8331 or email DentonMunicipalCourt@cityofdenton.com. Payments can be made online, by mail, or in our 24/7 accessible drop box. For additional information visit www.cityofdenton.com/court.

Animal Services

  • Adoption
    To adopt an animal from the Linda McNatt Animal Care & Adoption Center, customers can schedule an appointment 24 hours in advance by contacting Animal Services at (940) 349-7594. View all adoptable pets at www.cityofdenton.com/animalservices.

    The Animal Shelter will use the Q-Less program for patrons to schedule visits. Visitors who want to come and look at the available animals will use the Q-Less system to join the virtual line via their cell phone number. The program will text the customer when it is their turn. At this point, the Animal Shelter will allow ten family units to be inside the shelter at once. 

    To sign up online visit this link.  
    The Q-Less program is also an app that users can download on iPhone and Android phones. 
  • Stray Animals & Animal Emergencies
    For assistance with stray animals and animal emergencies, residents may call (940) 349-7594 during business hours, Monday through Saturday from 10 a.m. to 5 p.m. For animal emergencies after hours, from 5 p.m. to 10 p.m., call the police non-emergency line at (940) 349-8181.

Denton Police Department

  • Police HQ Lobby
    The front lobby of the Denton Police Department will be closed until further notice. Fingerprinting services and solicitor permit processing are currently unavailable.
    Residents are urged to call (940) 349-8173 for all non-emergency situations where a report could be taken over the phone or submit a police report online at www.cityofdenton.com/policereport. To schedule an appointment for property pickup, please call 940-349-8181. In an emergency, call 911.

  • In-Person Services
    In Person Services
    Walk-in access to all three library branches is suspended. All three branches of the Denton Public Library (Emily Fowler Central Library, North Branch, and South Branch) will offer drive-up window pickups (North Branch) and contactless curbside pickup (Fowler and South Branch) for held items with new temporary hours from Monday through Saturday, 10 a.m. to 5 p.m.
    All three branches also offer appointments for computer/internet use, printer/copier use, and virtual book-a-librarian assistance, phone and e-mail reference, reader’s advisory services, and account assistance. The Denton Public Library will also continue to offer virtual programming through social media, Zoom classes, and more. Winter and Spring Virtual Program Guides are being developed and will be available on the Library’s website soon. To learn more about available library services, visit www.library.cityofdenton.com.

    Curbside Pick-up
    Contactless curbside pick-up of hold materials is now available at all three branches
    • Monday-Saturday, 10 a.m.-5 p.m.
    • To use this service, place holds online using your library card login at www.dentonlibrary.com.
    Returning Items
    If a patron has a physical item that they need to return to the Library, the book drops will still be accessible. Once items are returned, Library staff will sanitize them for future use. For patrons unable to return items, the Library’s fine-free policy will protect them from any potential penalties.

    Computer & Internet Usage Appointments
    Access to limited number of library computers- up to two 1-hour sessions OR Access to limited laptop workstation tables with time limits. (Daily visits by customers using public computers or laptop stations should not exceed 2.5 hours.)
    A limited number of appointments are available on a first-call, first-served basis. Appointments may be scheduled by calling (940) 349-8752 and selecting Option 2.
    Copier Appointments
    Patrons may now make an appointment to use the copier at all three branches Monday through Friday. There are six available appointments a day. The copier takes both coins and dollars—with black and white copies costing 10 cents and color copies costing 25 cents. To make an appointment, call the library at (940) 349-8752.
  • Virtual Services
    Digital Resources
    Denton residents and library cardholders are still able to access the Library’s multitude of digital resources. For information on digital resources and how to access them, visit bit.ly/2Qg8WCx. Denton residents without a card can request a temporary eCard online at bit.ly/2WhyTFE. Those with an expired library card may also renew online at bit.ly/39R9ztT.

    Virtual Book-A-Librarian Appointments
    Patrons may also request a virtual appointment with a Library staff member for one-on-one assistance or instruction. Thirty-minute audio and video appointments via Microsoft Teams will be available. Using the Microsoft Teams service, residents and Library staff members can share their computer screens for tutorials and how-to help. To book an appointment, visit bit.ly/DPLBookaLibrarian.

    Virtual Programs on Social Media
    Check https://www.facebook.com/dentonpubliclibrary for virtual StoryTimes and book recommendations for adults.

  • Facility Opening Schedule
    Open Now:
    • MLK Jr. Recreation Center (Monday-Friday noon-7 p.m.)
    • North Lakes Recreation Center (Monday-Friday 6 a.m.-8 p.m., Saturday 7 a.m.-1 p.m.)
    • Denton Natatorium (Monday-Friday 10 a.m.-3 p.m., Saturday-Sunday 1-5 p.m.)
    • Parks including picnic tables, benches, water fountains, ponds, and restrooms
    • Trails
    • Playgrounds
    • Dog Parks
    • Sand VB Courts and Hockey Rinks
    • Pavilions (no rentals)
    • Skate Park
    • Tennis Courts
    • Disc Golf Course
    • North Lakes Driving Range
    • Basketball Courts
    • Ball Fields & Field Rentals
    • Contract Sports Instruction (except tennis and golf until further notice)
    • Contract Fitness Instruction
    • Civic Center Pool Hygiene Station
    • Free Dinner Food Program: Denia will remain closed to the public; however, the dinner food program will operate weekdays beginning Monday, Sept. 14 from 4 to 5:30 p.m. Meals will be distributed as “grab and go” meals as a drive-thru service. Walk-ups will also be served “grab and go” meals with social distancing protocols in place. This program is open to anyone under the age of 18.
    • Inclement Weather Shelter: MLK Jr. Recreation Center will operate as an inclement weather shelter from 8 a.m.-7 p.m. on weekdays, and 8 a.m.-5 p.m. on weekends when the temperature is expected to fall below 32 degrees, or the City has declared an emergency weather conditions such as snow, ice, hail, severe flooding, etc. per Inclement Weather Policy 500.07.

    Opening Date To Be Determined:
    • Pavilion and Park Rentals
    • Special Event Permits
    • Sprayground

    Opening in 2021:
    • Summer Camp
    • Water Works Park
    • Civic Center Pool
    • Denia Recreation Center
    • Denton Senior Center
    • Denton Civic Center
  • Virtual Services
    Visit the Virtual Rec Center to explore, stay fit, learn, listen, play, and create from home: www.cityofdenton.com/virtualreccenter.
  • Landfill
    The City of Denton Landfill will continue to be open to customers during its normal business hours. Currently, only credit and debit cards are being accepted. For additional information, including operating hours, visit www.cityofdenton.com/landfill.
  • Home Chemical Collection Center
    The City of Denton’s Home Chemical Collection Center and Reuse Store will remain closed to drop-off customers. Home chemicals and appliances may still be collected by calling (940) 349- 8700 to schedule a curbside collection. Visit www.cityofdenton.com/hcc for a list of acceptable items and how to prepare them for collection.
Public Meetings
  • Virtual Meetings
    To reduce the spread of COVID-19, City Council meetings will have a remote format through a video-conferencing interface, and will use the temporary Rules of Procedure amendments that were adopted during the March 31 Council meeting. Until further notice, no in-person attendance at public meetings will be permitted. Meetings will be streamed online, broadcast on the Denton Television cable channels, and available on-demand.

    How to Comment on Agenda Items for Virtual Meetings

    To accommodate and receive input on agenda items, citizens will be able to participate in the following ways. (NOTE: Except for public hearings, citizens may only comment once per agenda item and cannot use both methods to comment on a single item. Public comments are not held for work session reports.):

    • Virtual White Card – Before a meeting, the agenda will be posted on the "Public Meetings" page and a link to the Virtual White Card, an online comment submission form, will be made available under the "Upcoming Virtual Meetings" heading on that page. Within this comment form, citizens may indicate support or opposition and submit a brief comment about a specific agenda item. Comments may be submitted up until the start of the meeting, at which time, the Virtual White Card form will be closed. Similar to when a citizen submits a white card to indicate their position on the item, these comment forms will be sent directly to City Council members and recorded by the City Secretary.  

      City Council Members review comments received in advance of the meeting and take that public input into consideration prior to voting on an agenda item. The Mayor will announce the number of Comment Cards submitted in support or opposition to an item during the public comment period. Comments will not be read during the meeting. The City Secretary will reflect the number of comments submitted in favor/opposition to an item, the registrant’s name, address, and (summary of) comments within the Minutes of the Meeting, as applicable.

    • By phone – Citizens wishing to speak over the phone during this Council meeting, may call (940) 349-7800 beginning 30 minutes prior to the meeting start time. Comments by phone will be accepted until the item is opened for discussion by the Council. When the call is initially received, a staff member will receive the caller’s information and either: 1) offer to call the citizen back when it is time for them to speak, or 2) record the caller’s information, support or opposition, and comment. If the caller chooses to record their support or opposition, rather than speaking during the meeting, the Mayor will announce the number of comments submitted in support or opposition to the item. If the caller wishes to receive a call back, the voice of each caller will be broadcast into the meeting during the public commenting time of their desired agenda item. Individuals will be able to comment once per agenda item, no matter the method.  
    • At regular meetings only, citizens can speak on any topic that is not on the agenda (Open Microphone). Alert the call taker if you wish to speak under the Open Microphone category. If you would like to give a public report, visit the “Speak at a Council Meeting” page.

    For more details on speaking at a virtual meeting, visit the "Speak at a Council Meeting" page.
  • Virtual Community Meetings
    To reduce the spread of COVID-19, community meetings will have a remote format through the video-conferencing interface Zoom. Until further notice, no in-person attendance at community meetings will be permitted.

    Examples of these community meetings are City planned construction projects neighborhood meetings, City Mobility Plan feedback sessions, Parks Master Plan meetings, etc. These community meetings do not have statutory requirements and are only informational sessions or to gather feedback from participants.

    Click here to learn more and see a list of upcoming meetings.