Pay My Bill

*** Notice *** 

Late fees, interruption fees, and reconnection fees will be reinstated for most customers beginning July 12, 2021. Learn more. 

***

To request service or disconnection, call Customer Service at (940) 349-8700. The deaf and hearing impaired may contact the City by phone by calling the Texas Relay Service (TDD) at (800) 735-2989 and connecting to Customer Service at (940) 349-8700.

Hours of Operation: Monday-Friday, 8 a.m. to 5 p.m.

Pay Bill Online & Manage Your Account

Call (940) 349-7000 if you are reporting a utilities-related incident that requires immediate attention, such as a power outage, downed electrical poles or wires, a water main break, a clogged or overflowing sewer main, or a leaking water meter or hydrant.

COVID-19 Relief Resources

The City of Denton strongly encourages all utility customers with past due balances to contact Utility Customer Service at (940) 349-8700 to avoid a service interruption.

• Options for Customers with Past Due Balances Due to COVID-19

  Based on a resident’s needs, representatives can provide options to help them better manage outstanding balances. Some of these options include:

  • Setting up a payment plan to allow additional time to pay;
  • Enrolling in an alternative payment program, Pay-As-You-Go; or
  • Receiving an emergency referral for utility assistance to prevent interruption

  All customers at risk of service interruption will receive phone and mail notifications from the City. Any customer receiving these notifications should call the City of Denton at (940) 349-8700 as soon as possible.

• United Way COVID-19 Relief & Recovery Fund
  If you are having trouble paying your bills or are in danger of eviction or foreclosure due to income loss as a result of COVID-19, you may be eligible for rental, utility or mortgage assistance through the United Way of Denton County COVID-19 Relief & Recovery Fund. Visit www.UnitedWayDenton.org/COVIDrelief​ to learn more.

Account Services

• How to Connect, Transfer, or Disconnect Services
  1. Connect over the phone by calling (940) 349-8700
  2. Connect in person by visiting customer service at: 601 E. Hickory St., Ste F. (Corner of Hickory St. and Railroad Ave.)
  3. You can also manage your account, tranfer, or disconnect accounts through the online bill pay portal.

  
  Hours of operation: Monday – Friday, 8 a.m. – 5 p.m.
  
  When you connect, you will need to select a "Standard" or "Pay As You Go" account.
• Standard Account
  A traditional option billed with a monthly due date. To sign up, you will need:

  • Complete address you wish to connect services.
  • Required Identification (List of Acceptable IDs)
  • Possible Deposit - We run a soft credit check to determine deposit requirements. Our maximum deposit is 2 months average billing for the service address where you are connecting services. See Section 26-3 Service Deposits and Alternatives: Utility Ordinances
  • A lease or proof of purchase may be required at the time of connection.
  • Any outstanding debts with the City of Denton must be paid prior to connecting services.
  • Click here for a guide on how to register for usage monitoring.
• Pay As You Go Account – No Deposit, No Fees
  A prepaid utility option that puts you in control of when you pay your utility bill. To sign up, you will need:

  • Complete address you wish to connect services.
  • Required Identification (List of Acceptable IDs)
  • A lease or proof of purchase may be required at the time of connection.
  • Partial payment of any outstanding debts owed to the City of Denton.
  • An initial utility payment of at least $50.

  
  
• Credit & Collection Policies
  Collection Ordinances:

  •  Utility Ordinances

  Late Fees: 
  When do I get a late fee? 

  • A Late Payment Charge in the amount of $20.00 will be assessed on past due balances on the fifth working day following the due date. 

  How much is the late fee?

  • $20.00 + 1% Overdue Interest Fee
  • See Section 26-6 Other Fees within Utility Ordinances

  Disconnection:
  How long before I am disconnected for non-payment?

  • Approximately 21 days after the due date of your bill. An account will be closed 7 days after disconnection if services have not been restored.

  Deposit Ordinances:

  • See Section 26-3 to 26-5 within Utility Ordinances

Payment Options

• Pay Online
  It's the fastest way to pay! No registration or PIN required. Pay your bill online.
  
  Electronic check (eCheck), credit cards (Visa, MasterCard, Discover), and ATM/debit cards are accepted. A non-sufficient funds (NSF) charge of $27 will be assessed if payment is rejected. Please allow one business day for processing.
• Pay As You Go - No Deposits, No Fees
  Pay As You Go with MyUsage puts you in control of your utility bill. You don't have to wait for a monthly bill to make a payment. Instead, you have the ability to pay as much as you want, when you want, and how you want. As long as your balance does not fall below zero, you will not be disconnected. The MyUsage website and app is a tool that lets you track your utility usage and shows how much money you have left on your prepaid account. When the account gets low, you'll get a notification to add more money. This frees you from late fees, deposits, and reconnect fees.

  • When you need to add money to your account, you can make a payment in any of these ways:
    • Online at www.MyUsage.com.
    • With a Customer Service representative from 8 a.m. to 5 p.m., Monday through Friday by phone at (940) 349-8700 or in person at 601 E. Hickory St., Ste F.
    • At the kiosk outside the building at 601 E. Hickory St., Ste F, 24 hours a day, 7 days a week.
    • You can also use any MoneyGram location to transfer funds to your account.

  Contact Customer Service at (940) 349-8700 to sign up. Once you sign up, to manage your account and track your usage, download the MyUsage app from the Apple App Store or Google Play and register to create an account, visit www.MyUsage.com, or call MyUsage at (855) 274-1340.
  
  
• Budget Billing
  Monthly utility bills can vary significantly throughout the year. Budget Billing allows eligible residential customers to pay the same amount each month, regardless of the weather, based on projected usage. Call (940) 349-8700 for more information or to sign up.
• Mail Your Payment

  Mail personal checks, cashier’s checks, or money orders to: 
  City of Denton, P.O. Box 660150, Dallas, TX 75266-0150.
  
  Remember to detach your payment stub from your bill and include it with your payment. Please allow seven to 10 days for processing. A non-sufficient funds charge of $27 will be assessed if payment is rejected.

• Pay by Phone
  To pay your bill by phone, call Customer Service at (940) 349-8700. The deaf and hearing impaired may contact Customer Service by calling the Texas Relay Service (TDD) at (800) 735-2989 and connecting to your main line at (940) 349-8700.
  
  Electronic checks (eCheck), credit cards (Visa, MasterCard, Discover), and ATM/debit cards are accepted. Please be prepared to provide the following information:

  • Utilities account number
  • Credit card or ATM/debit card number, expiration date, and billing zip code; or bank name, bank routing number, and bank account number
• Drop Box
  There are two drop box payment locations at City Hall East, 601 E. Hickory St.  
   
  A drive-up drop box is located in the parking lot at the corner of Hickory Street and Railroad Avenue, west of City Hall East. Payments put in this drop box before 8 a.m., Monday-Friday, will be processed the same business day. Payments received after 8 a.m. or weekends will be processed the next business day.
   
  A walk-up drop box is located next to the main Customer Service entrance at City Hall East, Suite F. Payments put in this drop box are processed the same business day until close of business at 5 p.m., Monday-Friday.
   
  Personal checks, money orders, or cashier’s checks are accepted. Please do not put cash in the drop boxes.
• Walk In
  Customer Service is open Monday-Friday from 8 a.m. to 5 p.m. To make a payment in person, visit Customer Service at 601 E. Hickory St., Suite F.
  
  Personal checks, money orders, cashier's checks, cash, credit cards (Visa, MasterCard, Discover), and ATM/debit cards are accepted. Payments will post the same day.
• Kiosk
  The payment kiosk, located in the Customer Service entrance at 601 E Hickory St., is available 24 hours a day, seven days a week.
  
  Cash, check, credit cards (Visa, MasterCard, Discover), and ATM/debit cards are accepted.
• Remote Locations

  Click here to search for a list of Fidelity Express locations that can accept City of Denton utility bill payments. Please see payment locations for processing time and accepted forms of payment. A pay center fee applies to each transaction.
  
  Payments can also be made at MoneyGram, and Western Union locations.

Frequently Asked Questions

• How do I read my bill?
  Please view the “How to Read Your Bill” guide located in Help and Tutorials.
• How can you save money on your bill
  Click here to view water and energy savings tips.
• What are my rates?
  Please view Utilities Rate Brochure for rate information
• When do I get a late fee and how much is it?
  See "Credit and Collections Policies" under "Account Services" above.
• How long before I am disconnected for non-payment?
  See "Credit and Collections Policies" under "Account Services" above.
• I repaired a water leak, can I get an adjustment on my bill?
  • To see if your leak qualifies, please review our policy here: Water and Sewer Adjustment Ordinance
  • If your leak qualifies, please complete a Water Leak Adjustment Form. Click here to submit the form online, click here for a printable version.
• How is my waste water calculated?
  • There is a facility fee and a volume charge. The volume charge is based on 100 percent of average monthly water billed from December-February of the previous year. (18,000 gallon wastewater volume cap)
  • Click this link to visit our current Utility Rate Brochure for more detailed information:
• When will I get my deposit back?
  • Deposits for residential utility services are refunded after one year of good payment history.
  • See Section 26-5 Refund of Deposits: Utility Ordinances for more details.
  • For a no-deposit option, or to get your deposit back immediately, you can switch to the Pay As You Go plan with MyUsage. Call customer service at (940) 349-8700 to sign up.
• Will I ever need to pay an additional deposit?
  • You may be required to pay an additional deposit if your service is interrupted for nonpayment, or your City of Denton credit score drops to a "D" or an "E". 
  • See Section 26-4 Additional Deposits within Utility Ordinances
  • For a no-deposit option, or to get your deposit back immediately, you can switch to the Pay As You Go plan with MyUsage. Call customer service at (940) 349-8700 to sign up.
• Who can I contact for utility assistance?
  View "Utility Assistance Information" located in the Help and Tutorials folder.
• How will I be contacted if I forget to pay my bill?
  All customers receive a friendly reminder call if no payment is recieved by the bill due date and three (3) days before the assessment of a late fee. If no payment is received after the reminder call, the new bill is sent with a clearly marked notice that service may be interrupted if the bill is not paid. If a service interruption is scheduled, residents will receive a second courtesy call three (3) days prior to interruption.
   
  Reminder calls are placed to the primary phone number on the account so it is important that any changes in contact number are reported and the account is updated. To update your information or if you have concerns about your ability to pay your bill, please contact us at (940) 349-8700. We look forward to helping you.