***IMPORTANT NOTICES***
NOTE: This notice is intended for customers who use the online payment portal for recurring payments.
In early November, the City of Denton notified online bill pay customers that it had updated its merchant services provider. As previously communicated, payment information for recurring online payments could not be carried over to the new merchant system. As a result, customers who store credit card or banking information for online payments were required to re-enter payment information in the online bill payment system.
We want to remind you that all customers who store credit card or banking information for online payments must re-enter payment information as soon as possible if you have not already.
Unless recurring payment information is re-entered into the payment system, previously scheduled recurring payments will not process and could result in a past due balance and possible service interruptions. Click here to learn more.
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Click here to register for online bill pay.
To request service or disconnection, call Customer Service at (940) 349-8700. The deaf and hearing impaired may contact the City by phone by calling the Texas Relay Service (TDD) at (800) 735-2989 and connecting to Customer Service at (940) 349-8700.
Hours of Operation: Monday-Friday, 8 a.m. to 5 p.m.
Call (940) 349-7000 if you are reporting a utilities-related incident that requires immediate attention, such as a power outage, downed electrical poles or wires, a water main break, a clogged or overflowing sewer main, or a leaking water meter or hydrant.
Utility Customers Are Encouraged to Avoid Service Interruptions
The City of Denton strongly encourages all utility customers with outstanding balances to contact Utility Customer Service at (940) 349-8700 to avoid a service interruption.
When contacting the City, residents will:
- Receive a hold on any service interruptions for two weeks;
- Have the option to set up a payment plan to pay an outstanding balance;
- Receive a referral to organizations who provide utility assistance resources; and
- Enroll in an alternative payment program, Pay-As-You-Go.
All customers at risk of service interruption will receive phone and mail notifications from the City. Any customer receiving these notifications should call the City of Denton at (940) 349-8700 as soon as possible.
United Way COVID-19 Relief & Recovery Fund
If you are having trouble paying your bills or are in danger of eviction or foreclosure due to income loss as a result of COVID-19, you may be eligible for rental, utility or mortgage assistance through the United Way of Denton County COVID-19 Relief & Recovery Fund. Visit www.UnitedWayDenton.org/COVIDrelief​ to learn more.
How to Connect Services
Options to connect
- Connect over the phone by calling (940) 349-8700
- Connect in person by visiting customer service at: 601 E. Hickory St., Ste F. (Corner of Hickory St. and Railroad Ave.)
Hours of operation: Monday – Friday, 8 a.m. – 5 p.m.
Standard Account
A traditional option billed with a monthly due date. To sign up, you will need:
- Complete address you wish to connect services.
- Required Identification (List of Acceptable IDs)
- Possible Deposit
- How do we determine deposits? We run a soft credit check to determine deposit requirements. Our maximum deposit is 2 months average billing for the service address you are connecting services at.
- A lease or proof of purchase may be required at the time of connection.
- Any outstanding debts with the City of Denton must be paid prior to connecting services.
- Click here for a guide on how to register for usage monitoring.
Pay As You Go Account – No Deposit, No Fees
A prepaid utility option that puts you in control of when you pay your utility bill. To sign up, you will need:
- Complete address you wish to connect services.
- Required Identification (List of Acceptable IDs)
- A lease or proof of purchase may be required at the time of connection.
- Partial payment of any outstanding debts owed to the City of Denton.
- An initial utility payment of at least $50.
Payment Options
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Pay Online
It's the fastest way to pay! No registration or PIN required.
Pay your bill online.
Electronic check (eCheck), credit cards (Visa, MasterCard, Discover), and ATM/debit cards are accepted. A non-sufficient funds (NSF) charge of $27 will be assessed if payment is rejected. Please allow one business day for processing.
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Pay As You Go - No Deposits, No Fees
Pay As You Go with MyUsage puts you in control of your utility bill. You don't have to wait for a monthly bill to make a payment. Instead, you have the ability to pay as much as you want, when you want, and how you want. As long as your balance does not fall below zero, you will not be disconnected. The MyUsage website and app is a tool that lets you track your utility usage and shows how much money you have left on your prepaid account. When the account gets low, you'll get a notification to add more money. This frees you from late fees, deposits, and reconnect fees.
- When you need to add money to your account, you can make a payment in any of these ways:
- Online at www.MyUsage.com.
- With a Customer Service representative from 8 a.m. to 5 p.m., Monday through Friday by phone at (940) 349-8700 or in person at 601 E. Hickory St., Ste F.
- At the kiosk outside the building at 601 E. Hickory St., Ste F, 24 hours a day, 7 days a week.
- You can also use any MoneyGram location to transfer funds to your account.
Contact Customer Service at
(940) 349-8700 to sign up. Once you sign up, to manage your account and track your usage, download the MyUsage app from the Apple App Store or Google Play and register to create an account, visit
www.MyUsage.com, or call MyUsage at
(855) 274-1340.
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Budget Billing
Monthly utility bills can vary significantly throughout the year. Budget Billing allows eligible residential customers to pay the same amount each month, regardless of the weather, based on projected usage. Call
(940) 349-8700 for more information or to sign up.
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Mail Your Payment
Mail personal checks, cashier’s checks, or money orders to:
City of Denton, P.O. Box 660150, Dallas, TX 75266-0150.
Remember to detach your payment stub from your bill and include it with your payment. Please allow seven to 10 days for processing. A non-sufficient funds charge of $27 will be assessed if payment is rejected.
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Pay by Phone
To pay your bill by phone,
call Customer Service at (940) 349-8700. The deaf and hearing impaired may contact Customer Service by calling the Texas Relay Service (TDD) at
(800) 735-2989 and connecting to your main line at
(940) 349-8700.
Electronic checks (eCheck), credit cards (Visa, MasterCard, Discover), and ATM/debit cards are accepted. Please be prepared to provide the following information:
- Utilities account number
- Credit card or ATM/debit card number, expiration date, and billing zip code; or bank name, bank routing number, and bank account number
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Drop Box
There are two drop box payment locations at City Hall East,
601 E. Hickory St.
A drive-up drop box is located in the parking lot at the corner of Hickory Street and Railroad Avenue, west of City Hall East. Payments put in this drop box before 8 a.m., Monday-Friday, will be processed the same business day. Payments received after 8 a.m. or weekends will be processed the next business day.
A walk-up drop box is located next to the main Customer Service entrance at City Hall East, Suite F. Payments put in this drop box are processed the same business day until close of business at 5 p.m., Monday-Friday.
Personal checks, money orders, or cashier’s checks are accepted. Please do not put cash in the drop boxes.
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Walk In
Customer Service is open Monday-Friday from 8 a.m. to 5 p.m. To make a payment in person, visit
Customer Service at 601 E. Hickory St., Suite F.
Personal checks, money orders, cashier's checks, cash, credit cards (Visa, MasterCard, Discover), and ATM/debit cards are accepted. Payments will post the same day.
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Kiosk
The payment kiosk, located in the
Customer Service entrance at 601 E Hickory St., is available 24 hours a day, seven days a week.
Cash, check, credit cards (Visa, MasterCard, Discover), and ATM/debit cards are accepted.
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Remote Locations
Pay your City of Denton utility bill at a number of convenient remote locations. Please see payment locations for processing time and accepted forms of payment. A pay center fee applies to each transaction.
Albertsons
2321 W. University Dr., Denton, TX 76201
(940) 383-2391
4351 FM 2181, Denton, TX 76210
(940) 321-4540
Cliff's Check Cashing Store
718 Fort Worth Dr., Denton, TX 76201
(972) 466-2332
214 W. University Dr., Denton, TX 76201
(972) 466-2332
2302 S. Hwy. 121, Suite 104, Lewisville, TX 75067
(972) 315-2625
1288 W. Main St., Suite 239, Lewisville, TX 75067
(972) 436-1125
CVS
116 W. University Dr., Denton, TX 76201
(940) 387-9549
Edgar Shell
5375 S. Hwy. 377, Aubrey, TX 76227
(972) 939-1841
El Pariente
2532 Louise St., Denton, TX 76201
(940) 380-1208
Terry's Supermarket
1019 Fox Ave., Lewisville, TX 75067
(214) 222-4426
Walmart Supercenter
1515 S. Loop 288, Denton, TX 76208
(940) 484-1717
2750 W. University Dr., Denton, TX 76201
(940) 735-3119
1035 Hickory Creek Blvd., Lake Dallas, TX 75065
(940) 321-5363
Zoom Zoom
500 S. Locust St., Denton, TX 76201
(940) 387-2147
Payments can also be made at various Fidelity Express, MoneyGram, and Western Union locations.
Credit & Collection Policies
Collection Ordinances:
Collection Timelines:
Late Fees:
- When do I get a late fee?
- A Late Payment Charge in the amount of $20.00 will be assessed on past due balances on the fifth working day following the due date. Please see Active Collection Timeline.
- How much is the late fee?
Disconnection:
- How long before I am disconnected for non-payment?
Deposit Ordinances:
Scoring to determine internal credit rating:
Credit Event Points:
Frequently Asked Questions
VIEW ALL FAQs