Pay My Bill

For your convenience, we provide a variety of utility bill payment options, as well as online account management. If you have questions about City of Denton utilities and service, Customer Service is available by phone or in person.

To request service or disconnection, call Customer Service at (940) 349-8700. The deaf and hearing impaired may contact the City by phone by calling the Texas Relay Service (TDD) at (800) 735-2989 and connecting to Customer Service at (940) 349-8700.

Hours of Operation: Monday-Friday, 8 a.m. to 5 p.m.

Call (940) 349-7000 if you are reporting a utilities-related incident that requires immediate attention, such as a power outage, downed electrical poles or wires, a water main break, a clogged or overflowing sewer main, or a leaking water meter or hydrant.

How to Connect Services

1. Connect over the phone by calling (940) 349-8700
2. Connect in person by visiting customer service at: 601 E. Hickory St., Ste F. (Corner of Hickory St. and Railroad Ave.)

• Complete address you wish to connect services.
• Required Identification (List of Acceptable IDs)
• Possible Deposit
  • How do we determine deposits? We run a soft credit check to determine deposit requirements. Our maximum deposit is 2 months average billing for the service address you are connecting services at.
    • See Section 26-3 Service Deposits and Alternatives: Utility Ordinances
• A lease or proof of purchase may be required at the time of connection.
• Any outstanding debts with the City of Denton must be paid prior to connecting services.

• Complete address you wish to connect services.
• Required Identification (List of Acceptable IDs)
• A lease or proof of purchase may be required at the time of connection.
• Partial payment of any outstanding debts owed to the City of Denton.
• An initial utility payment of at least $50.

Payment Options

• Pay Online
  It's the fastest way to pay! No registration or PIN required. Pay your bill online.
  
  Electronic check (eCheck), credit cards (Visa, MasterCard, Discover), and ATM/debit cards are accepted. A non-sufficient funds (NSF) charge of $27 will be assessed if payment is rejected. Please allow one business day for processing.
• Pay As You Go - No Deposits, No Fees
  Pay As You Go with MyUsage puts you in control of your utility bill. You don't have to wait for a monthly bill to make a payment. Instead, you have the ability to pay as much as you want, when you want, and how you want. As long as your balance does not fall below zero, you will not be disconnected. The MyUsage website and app is a tool that lets you track your utility usage and shows how much money you have left on your prepaid account. When the account gets low, you'll get a notification to add more money. This frees you from late fees, deposits, and reconnect fees.

  • When you need to add money to your account, you can make a payment in any of these ways:
    • Online at www.MyUsage.com.
    • With a Customer Service representative from 8 a.m. to 5 p.m., Monday through Friday by phone at (940) 349-8700 or in person at 601 E. Hickory St., Ste F.
    • At the kiosk outside the building at 601 E. Hickory St., Ste F, 24 hours a day, 7 days a week.
    • You can also use any MoneyGram location to transfer funds to your account.

  Contact Customer Service at (940) 349-8700 to sign up. Once you sign up, to manage your account and track your usage, download the MyUsage app from the Apple App Store or Google Play and register to create an account, visit www.MyUsage.com, or call MyUsage at (855) 274-1340.
  
  
• Budget Billing
  Monthly utility bills can vary significantly throughout the year. Budget Billing allows eligible residential customers to pay the same amount each month, regardless of the weather, based on projected usage. Call (940) 349-8700 for more information or to sign up.
• Mail Your Payment

  Mail personal checks, cashier’s checks, or money orders to: 
  City of Denton, P.O. Box 660150, Dallas, TX 75266-0150.
  
  Remember to detach your payment stub from your bill and include it with your payment. Please allow seven to 10 days for processing. A non-sufficient funds charge of $27 will be assessed if payment is rejected.

• Pay by Phone
  To pay your bill by phone, call Customer Service at (940) 349-8700. The deaf and hearing impaired may contact Customer Service by calling the Texas Relay Service (TDD) at (800) 735-2989 and connecting to your main line at (940) 349-8700.
  
  Electronic checks (eCheck), credit cards (Visa, MasterCard, Discover), and ATM/debit cards are accepted. Please be prepared to provide the following information:

  • Utilities account number
  • Credit card or ATM/debit card number, expiration date, and billing zip code; or bank name, bank routing number, and bank account number
• Drop Box
  There are two drop box payment locations at City Hall East, 601 E. Hickory St.  
   
  A drive-up drop box is located in the parking lot at the corner of Hickory Street and Railroad Avenue, west of City Hall East. Payments put in this drop box before 8 a.m., Monday-Friday, will be processed the same business day. Payments received after 8 a.m. or weekends will be processed the next business day.
   
  A walk-up drop box is located next to the main Customer Service entrance at City Hall East, Suite F. Payments put in this drop box are processed the same business day until close of business at 5 p.m., Monday-Friday.
   
  Personal checks, money orders, or cashier’s checks are accepted. Please do not put cash in the drop boxes.
• Walk In
  Customer Service is open Monday-Friday from 8 a.m. to 5 p.m. To make a payment in person, visit Customer Service at 601 E. Hickory St., Suite F.
  
  Personal checks, money orders, cashier's checks, cash, credit cards (Visa, MasterCard, Discover), and ATM/debit cards are accepted. Payments will post the same day.
• Kiosk
  The payment kiosk, located in the Customer Service entrance at 601 E Hickory St., is available 24 hours a day, seven days a week.
  
  Cash, check, credit cards (Visa, MasterCard, Discover), and ATM/debit cards are accepted.
• Fidelity Express Locations

  Pay your City of Denton utility bill at a number of convenient remote locations. Please see payment locations for processing time and accepted forms of payment. A pay center fee applies to each transaction.
  
  Albertsons
  2321 W. University Dr., Denton, TX 76201
  (940) 383-2391
  
  4351 FM 2181, Denton, TX 76210
  (940) 321-4540
  
  Cliff's Check Cashing Store
  718 Fort Worth Dr., Denton, TX 76201
  (972) 466-2332
  
  214 W. University Dr., Denton, TX 76201
  (972) 466-2332
  
  2302 S. Hwy. 121, Suite 104, Lewisville, TX 75067
  (972) 315-2625
  
  1288 W. Main St., Suite 239, Lewisville, TX 75067
  (972) 436-1125
  
  Corner Stop
  3286 N. Elm St., Denton, TX 76205
  (940) 383-0249
  
  CVS
  3200 Teasley Ln., Denton, TX 76210
  (940) 382-1810
  
  116 W. University Dr., Denton, TX 76201
  (940) 387-9549
  
  Edgar Shell
  5375 S. Hwy. 377, Aubrey, TX 76227
  (972) 939-1841
  
  El Pariente
  2532 Louise St., Denton, TX 76201
  (940) 380-1208
  
  Insurance Services Agency
  1111 Teasley Ln., Denton, TX 76205
  (817) 360-4714
  
  Kenos Express
  718 Hercules Ln., Denton, TX 76209
  (972) 939-1841
  
  Kroger
  1592 S. Loop 288, Denton, TX 76208
  (940) 566-6075
  
  5021 Teasley Ln., Denton, TX 76210
  (940) 380-4100
  
  500 W. University Dr., Denton, TX 76201
  (940) 566-6791
  
  1305 S. Hwy. 121, Lewisville, TX
  (972) 436-1006
  
  Terry's Supermarket
  1019 Fox Ave., Lewisville, TX 75067
  (214) 222-4426
  
  Walmart Supercenter
  1515 S. Loop 288, Denton, TX 76208
  (940) 484-1717
  
  2750 W. University Dr., Denton, TX 76201
  (940) 735-3119
  
  1035 Hickory Creek Blvd., Lake Dallas, TX 75065
  (940) 321-5363
  
  Zoom Zoom
  500 S. Locust St., Denton, TX 76201
  (940) 387-2147

Credit & Collection Policies

•  Utility Ordinances

• Collections Timeline Active
  • Note that an account will be closed 7 days after disconnection if services have not been restored.
• Collections Timeline Inactive

• When do I get a late fee? 
  • A Late Payment Charge in the amount of $20.00 will be assessed on past due balances on the fifth working day following the due date. Please see Active Collection Timeline. 
• How much is the late fee?
  • $20.00 + 1% Overdue Interest Fee
  • See Section 26-6 Other Fees within Utility Ordinances

• How long before I am disconnected for non-payment?
  • 21 Days after the due date of your bill. Please see the Active Collection Timeline 

• See Section 26-3 to 26-5 within Utility Ordinances

Scoring to determine internal credit rating:


Credit Event Points:

Frequently Asked Questions

• How do I read my bill?
  Please view the our helpful guide “How to Read Your Bill.”
• How can you save money on your bill
  Summer Energy Saving Tips
  Winter Energy Saving Tips
• What are my rates?
  Please view Utilities Rate Brochure for rate information
• When do I get a late fee and how much is it?
  • Please see our Disconnection section under Credit & Collection Policies
  • Click here to see our Active Collections Timeline
• How long before I am disconnected for non-payment?
  Please see our Disconnection section under Credit & Collection Policies
  Click here to see our Active Collections Timeline
• I repaired a water leak, can I get an adjustment on my bill?
  • To see if your leak qualifies, please review our policy here: Water and Sewer Adjustment Ordinance
  • If your leak qualifies, please complete a request for us to review for adjustment to your bill: Water Leak Adjustment Form
• How is my waste water calculated?
  • There is a facility fee and a volume charge. The volume charge is based on 100 percent of average monthly water billed from December-February of the previous year. (18,000 gallon wastewater volume cap)
  • Click this link to visit our current Utility Rate Brochure for more detailed information:
• When will I get my deposit back?
  • Deposits for residential utility services are refunded after one year of good payment history.
  • See Section 26-5 Refund of Deposits: Utility Ordinances for more details.
  • For a no-deposit option, or to get your deposit back immediately, you can switch to the Pay As You Go plan with MyUsage. Call customer service at (940) 349-8700 to sign up.
• Will I ever need to pay an additional deposit?
  • You may be required to pay an additional deposit if your service is interrupted for nonpayment, or your City of Denton credit score drops to a "D" or an "E". 
  • See Section 26-4 Additional Deposits within Utility Ordinances
  • For a no-deposit option, or to get your deposit back immediately, you can switch to the Pay As You Go plan with MyUsage. Call customer service at (940) 349-8700 to sign up.
• Who can I contact for utility assistance?
  Please see Utility Assistance Organizations for a list of organizations that can help with payment assistance.