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FAQ

    Animal Services

  • Does the City of Denton have a leash law?
    Yes, it can be found under Section 6-8 of the Code of Ordinances. An owner, harborer, or person in possession of any animal to permit it to run at large in the city or trespass on the property of another. It is also unlawful to leave an animal unattended while restrained by a leash in any public place.
  • Animal Services

  • Do I have to pick up my dog’s poop when I walk them?
    Yes, you must remove an dispose of any deposits your dog makes while out. Sec. 6-10
  • Animal Services

  • What can I do about my neighbor’s dog that barks and howls all the time?
    Please call the City of Denton Animal Services at (940) 349-7594to report this type behavior as dog owners have a legal responsibility to their neighbors to restrain their animals from this behavior if it interferes with reasonable use and enjoyment of adjacent property by its occupants. Sec. 6-9
  • Animal Services

  • Do I have to vaccinate my pet?
    Yes, any cat, dog, or ferret 4 months or more in age must be vaccinated against rabies. Sec. 6-13
  • Animal Services

  • Do I have to register my pet?
    Yes, Any cat, dog, or ferret 4 months or more in age must be registered with Animal Services. Sec. 6-14
  • Animal Services

  • What is the cost to adopt an animal?
    The cost for adopting a dog or cat from the Linda McNatt Animal Care and Adoption Facility is normally $60. There are some situations in which this fee may be reduced, due to special circumstances involving that animal. The fee includes: Spay/Neuter, pre-surgery testing, species specific vaccinations, rabies vaccinations, and micro-chip registration. For Denton residents adopting, the registration fee is waived. Sec. 6-18
  • Animal Services

  • Can I keep chickens on my property?
    Yes, No more than 8 hens may be kept on any single parcel of property in a residential neighborhood. Any structure used to contain the chickens must be a minimum of 50 feet from any residence, business or commercial establishment or office, school, hospital or nursing home. No rooster shall be kept within 150 feet of the same locations listed. Yards, pens, coops, sheds, or other enclosures must be maintained to not give off any offensive odors or attract other insects or animals that endanger public health, safety or welfare, or to create a public nuisance. Sec. 6-26
  • Auctions

  • How do I place a bid on a vehicle that you have on auction?
    Go to the Rene Bates Auctioneers website at www.renebates.com and follow the directions as provided. You must register with Rene Bates Auctioneers in order to place a bid.
  • Auctions

  • Where do I go to pick up the items I purchased on the Rene Bates Auctioneers website?
    On the item, as shown on the Rene Bates Auctioneers website, it states the location within the City of Denton. Locations A, B, & C have directions and maps located on the City of Denton website (above).
  • Auctions

  • What if I can’t pick up my item within the allotted time frame?
    Please contact Kelly.smith@cityofdenton.com or call (940) 349-7143 to make arrangements.
  • Auctions

  • Can I send someone else to pick up my auction items?
    Yes, please contact the Purchasing Office prior to sending someone else.
  • Auctions

  • Is there someone or equipment that I can use to help me load my items?
    No, you are responsible for loading your items.
  • Bike | Walk Denton

  • Where can I park my bike downtown?
    Here is a map of current bike rack locations in the downtown area.
     
  • Bike | Walk Denton

  • What about parking my bike when I’m not downtown?
    The City does not require new businesses or developments to provide bicycle racks. However, we have put together a map of bike racks that were reported by citizens. If a business you frequent does not have bike racks, talk to the owner/manager about getting one and direct them to our Bicycle Parking Guidelines (link to PDF).
  • Bike | Walk Denton

  • Should I ride/walk with traffic, or against it?
    If you are on a bicycle, you are required to ride with traffic as Texas Transportation Code considers bicycles vehicles. That means a person on their bike has the same rights and responsibilities as those in vehicles. The only exception is if a contra-flow bike lane is provided, allowing people on bicycles a travel lane that goes against traffic. If you are a pedestrian, and there is a sidewalk, you can walk either with or against traffic. If no sidewalk is present, then State law states that you must walk against traffic.
  • Bike | Walk Denton

  • Are people on bicycles allowed to ride on the sidewalk?

    People on bicycles are allowed to ride on the sidewalk except in certain areas downtown. This map details which streets riding your bike on the sidewalk is prohibited downtown. Riding on the sidewalk, while allowed in most of Denton, is not encouraged as it creates many conflict points with pedestrians.

  • Building Permitting and Inspection

  • Where do I go for Noise issues, Solicitors Permits, or Security alarm permits?
    The police department, located at 601 E Hickory, non-emergency should be contacted for all Noise issues, Solicitors permits and/or Security alarm permits. 940-349-8181.
  • Building Permitting and Inspection

  • Who do I contact if I have a complaint about my apartment complex?
    Please Contact Community Improvement Services for all issues with apartment complexes; 940-349-8743
  • Building Permitting and Inspection

  • When applying for a permit in E-trakit, I keep getting bounced back to the address.
    When typing in the location make sure you hit LOCATE. Your permit has to locate the address and link it to the parcel number. If you have typed in the address and continued without hitting locate your address has not been linked and you will not be able to proceed.
  • Building Permitting and Inspection

  • I can’t find the address I’m looking for when applying for a permit.
    Type in the STREET NAME ONLY and hit locate. A list of street addresses will appear. If you are still unable to find the address you are looking for, please select the address closest to it – and in the description of your permit – PLACE THE CORRECT ADDRESS.
  • Building Permitting and Inspection

  • I applied for a New Commercial and E-trakit is now prompting me to pay a $1,300 fee.
    ALL New Commercial permits and Commercial Alterations over 1,000 Sqf applied for have a $1,300 fee attached to it. Before you can move forward and upload your plans, this fee must be paid.
  • Building Permitting and Inspection

  • As a Contractor, I can’t log in; I get a “License is Expired” Message?
    Contractors will receive this message when their registration is expired. The Master contractor will have to re-register before access is returned. No Inspections may be requested until this is done.
  • Building Permitting and Inspection

  • When does my Contractor registration expire?
    Your contractor registration expiration date coincides with the expiration date on your master license. For General contractors, registration expires one year from the date of registration. Contractors are required to re-register yearly.
  • Building Permitting and Inspection

  • Who can schedule inspections?
    Contractors are required to schedule their inspections online through eTRAKiT, this may also be done by visiting the office. Homeowners may schedule inspections by calling the office at (940) 349-8360.
  • Building Permitting and Inspection

  • When does my permit expire?
    Permits expire 180 days after issuance. When an inspection occurs the permit will renew for an additional 180 days.
  • Building Permitting and Inspection

  • Do I need a permit to replace my fence?
    Any time new posts are being installed/replaced – a permit will be required. Panels or picket replacements do not require a permit.
  • Building Permitting and Inspection

  • Does this ordinance apply to street musicians?
    The ordinance does not apply to a street musician unless the musician actively solicits donations or is selling items such as CD's, DVD's, or casettes.
  • Building Permitting and Inspection

  • My school is having a fundraiser do my children need a permit to go door to door?
    No, this ordinance does not apply to organizations whose membership consist primarily of persons less than 18 years of age, such as school and youth sports organizations.
  • Building Permitting and Inspection

  • I work for a non-profit organization. Do I need a solicitor's permit?
    Yes, you will need to bring proof of your non-profit status to the records section of the Denton police Department. They will issue you a permit at no charge.
  • Careers

  • Where is the HR office located?
    Our office is located at: 601 E. Hickory St., Ste. A, Denton, TX 76205

    Other contact information:
    Human Resources Department
    Phone: (940) 349-8340
    Fax: (940) 349-8348
    Email: hr@cityofdenton.com
  • Careers

  • What are the HR office hours?
    We open at 8:00 am and close at 5:00 pm Monday - Friday.
  • Careers

  • What jobs are available at the City?
    Search our Current Job Opportunities. If you don't find what you're looking for you can sign up for a Job Alert. You will receive an email when a position opens matching one of the categories you selected.
  • Careers

  • How do I apply for a job with the City?
    Click here for detailed instructions on how to apply for a job with the City of Denton.

    Human Resources Department
    601 E. Hickory St., Ste. A, Denton, TX 76205
    Phone: (940) 349-8340
    Fax: (940) 349-8348
    Email: hr@cityofdenton.com
  • Dyno Dirt Products

  • How are the products tested?
    Dyno Dirt products are tested bi-monthly by Midwest Laboratories, Inc., a certified lab of the United States Composting Council’s (USCC) Seal of Testing Assurance program.
  • Dyno Dirt Products

  • Does Dyno Dirt have an odor?

    Upon completion of the composting process, Dyno Dirt is nutrient-rich and has an earthy dirt smell.

  • Dyno Dirt Products

  • Does Dyno Dirt contain heavy metals?
    Yes. We are regulated through the Texas Commission on Environmental Quality (TCEQ) under the Texas Administrative Code (TAC) Chapter 332, which lists allowable concentration level of heavy metals in Class-A compost. The heavy metals in Dyno Dirt compost are less than 10 percent of what is allowed by the state and federal regulatory agency.
  • Dyno Dirt Products

  • Can Dyno Dirt products be used in vegetable gardens?
    Yes. Dyno Dirt is produced as a Class-A compost that meets all state (TCEQ) and federal (EPA) regulatory agencies requirements for “unrestricted use.”
  • Dyno Dirt Products

  • Do Dyno Dirt and Dyno Soil contain weed seeds?
    Yes, like all materials stored in an outside environment, it is possible to get weed seed in the material due to wind exposure and other factors.
  • Dyno Dirt Products

  • What type of seed or weed killer should I use?
    Your local nursery or master gardener program are the best sources to determine which plants and seeds will work best for you. They are also helpful if you want to learn the proper use of gardening supplies. To contact the Denton County Master Gardener program, please call (940) 349-2892 or email master.gardener@dentoncounty.com.
  • Dyno Dirt Products

  • How much do Dyno Dirt and Dyno Soil weigh?
    The weight of these products depends on the moisture levels and composition. Dyno Dirt weighs an average of 1,000 pounds per cubic yard, varying between 700 pounds to 1,200 pounds per cubic yard. Dyno Soil weighs an average of 1,500 pounds per cubic yard, varying between 1,100 pounds to 1,800 pounds per cubic yard.
  • Dyno Dirt Products

  • What amounts do we recommend hauling?
    • For pickup trucks and single-axle trailers: up to 1.5 cubic yards of Dyno Dirt or 1 cubic yard of Dyno Soil
    • For tandem-axle trailers: up to 3 cubic yards of Dyno Dirt or 2 cubic yards of Dyno Soil
  • Dyno Dirt Products

  • Can you haul more than what is recommended?
    Yes, but you must sign a waiver when hauling more than the recommended amount.
  • Dyno Dirt Products

  • Can I pay for 10 or more yards to receive the discount but pick it up over time?
    Yes, but you must keep your receipt and present it at the sales building each time prior to loading. This option does not apply during special sales promotions.
  • Dyno Dirt Products

  • Are Dyno Dirt products safe?

    The National Academy of Sciences has reviewed current practices, public health concerns, and regulatory standards, and has concluded that "the use of these materials in the production of crops for human consumption when practiced in accordance with existing federal guidelines and regulations, presents negligible risk to the consumer, to crop production, and to the environment."

  • Dyno Dirt Products

  • Do you have to be a Denton resident to purchase Dyno Dirt products?
    No, anyone can purchase the material.
  • Dyno Dirt Products

  • Does the City of Denton deliver?
    No, we currently do not deliver, but you can request a list of independent haulers by contacting (940) 349-8290 or Gayla.Wright@cityofdenton.com.
  • Dyno Dirt Products

  • What is Dyno Dirt?
    Dyno Dirt is nutrient-rich compost made using anaerobically digested biosolids from the Pecan Creek Water Reclamation Plant and yard waste. Dyno Dirt is considered Class-A compost for unrestricted use.
  • Dyno Dirt Products

  • What are biosolids?
    Biosolids are nutrient-rich organic materials resulting from the treatment of domestic sewage in a treatment facility. When treated and processed, these residuals can be recycled and applied as fertilizer to improve and maintain productive soils and stimulate plant growth.
  • Energy

  • How much more will GreenSense Renewable Energy cost compared to traditional energy?
    Customers will pay approximately .4 of one cent more per kWh for GreenSense versus traditionally generated electricity.
  • Energy

  • How much of a reduction in air pollution will there be if I sign up for GreenSense Renewable Energy?
    Customers can reduce the same amount of air pollution in one month by using GreenSense Renewable Energy as they would by not driving their car for an entire month or by planting two to three trees a month. 
  • Energy

  • How do I sign up for GreenSense Renewable Energy?
  • Fight the Bite

  • Where did West Nile virus come from?
    West Nile virus is commonly found in humans and birds and other vertebrates in Africa, Eastern Europe, West Asia, and the Middle East. West Nile virus was first isolated in the West Nile province of Uganda in 1937 (3, 4). The first recorded large epidemics occurred in Israel from 1951 to1954, and the largest recorded epidemic to date occurred in South Africa during 1974. Large human outbreaks of WN Encephalitis occurred in Israel in 2000 and have occurred in Southern France (1962), in southeastern Romania (1996), and in south-central Russia (1999) (5,6). Until 1999, West Nile encephalitis had not been documented in the Western Hemisphere. It is not known where the U.S. West Nile virus originated, but it is most closely related genetically to strains found in the Middle East.
  • Fight the Bite

  • How long has West Nile virus been in the U.S.?
    It is not known how long it has been in the U.S., but Center for Disease Control and prevention (CDC) scientists believe the virus has probably been in the eastern U.S. since the early summer of 1999, possibly longer.
  • Fight the Bite

  • I understand West Nile virus was found in "overwintering" mosquitoes. What does this mean?
    One of the species of mosquitoes found to carry West Nile virus is the Culex species, which can survive through the winter, or "overwinter," in the adult stage. An infected mosquito can likely harbor the virus during the winter months and can transmit the virus in the following year.
  • Fight the Bite

  • How do people get West Nile encephalitis?
    People become infected by the bite of a mosquitoes infected with West Nile virus.
  • Fight the Bite

  • If I live in an area where birds or mosquitoes with West Nile virus have been reported and a mosquito bites me, am I likely to get sick?
    No. Even in areas where mosquitoes do carry the virus, very few mosquitoes are likely infected. Only a small percentage of people who become infected will get severely ill. The Maine Environmental Policy Institute (MEPI) estimates that in areas where West Nile Virus is endemic, approximately one in 1,000 mosquitoes actually carry the virus. The MEPI also estimates that only one in 300 people bitten by a West Nile Virus infected mosquito will show any signs of sickness. Even if you contract the WNV and become ill, most people will only exhibit mild flu-like symptoms (7). The chances you will become severely ill from any one mosquito bite are therefore small.
  • Fight the Bite

  • How does West Nile virus actually cause severe illness and death in humans?
    Following transmission by an infected mosquito, West Nile virus multiplies in the person's blood system and crosses the blood-brain barrier to reach the brain. The virus interferes with normal central nervous system functioning and causes inflammation of brain tissue.
  • Fight the Bite

  • What proportion of people with severe illness due to West Nile virus die?
    Among those that have the neuro-invasive form of the disease, case-fatality rates range from three to 15 percent and are highest among the elderly.
  • Fight the Bite

  • Is there a vaccine against West Nile encephalitis?

    Not currently.

  • Fight the Bite

  • Is adulticide an effective means of controlling mosquitos?
    Adulticiding, or the killing of adult mosquitoes by ground or aerial applications of chemicals, is considered by the Center for Disease Control and Prevention to be the least efficient mosquito control method. There are several reasons adulticiding is not highly effective. For example, mosquito species have different preferences for flight times and habitats, which makes timing spray events difficult. In areas where there are many houses, trees, and other obstructions, the chance of actually hitting a mosquito with the spray cloud is greatly diminished. Although it is very difficult to measure the efficacy of a large spray event, the results of trap experiments conducted in Houston and Florida suggest that a large spray event will typically reduce the adult population of mosquitoes by only about 30 percent (8).
  • Gas Well Inspections

  • What is seismic exploration and what will I notice when seismic exploration is performed?
    Seismic exploration is the search for deposits of crude oil, natural gas, and minerals. It consists of a seismic data set measured and recorded with reference to a particular area of the Earth's surface, to evaluate the subsurface. During the process, artificial seismic energy is generated on land and transmitted via seismic wave energy into the subsurface rock layers. Seismic waves reflect and refract off subsurface rock formations and travel back to acoustic receivers called geophones (on land) or hydrophones (in water). The travel times of the returned energy, aid in estimating the structure and stratigraphy of subsurface formations. The image below depicts the most visible aspect of seismic exploration.
  • Gas Well Inspections

  • What is a mineral lease?
    A mineral lease is a contractual agreement between two entities, the owner of a mineral estate and another party, usually an oil and gas company. The lease gives the oil and gas company or individual the right to explore for and develop the minerals that might be found underneath an area described in the lease. When property owners (the lessor) sign a lease, they essentially become a partner with the company (the lessee).
  • Gas Well Inspections

  • Does the City offer assistance or advice to property owners regarding mineral leases?

    The City does not provide advice about leasing private property for gas exploration and drilling. Information provided by the City addresses general issues related to gas drilling and is not intended to provide advice on specific legal matters. To report any complaints related to the actions of a landman, you may contact the American Association of Professional Landmen, 4200 Fossil Creek Blvd., Fort Worth, Texas 76137 at (817) 847-7700.

  • Gas Well Inspections

  • How can I find out if a natural gas well permit has been obtained near my property?
    To obtain City permitting information, please utilize the Gas Well Locator or contact 940-349-8372. In addition to the City's map, the Railroad Commission of Texas (RRC) maintains a Public GIS Viewer (http://wwwgisp.rrc.state.tx.us/GISViewer2/). This enhanced Public GIS Viewer provides modernized functionality with improved searching and navigating through the RRC's GIS database.
  • Gas Well Inspections

  • How can I contact an operator regarding my lease, a gas well, or other general inquiry?
    Every company (operator) that wants to conduct oil and gas business in the State of Texas and is subject to the rules of the Railroad Commission of Texas (RRC) must file an Organization Report (Form P-5) which designates the name of the company, address, contact information, officers of the company, and financial assurance information. The RRC issues a P-5 number that is unique for that operator. This query provides the ability to search by operator name or number and retrieves detailed information for that organization. The RRC’s P-5 query and a compiled table of all P-5 records can be found at http://www.rrc.state.tx.us/oil-gas/research-and-statistics/operator-information/oil-gas-directory-operator-contact-information/
  • Gas Well Inspections

  • Can someone else own the minerals underneath my property? How can I tell if I own my minerals?
    Yes, It is possible that mineral ownership may be different than surface ownership. A deed/title search may be necessary for you to determine who owns the minerals under a piece of property. To research Texas Land Records through the Denton County Clerk's Real Property Search website at http://216.60.44.147/TX/Denton/D/Default.aspx.
  • Gas Well Inspections

  • Are emissions regulated for air quality concerns?
    The Texas Commission on Environmental Quality (TCEQ) is the governmental agency tasked with monitoring and permitting oil and gas drilling operations emissions in the Barnett Shale. The TCEQ developed a guidance document titled Common Environmental Requirements for Regulated Oil and Gas Operators to discuss some common TCEQ environmental requirements that apply to upstream oil and gas drilling operations. That document can be found at www.tceq.state.tx.us/publications/rg/rg-482.html/at_download/file. The TCEQ also developed an interactive map to show the location and results of air sampling and also created a site where the public can sign up to receive email updates about the Barnett Shale area and related news items. Information regarding TCEQ's automatic gas chromatographs (Auto GCs) monitoring network in the Barnett Shale area, including links to monitoring data, is available at http://www.tceq.texas.gov/airquality/monops/agc/agc_barnett.html.
  • Gas Well Inspections

  • How are the Fresh Water drinking zones protected?
    The Railroad Commission of Texas (RRC) Groundwater Advisory Unit provides groundwater protection determination letters to oil and gas operators. The RRC maintains a webpage (http://www.rrc.state.tx.us/oil-gas/applications-and-permits/groundwater-advisory-unit/) devoted to their Groundwater Advisory Unit.
  • Gas Well Inspections

  • What is the Barnett Shale?
    The Barnett Shale is a large natural gas reserve encompassing more than 5,000 square miles and including portions of at least 18 counties in North Texas. Many experts believe the Barnett Shale may be the largest onshore natural gas field in the United States, estimated to contain more than 26 trillion cubic feet of natural gas. In recent years, advances in drilling technology have made it possible for energy companies to extract large amounts of natural gas from the Barnett Shale. For more information on the Barnett Shale, visit the Railroad Commission of Texas website by clicking this link: http://www.rrc.state.tx.us/oil-gas/major-oil-gas-formations/barnett-shale-information/.
  • Gas Well Inspections

  • How is natural gas used?
    Natural gas meets 24 percent of U.S. energy demand and now heats 51 percent of U.S. households. It also cools many homes and provides fuel for cooking. Many companies and municipalities are also deploying fleets of natural gas-powered cars, trucks and buses to reduce emissions. There are over 120,000 natural gas vehicles operating on American roads.
  • Gas Well Inspections

  • How long is the gas well active or producing?
    Current estimations project that some wells may produce for 20-30 years, depending on the quality of formation. The production capability of older wells may reduce this lifespan and new technology may help to increase the duration of production for newer wells.
  • Gas Well Inspections

  • How is natural gas transported?
    Natural gas is transported via buried gas lines located in and around the Metroplex. Most of these lines have been in existence for 30 years. These lines are inspected, are pressure tested on an annual basis, and are buried below the ground level a federally mandated minimum of 3 feet. These lines are all clearly marked with pipe markers that are normally bright yellow markings with the company name and emergency phone numbers. For more information regarding federal pipeline regulations, visist the U.S. Government Printing Office to view Title 49, Subtitle B, Chapter I, Subchapter D--Pipeline Safety by clicking on this link: http://www.gpo.gov/fdsys/pkg/CFR-2010-title49-vol3/xml/CFR-2010-title49-vol3-subtitleB-chapI-subchapD.xml
  • Gas Well Inspections

  • What is fracturing or completing with hydraulic horsepower?
    Fracturing is a means of opening the Barnett Shale formation up by the use of hydraulic horse power and fresh water. The fresh water stored in frac pits is typically pumped in stages into the Barnett Shale formation. Once the fracture (opening of rock) has been created by this force then sand is mixed with the fresh water and other ingredients and pumped into these fractures to help prevent the fracture from closing back once the hydraulic force is reduced. By packing or filling of these fractures with sand, this will allow the natural formation to produce into the new drilled well bore (hole) and bring gas to surface.
  • Gas Well Inspections

  • What is a Blow Out?
    A sudden, violent escape of gas and oil (and sometimes water) from a drilling well when high pressure gas is encountered and efforts to prevent or to control the escape has not been successful.
  • Gas Well Inspections

  • What is a Blow Out Preventer (BOP)?
    A device attached immediately above the casing to control the pressure and prevent escape of fluids from the annular space between the drill pipe and casing or shut off the hole if no drill pipe is in the hole, should a kick or blowout occur. These devices are pressure tested between 3,500 – 5,000psi when installed and every two weeks afterwards. They also have remote control valves to operate from a safe distance if needed.
  • Gas Well Inspections

  • What happens to the well after production?

    In accordance with the Denton Development Code Section 35.22.5.A.6 (k-l):

    All wells shall be plugged and abandoned in accordance with the rules of the RRC; however, all well casings shall be cut and removed to a depth of at least ten (10) feet below the surface unless the surface owner submits a written agreement otherwise. Three (3) feet shall be the minimum depth.

  • Gas Well Inspections

  • How can I register a complaint or contact an inspector?
    Please contact the Gas Well Inspections Division at 940-349-8372 for general inquiries and concerns related to provisions of the City's Ordinance. For other concerns, the Railroad Commission of Texas (RRC) has jurisdiction over well permitting and inspections, and the Texas Commission on Environmental Quality (TCEQ) has jurisdiction over environmental concerns. Please contact the RRC at www.rrc.state.tx.us or 512-463-7288. TCEQ created a Barnett Shale webpage (http://www.tceq.texas.gov/airquality/barnettshale/bshale-main)and accepts environmental complaints by calling 1-888-777-3186 or online at http://www.tceq.texas.gov/compliance/complaints/index.html.
  • Gas Well Inspections

  • How many wells are located in Denton?
    The Gas Well Inspections (GWI) Division currently maintains active records for 294 wells within Denton’s corporate city limits (COD), and active records for 207 wells within the Division I area of its Extraterritorial Jurisdiction (ETJ). In addition to active records, the GWI Division also counts a number of records identified as inactive. The GWI Division performed field investigations and research of Railroad Commission (RRC) records to identify historic wells with expired or cancelled RRC permits, dry holes, and plugged wells. The GWI Division identified 80 inactive records for wells formerly located within the COD and 33 inactive records for ETJ wells.
  • Gas Well Inspections

  • Who inspects the wells?
    The Gas Well Inspection Division inspects each Drilling and Productions Site and every well within Denton's jurisdiction. The City issues permits for wells within the COD. In addition, the COD wells are inspected in accordance with the applicable provision of the Denton Development Code. Wells located in the Division I ETJ area require a Gas Well Development Plat and are inspected for plat compliance. The Gas Well Inspections Division performs a series of six planned inspections during the drilling stage: 1) pre-drill, 2) drilling, 3) fracturing, 4) completion, 5) first sales, and 6) final inspection. This Division also performs site inspections in response to phone calls, emails, and various customer contacts. Each well is also inspected twice annually under the annual inspection program. In addition to municipal oversight, the Railroad Commission of Texas (RRC) has jurisdiction over well permitting, inspections, and production in accordance with applicable state rules and regulations.
  • GreenSense Rate

  • What is GreenSense Renewable Energy?
    GreenSense Renewable Energy allows Denton Municipal Electric customers to support cleaner renewable energy sources including solar and wind. 
  • GreenSense Rate

  • Will my house really get electricity generated from green resources?
    Customers choosing GreenSense will not have electricity from a specific renewable generating facility delivered directly to their house. Instead, they are supporting generators of cleaner energy that provide electricity to the state’s power grid. DME will ensure that electricity equal to our GreenSense customer's annual electricity usage is delivered to the grid, replacing the non-green power that would have otherwise been purchased. 
  • GreenSense Rate

  • Where will Denton Municipal Electric get its renewable energy?
    DME will use the state's wholesale electric market to acquire renewable energy credits  on behalf of GreenSense customers. 
  • GreenSense Rate

  • Will I experience any service interruption and who will deliver my power?
    You will NOT experience any service interruption and DME will continue to provide you service. 
  • GreenSense Rate

  • If I choose to participate in the program, how long must I stay on the GreenSense Renewable Energy Rate?
    In order to ensure DME has access to the needed amount of renewable energy credits, customers must sign up for a six-month period. After six months, customers can contact DME’s Customer Service Department and elect to discontinue participation in the GreenSense Program. Customers will automatically be retained until they notify DME’s Customer Service Department of a change. 
  • GreenSense Rate

  • How much more will GreenSense Renewable Energy cost compared to traditional energy?
    The cost of the GreenSense program depends on customer usage. The average residential customer will pay approximately $5 more per month.
  • GreenSense Rate

  • Will my GreenSense Renewable Energy cost fluctuate?
    Possibly. The GreenSense Renewable Energy rate will be comprised of two different components. The non-variable portion of the renewable rate uses the energy charges from the existing residential R2 rate schedule. The variable residential renewable electric rate is based on the fluctuating cost of energy provided to customers under the rate.
  • GreenSense Rate

  • How much of a reduction in air pollution will there be if I sign up for GreenSense Renewable Energy?
    The average residential customer can reduce the same amount of air pollution in one month by using the GreenSense Renewable Energy as they would by not driving their car for an entire month or by planting two to three trees a month.
  • GreenSense Rate

  • How do I sign up for GreenSense Renewable Energy?
    Signing up is easy and takes only a few minutes. Our friendly and knowledgeable customer service team is available to answer any questions that you might have or to sign up for GreenSense. Just call 940-349-8700.
  • Health and Safety

  • What is the Automated Traffic Signal Enforcement Program
    Red light cameras help communities enforce traffic laws by automatically photographing vehicles whose drivers run red lights. A red light camera system is connected to the traffic signal and to sensors that monitor traffic flow at the crosswalk or stop line. The system continuously monitors the traffic signal 24/7, and the camera itself is triggered by any vehicle entering the intersection above a pre-established minimum speed and following a specified time after the signal has turned red. A second photograph typically shows the red light violator in the intersection. Cameras record the date, time of day, time elapsed since the beginning of the red signal and vehicle speed. Tickets are sent by mail to owners of the violating vehicles, following a review by trained police officers of the photographic evidence
  • Health and Safety

  • What constitutes a red light running violation?
    A violation occurs when a motorist enters an intersection after the signal light has turned red. Motorists trapped inadvertently in an intersection when the signal changes to red (e.g., waiting to turn left) are not red light runners.
  • Health and Safety

  • Where are the red light cameras located?
    Denton currently has 15 photo enforcement cameras.
  • Health and Safety

  • What do I do if I am transported in a Denton Fire Department ambulance?
    If possible, provide any insurance information to either the ambulance crew or to the emergency room at the hospital. Both our Department and the contracted billing company work closely with the hospitals in order to obtain complete and accurate information.
  • Health and Safety

  • Will I receive a statement for ambulance services rendered?
    Yes. Patients receiving treatment from the Denton Fire Department will receive a statement documenting the charges for services received, any claims filed towards insurance, payments received from insurance, and any remaining balance due.
  • Health and Safety

  • How do I obtain a copy of an EMS report or medical record?
    EMS reports and records contain patient and medical information that is protected by the Health Insurance Portability and Accountability Act (HIPAA). EMS reports can be released to the patient who received treatment, the legal guardian of a patient, or a party holding a Consent to Release Form signed by the patient. If records are being released with the consent of the patient, the patent’s government issued identification must also be presented along with the signed form.
  • Health and Safety

  • How do I contact the EMS Billing Department with questions or insurance information?
    The EMS billing office location is at 332 E. Hickory St., Denton, TX 76201. Hours are 8 a.m. to 5 p.m., Monday through Friday. Contact Sherry Lawson at (940) 349-8850, or email sherry.lawson@cityofdenton.com. To contact Intermedix directly call toll-free 866-398-8999 or write to Intermedix, P.O. Box 941608, Houston, TX 77094-8608.
  • Health and Safety

  • What happens when you call 9-1-1?
    Your call routes to an answering point where trained emergency response personnel (dispatcher) will determine the type of emergency services needed. Always stay on the line.
  • Health and Safety

  • When should you call 9-1-1?

    When an immediate action is needed, call 9-1-1. Situations include:

    • Anything life threatening
    • Immediate threat of danger to property
    • A crime in progress or about to occur
    • A stranger in the neighborhood
    • An ambulance is required
    • If there is a fire
  • Health and Safety

  • What about non-emergency calls?
    In Denton, our non-emergency police department number is (940) 349-8181. Our non-emergency fire department number is (940) 349-8840. Non-emergency situations include calls for information and complaints.
  • Health and Safety

  • Can I call 9-1-1 from any phone?
    Yes, 9-1-1 can be called from any phone. When calling from a cellular phone, be sure to know your location or at least the closest cross streets. Immediately let the dispatcher know you are calling from a cell phone and give your phone number and location.
  • Health and Safety

  • What to do when you call 9-1-1
    • Stay calm
    • Speak clearly
    • Describe the emergency
    • Give an exact location
    • Answer all questions
    • Stay on the line until you are instructed to hang up.
    • It is important to LISTEN and do as you are instructed.
  • Health and Safety

  • What is considered a crosswalk?
    A crosswalk, marked or unmarked, is any part of the roadway at an intersection within the connections of the lateral lines of the sidewalks.
  • Health and Safety

  • Can I only walk on the sidewalk?
    If a sidewalk is present and accessible, you must use it. If no sidewalk is present, you should walk on the left side of the roadway or on the shoulder going against traffic.
  • Health and Safety

  • Are people on bicycles allowed to ride on the sidewalk?
    In the City of Denton, people on bicycles are allowed to ride on the sidewalk except in certain areas downtown. This map details which streets riding your bike on the sidewalk is prohibited downtown. Riding on the sidewalk, while allowed in most of Denton, is not encouraged as it creates many conflict points with pedestrians.
  • Health and Safety

  • Can West Nile Virus be treated?
    There is no specific treatment for WNV infection. In milder cases, people experience symptoms such as fever and aches that pass on their own; although, illness can last weeks to months. In serious cases, a person may have to be hospitalized and given supportive treatment (e.g. intravenous fluids, help with breathing), along with nursing care. Currently there is no vaccine for WNV, but the CDC is working with partners to develop one.
  • Health and Safety

  • What’s the risk of getting very sick from West Nile Virus?
    People over 50 are at higher risk to get severe illness; although, all ages can become seriously ill. Being outside without taking precautions means you are at risk; the more time you spend outdoors
    (working or playing) the more time you are exposed to bites from an infected mosquito. Risk of virus transmission through medical procedures is very low. Pregnancy and nursing DO NOT increase risk of becoming infected with WNV.
  • Health and Safety

  • Can animals be infected with West Nile Virus?
    Yes. WNV can infect just about any animal, including dogs and cats — however, the good news is they rarely, if ever, become sick from the virus. Horses appear to be the only domestic animal adversely affected by WNV, and there is a vaccine available.
  • Health and Safety

  • Do all mosquitoes carry West Nile Virus?
    No. In this area, it is primarily transmitted by members of the Culex species, and only females bite humans. Typically, this mosquito flies short distances (often much less than a mile) to feed. Adult mosquitoes have a life span of a few weeks during the summer months.
  • Home Repair Assistance

  • What type of repairs are eligible?

    Repairs or modifications to achieve accessibility that are urgently needed to make the housing safe, sanitary or habitable that can be completed for $5,000 or less are eligible for assistance. Community Development staff will inspect the unit to determine if requested repair is eligible. Eligible Repairs:

    • Repairs necessary to protect the health and safety of the household include repair and/or replacement of failed plumbing fixtures, clogged/broken sewer lines, damaged or exposed electrical wiring, switches, outlets, leaking roofs, etc.
    • Repairs and/or modifications may be made to a structure as necessary to allow accessibility to accommodate a disability when other means are not available to allow accessibility; i.e. building a wheelchair ramp, widening doorways to rooms that must be accessible for living, etc. Program will not pay for portable medical equipment eligible through Medicare/Medicaid.

    When a repair is covered by an insurance policy and only a portion of the cost to repair is covered, the owner must sign over insurance claim payment(s) to the City of Denton before work may begin. Owner insurance funds will be deposited into an escrow account and will be expended first when contractor payments are approved. If owner has already spent insurance funds on repairs, owner must provide proof of payment and detailed documentation of work completed before a decision can be made if the repair is eligible for funding.

  • Home Repair Assistance

  • What type of repairs are not eligible?

    Ineligible repairs

    • Repairs that are only cosmetic in nature.
    • Perils covered by insurance claims.
    • Repairs to a duplicate item when one is working may not be eligible except to prevent additional deterioration. Example: in a house with two bathrooms where one has a working toilet and the other has a leaking toilet; if the leak can be stopped by closing the water cutoff to the toilet, no repair is allowed since a working toilet is available.

    Unsafe and substandard structures that cannot be made safe for habitation for $5,000 or less will not be eligible for assistance. The owner will receive a letter notifying of the hazards and why assistance is being denied. Under such circumstances, Community Development Division will recommend a household seek safe housing as soon as possible.

    Maximum funding per application for owner‐occupied single‐family structures:

    • Up to $5,000 per application may be available for approved, eligible repairs. Repair(s) costing over $5,000 are not eligible. Once completed, no additional assistance may be requested before one full year (12 consecutive months) has passed.
    • A lifetime maximum of 3 repairs or a maximum total expenditure of $12,000, whichever comes first, is available for any one structure and/or household. A waiver is available for any homeowner who is at or below 30% of the Area Median Income at the time of their application for a fourth and/or fifth repair for lifetime maximum of $20,000.

    Mobile homes

    • $3,000 for eligible mobile home units ($3,500 for eligible combined heating and air conditioning‐related repairs)
    • Lifetime maximum of 3 repairs or a maximum total expenditure of $9,000, whichever comes first. A waiver is available for any homeowner who is at or below 30% of the Area Median Income at the time of their application for a fourth and/or fifth repair for a lifetime maximum of $15,000.

    Once the approved repairs are completed and the contractor(s) receives payment, no additional repairs can be requested or approved.

  • Home Repair Assistance

  • Will the repairs need to be paid back?
    No, assistance does not need to be paid back. It is a grant and no lien will be placed on the property.
  • Home Repair Assistance

  • How do I apply?
    • Contact our office for an application and inspection of the repair
    • Complete the application process
    • Submit required documentation
  • Home Repair Assistance

  • What Happens after I apply?
    • Community Development Division staff will complete an inspection to determine if project is eligible. If eligible, you will receive information and forms to apply.
    • Community Development Division staff will verify all the application information and environmental restrictions and regulations. Application and repair request will be submitted for review to the Community Development Administrator. If any information is found to be intentionally falsified, the application will be rejected and the applicant will not be allowed to reapply to this program.
    • You will receive verbal and/or written notice of the date application is accepted or rejected along with details of the decision if application is rejected.
    • In the event your house is 45 years old or older, the Texas Historical Commission may have to be notified.
    • When painted surfaces will be affected in a house built before 1978, the area will be tested for lead based paint. A lead based paint inspection and/or risk assessment shall be conducted by a licensed risk assessor. If your house is found to have lead‐based paint hazards, hazard reduction techniques will be utilized.
    • A bid document will be written up for the repairs needed to correct the health or safety‐related problem. A cost estimate will be completed before bids are sought. Only contractors who carry a minimum of $100,000 liability insurance may perform the work. This program maintains a list of contractors who meet the insurance requirements. This is not a reference list. Any interested contractor who can document appropriate insurance coverage and is not on the most recent list of contractors that are ineligible to work on projects involving federal funds.

    Note: If the bid for the approved emergency repair is more than the maximum allowable funds, the project will not be eligible and the City of Denton will be unable to complete the repair.

    • The contractor/repair company will provide a one‐year warranty for work completed, if possible.
    • Upon final inspection approval, contractor may submit invoice. The payment request will be processed upon project approval and contractor can expect payment within 15 working days from date invoice was approved.
  • Home Repair Assistance

  • Other provisions

    In the event that an applicant feels that his/her circumstances require special consideration, s/he may request, in writing, a waiver from the usual requirements. All requests should specify the requirement(s) to be considered for waiver and state the applicant’s reason(s) or special circumstances why s/he believes a waiver should be approved. The Community Development Administrator will review requests on a case‐by‐case basis. Applicant will be notified in writing of the final decision.

    Dispute: The contractor’s work will be monitored by the applicant, City staff that may include Community Development staff or/and the City of Denton building code inspector. If the applicant considers any work done by the contractor to be unsatisfactory or incomplete, the applicant should advise the contractor of the discrepancy and ask that it be corrected. In the event a dispute exists between the applicant and the contractor with respect to the work, the City shall take appropriate action in accordance with the provisions of the construction contract to assure that the applicant is satisfied before making any payment to the contractor. In the event a dispute cannot be resolved, the Division Director shall consider all pertinent facts and shall decide an appropriate course of action to resolve the dispute.

  • Home Repair Assistance

  • Do I need good credit?
    You must show the ability to pay property taxes, utilities, homeowner property insurance payments, lenders, creditors and the home improvement loan from the City.
  • Home Repair Assistance

  • I still have a mortgage payment, can I qualify for the program?
    Yes, but your mortgage payment needs to be current and up to date. You need to have some equity in your home. Your mortgage loan balance cannot be more than 80 percent of the property’s appraised value for rehabilitation or 70 percent of the property’s appraised value for reconstruction.
  • Home Repair Assistance

  • What are the steps to receive assistance?
    • Complete the application process. You will receive written notice of assistance approval or denial. If assistance is denied, you will receive an explanation of the reasons for denial.
    • Property will be inspected to determine eligibility.
    • If property is eligible work write-up or plans will be completed.
    • Owner will review and approve work write up or plans.
    • Project is sent out to bid. Owner selects contractor from eligible bids.
    • Contracts are prepared, reviewed and signed by owner(s). Work begins.
    • Complete the Successful Homeownership class
    • Work is completed as is a a walk-through the house with staff.
    • Update or obtain appropriate homeowner’s insurance.
    • The contractor provides a one-year warranty for work completed. After this period, it is the responsibility of homeowner to complete all repairs.
    • Payments begin about one month after the project is completed.
  • Home Repair Assistance

  • What kind of help should I receive if my application is approved?

    Rehabilitation: Repairs are made to the house to correct code violations and make needed repairs when a house is in relatively good condition. The homeowner may be required to make arrangements for relocation while the rehabilitation takes place.

    Reconstruction: When a house cannot be repaired, the applicant may be eligible for reconstruction. The existing house will be demolished and new house will be built on the property. The homeowner will be required to make arrangements for relocation while the reconstruction takes place.

  • Home Repair Assistance

  • Does the assistance need to be paid back?

    There are two types of financial assistance:

    Two-part loan that includes a payable and deferred loan. The loan is available in a combination of a low interest loan and a deferred (forgivable) loan over 5 to 20 years. Part of the loan is payable and part of the loan is forgiven every month you live in the house.

    Deferred loan. Forgiveness loan will be provided to seniors, age 62 and above, who are at the income level below 50% of HUD median income. Deferred loans are forgiven monthly over the period of the loan and no payment is required as long as you remain in the home as required and meet all deed requirements.

  • Home Repair Assistance

  • Will a lien be placed against my property?
    Yes, rehabilitation and reconstruction liens are in place for a 5 – 20 year period based on the type and cost of project.
  • Home Repair Assistance

  • What do I need to do after the project is completed?
    You need to be able to pay your monthly loan payment, live in the and pay your property taxes. You must maintain the house and budget to include future maintenance, repair and replacement of appliances. You must maintain a homeowners insurance policy that covers all repairs on the re-constructed home.
  • Law Enforcement Careers

  • When is the next civil service test?
    The Denton Police Department’s next Civil Service Exam will be held on May 13, 2017.  Registration is now open and will close on Monday, May 8, 2017 at 5 p.m. 
     
  • Law Enforcement Careers

  • How can I study for the civil service test?
    Knowledge of police procedure is not necessary for this exam. The test will measure your writing skills regarding grammar and your reading comprehension. The Denton Police Department does not issue or recommend any study guides for this test. The applicant will receive a study guide to read for 25 minutes prior to the exam.
  • Law Enforcement Careers

  • I do not see the next test date listed on your website. Why not?
    If you do not see the next test date on the website, it has not been determined and approved. There is no need to call the Denton Police Department to ask because when it is determined and approved, the information will be immediately posted on the website.
  • Law Enforcement Careers

  • How many openings do you have?
    The Denton Police Department currently has 156 sworn positions. We average between 1 to 6 openings at any given time.
  • Law Enforcement Careers

  • How does civil service work regarding the entry level position?
    All prospective police officer candidates, other than candidates for the position of police chief, must take the civil service exam first. They must pass the test, turn in a Personal History Statement, and be placed on an eligibility list. With the exception of Chief of Police, there are no lateral transfers such as is found in non-civil service agencies. Everyone starts at the entry level rank of Police Officer.
  • Law Enforcement Careers

  • I took the test a couple of months ago and I still have not been contacted. Why not?
    If this is the case, we have not yet arrived at your name on the eligibility list. After the final list is posted, with all tie-breakers and other provisions applied, we start with the first name on the list and work down. The number of openings determine the number of applications being worked on at the same time. For example, if we have five openings, we work on five applications. Once we start on a candidate's application, we work through the entire process, step by step until the candidate is either hired or disqualified. After that, we move to the next name on the list based on the number of current openings. When and if we get to your name, we will contact you. You must keep your contact information current or it could jeopardize your employment with us.
  • Law Enforcement Careers

  • I passed but did not score very well on the test, should I give up on coming to work for the Denton Police Department this time around?
    Absolutely not! We routinely get through an entire eligibility list before filling all positions. The reason is that most people on the list do not meet our hiring standards for one reason or another.
  • Law Enforcement Careers

  • Is there a Physical Agility test?
    The Denton Police Department does not currently have a physical agility test such as an obstacle course or a Cooper test. Much later in the process, candidates are sent to a physician for a physical exam and stress test. Candidates will be subjected to physical activity in which their heart will be monitored. The doctor will make a determination on whether or not the candidate is fit for police work. If you are worried about the physical assessment, see your doctor first and then consider starting your own health and fitness program.
  • Law Enforcement Careers

  • What is the BPAD?

    BPAD stands for Behavioral Personnel Assessment Device. It is a test of your verbal communications skills. You will be exposed to scenarios and expected to verbally communicate. Your performance will be videotaped and then graded by a panel of police employees. Knowledge of police tactics and procedures is not necessary.

  • Law Enforcement Careers

  • How long is the hiring process?
    It varies from candidate to candidate. From the time we contact you until the time you are hired usually takes a month but typically no longer than three.
  • Law Enforcement Careers

  • If I am a licensed peace officer, will you require me to attend another police academy?
    No. Licensed Texas peace officers will go directly into the Field Training Program. Licensed police officers from other states will not have to attend another police academy either. However, the State of Texas now requires you to complete a 120 hour Supplemental Peace Officer Course offered by Texas police academies. If you are hired by us, we will pay for the course. It will take three to four weeks to complete. At the end of the course, you will be eligible to take the state exam provided that all other application matters are in order. We will submit your application once you are hired. If you wish to get more information on this process, go to: http://www.tcleose.state.tx.us/content/publications.cfm and click on OSA-Out of State Officer Application.
  • Law Enforcement Careers

  • Where do you send recruits for the police academy and how long does it last?
    We currently send all of our recruits to the Regional Police Academy located near Six Flags in Arlington, Texas. The curriculum now consists of over 800 hours of training and takes five months to complete. The drive from Denton can take up to an hour one way. We suggest that if you currently live in the Metroplex, and closer to Arlington, you consider commuting to the academy from your current address until after the academy. If you live in or close to Denton, you will be allowed to drive a department car to the academy.
  • Law Enforcement Careers

  • How long is field training?
    The field training program lasts approximately six months but can be shorter for advanced recruits. During this time, you will be under the constant supervision of experienced police officers who will monitor your daily performance according to the program. Upon completion of the field training program, all officers will go directly to the patrol division where you will be assigned to a car by yourself. Generally, the Denton Police Department does not work two-officer patrol unless directed by supervisors.
  • Law Enforcement Careers

  • How is the current patrol shift configured?
    The patrol division now works twelve hour shifts based on an 80 hour two week cycle.
  • Law Enforcement Careers

  • How long do I have to work in patrol before becoming a criminal investigator, a sergeant or assigned to any other section?
    Most police officers spend several years in patrol before moving laterally into other positions such as investigator, school resource officer, traffic enforcement and administration. There is no set minimum time for these types of assignments. However, when positions come open, interested officers will be competing with other officers seeking the same positions. Selection criteria vary from section to section.

    There are five ranks in the Denton Police Department: Police Officer, Sergeant, Lieutenant, Captain and Chief. Promotions for Sergeant and Lieutenant are based on civil service provisions. Captains are selected by the Chief. The Chief is selected by the City Manager and approved by the City Council.

    Police Officers must have three years time in service before being eligible for Sergeant. Sergeants must have two years time in grade to be eligible for Lieutenant. On average, newly promoted patrol sergeants have seven or more years time in service.
  • Law Enforcement Careers

  • Is there any financial cost incurred by me upon being hired?

    Yes. The Denton Police Department will provide you with uniforms, handcuffs, duty belt, pepper spray and holder, baton and holder, and some other accessories. You will also be supplied with training ammunition for your sidearm and department shotgun. However, you will be responsible for purchasing or providing the following items:

    • Your pistol, holster, on-duty pistol ammunition and ammunition carrier. The Denton Police Department does not issue sidearms or rifles to police officers. You are allowed to carry the sidearm of your choice so long as it meets policy requirements and is approved by the Firearms Proficiency Control Officer. You may be allowed to carry a patrol rifle at your own expense and after receiving training. The police department will provide you with a duty shotgun and duty ammunition if desired.
    • Appropriate footwear.
    • Physical Training attire for the academy (if applicable).
  • Law Enforcement Careers

  • How much will a pistol and associated gear cost me?
    Most quality sidearms of reasonable cost fall between $400 to $700. Good holsters range between $70 to $120. Magazine carriers can be bought for less than $40. Duty ammunition will cost around $20 per 20 round box. You should wait until after you are hired to purchase anything associated with firearms!! This will allow you to consult us prior to making any decisions. It will save you a lot of money.
  • Library

  • I thought libraries were public places. Why does it cost money?
    It does not cost to visit the three Denton library branches, use the public computers or attend any of our programs. The public is welcome to visit the library and make use of materials; however, a library card (resident or nonresident) is necessary to check out materials.
     
  • Library

  • I own property in Denton, but reside in a different city - am I eligible for a free library card?
    Yes. You are eligible for a free library card fee if you live in or own property in the City of Denton.
     
  • Library

  • I am living in Denton temporarily - am I eligible for a free library card?
    Patrons with proof of Denton residency will be issued free library cards. The Denton Public Library also offers library cards for those living in shelters or temporary housing facilities.
     
  • Library

  • I recently moved. Will my resident or non-resident status change?
    Residents moving out of Denton will need to pay the fee prior to the next checkout. Residents moving to Denton will be considered residents when their annual nonresident card renews, however, the fee paid prior to moving is non-refundable. In other words, there will not be a pro-rated refund of any annual fee upon moving mid-year to Denton.
     
  • Municipal Court

  • What methods of payment are accepted for citations and fines?
    We accept cash, personal checks, cashier's checks, money orders and credit cards (Visa, MasterCard and Discover). If you wish to please guilty or no contest and pay any fines and costed incurred, you may appear in person at the clerk’s office, send payment by mail, Municipal Court drop box, or pay online.
  • Municipal Court

  • Can I make partial payments?
    A defendant must qualify for a time pay agreement and the request must be made in person. There will be an additional $25 fee added to the fine. The additional fee is required by State Law and can not be waived by the Court.
  • Municipal Court

  • Can I take a driver safety course?
    If you have a commercial driver's license, you cannot take a driver safety course for dismissal of your citation. If you have been charged with a moving traffic violation and were not charged with speeding 25 or more miles over the posted speed limit, you may be able to request to take a Driver Safety Course for dismissal of your citation.
  • Municipal Court

  • What is deferred disposition (probation)?

    An option that will keep your citation form being reported as a conviction on your driving record and will be dismissed if all terms required are successfully met. If any requirement is not met and you cannot provide a satisfactory reason why at a hearing before the judge, the citation will result in a conviction and be reported to the Department of Public Safety. Not all violations are approved fro Deferred Disposition.

    • Commercial Driver License holders do not qualify for Deferred Disposition.
    • A Defendant is allowed to be on Deferred Disposition once every 6 months in this Court
    • The request for Deferred Disposition must be made by your response date or postmarked on or before that date
    • The amount of the administrative fees must be paid at the time of the request. The Deferred Disposition administrative fees are usually $50 more that the standard fine for the offense you have been charged. Contact the Municipal Court Clerk’s office for the correct amount.
  • Municipal Court

  • How do I plead no contest?
    If you desire to enter a plea of no contest or guilty and pay the fine on your citation, look up your offense in our on-line RECORD SEARCH tab to find your fine amount or click on the payment of fines tab to pay on line. If paying by mail, complete the Waiver and Plea Form, include a cashier's check or money order for the fine amount. This must be done on or before the appearance date on your citation.
    If the plea and fine amount are not postmarked on or before the appearance date, the fine will be increased to the maximum amount allowed by law for that offense, plus all state court costs and fees.
  • Municipal Court

  • How do I plead not guilty?
    If you wish to plead not guilty, please appear in court on the appearance date listed on your citation.
  • Parks and Recreation

  • What is the rainout number?
    The rainout number provides updates on athletic field conditions as needed, by 4 p.m. on weekdays and by 8 a.m. on weekends. The number is (940) 349-8276.
  • Parks and Recreation

  • Where is customer service located?
    Primary customer service is located inside Denton Civic Center at 321 E. McKinney St., with support staff at the front desk of each rec center.
  • Parks and Recreation

  • Do you offer bilingual assistance?
    Yes, please contact Melissa Smart in customer service at (940) 349-7275. {SPANISH TRANSLATION}
  • Parks and Recreation

  • Where is administration located?
    Park administration is located on the second floor of City Hall East at 601 E. Hickey St., Suite B.
  • Parks and Recreation

  • Do you offer financial assistance?
    We offer assistance for some of our programs for families to meet qualifications. Please contact customer service at (940) 349-7275 to inquire about assistance.
  • Parks and Recreation

  • How do I report an unsafe condition?
    Comments, concerns, and/or suggestions may be submitted anytime via email at parksnrec@cityofdenton.com
  • Parks and Recreation: Activities and Programs

  • How do I register?

    We provide three different ways to register for your convenience: online, in person at any rec center, or by calling (940) 349-PARK (7275). Child care related programs may require in-person registration.

  • Parks and Recreation: Activities and Programs

  • What forms of payment do you accept?
    We accept cash, check, Visa, MasterCard, and Discover.
  • Parks and Recreation: Activities and Programs

  • Am I required to have a rec pass to participate in a fee-based recreational program or activity?
    Rec passes are not required for fee-based activities, programs, or events. Some rec center activities are offered free with a rec pass.
  • Parks and Recreation: Activities and Programs

  • How can I get the resident discounted fee?
    You are considered a resident if you pay City of Denton property taxes and are eligible to pay the discounted resident rate. Nonresident fees may apply.
  • Parks and Recreation: Activities and Programs

  • What is the registration deadline?
    We asked that participants register at least one week prior to a start date unless specifically note in an activity or program description. Staff reserve the ability to cancel any activity, class, program, and/or event that don’t meet minimum registration.
  • Parks and Recreation: Activities and Programs

  • Can I purchase a membership to all three aquatic facilities?
    Yes, we offer an individual All Access Annual Pass at a discounted resident rate of $150 per person. The nonresident rate is $155. We also offer an additional discounted rate for the purchase of four or more at $120 per resident and $125 for nonresidents. Four or more passes must be purchased in the same transaction. Please see each facility page for other pass and punch card options.
  • Parks and Recreation: Activities and Programs

  • When does Water Works Park and Civic Center Pool open?
    Water Work Park opens on the weekends beginning May 20, then opens daily beginning June 3. Civic Center Pool will be open for Memorial Day weekend, then daily beginning June 3. The NAT is open year round and closed during City holidays.
  • Parks and Recreation: Activities and Programs

  • Is Denton NAT a public pool?
    Yes, the NAT is a public pool that operates under a joint-use facility agreement with Denton Independent School District, therefore making the NAT accessible to DISD for swim meets, practices, and water polo matches.
     
  • Parks and Recreation: Activities and Programs

  • Can I bring my own blow up floats to the pools?
    No, the only flotation devices permitted are US Coast Guard approved life jackets and puddle jumpers.
  • Parks and Recreation: Parks and Trails

  • Is the education center open to the public?
    The Center is open only during workshops and events. The hiking trails are open daily from 6 a.m. to 10 p.m., unless trails are closed due to poor trail conditions.
  • Parks and Recreation: Parks and Trails

  • How do I get to CCNHC?
    RECOMMENDED ROUTE: Take 380/University East of Denton to Cooper Creek; Turn N on Cooper Creek (at light); Go over the railroad tracks to the stop sign; Continue straight on Cooper Creek; After the road makes a sharp right curve, go left to stay on Cooper Creek; Stay on Cooper Creek for about 1.7 miles; At the stop sign, make a right onto Hartlee Field Road and continue for .8 mile to Collins St; Make a right onto Collins and continue for .5 mile; Clear Creek Natural Heritage Center entrance will be on your left.
  • Parks and Recreation: Parks and Trails

  • Can I bring my horse/ATV/vehicle on the trails?
    Trails are open to hikers only. We are in the process of designating trails for bicyclists. If you bring your bicycle, please be mindful of trail conditions and hikers.
  • Parks and Recreation: Parks and Trails

  • Are there restrooms and is water available?
    There are restrooms and potable water available in the Center when it is open. A portable toilet is available next to the parking area on Collins Road. No potable water is available when the Center is closed, so please bring your own.
  • Parks and Recreation: Parks and Trails

  • Is camping allowed at CCNHC?
    No.
  • Parks and Recreation: Parks and Trails

  • Are dogs allowed on the trails?
    Yes, but must be on a leash.
  • Parks and Recreation: Parks and Trails

  • Are there restrooms?
    Each parking area has restrooms, picnic tables, and kayak/canoe take-outs and put-ins.
  • Parks and Recreation: Parks and Trails

  • Is hunting allowed?
    No, game preserve.
  • Parks and Recreation: Parks and Trails

  • Can I swim in the river?
    Yes, at one of the beach areas. No lifeguards are on duty.
  • Parks and Recreation: Parks and Trails

  • Are dogs allowed in Denton parks, playgrounds, and pavilions?
    No, Denton County has a Leash Law which means an animal must be restrained, if it is not on property belonging to the animal’s owner. We do however have a dedicated dog park, Wiggly Field that is located at 1760 E. Ryan Rd. Dogs are NOT allowed off leash anywhere other than the fenced off area. The City also has a "pooper scooper law" per City of Denton Code of Ordinances; Chapter 6 Sec. 6-10. Defecation of dogs on public and private property. So, please be sure to clean up after your dog.
  • Parks and Recreation: Parks and Trails

  • Are metal detectors permitted in and around Denton parks and playgrounds?
    Metal detectors are discouraged due to potential damage to turf and irrigation systems and safety concerns related to soil excavation and divots left in the turf.
  • Parks and Recreation: Parks and Trails

  • How do I inquire about lost property at a parks, playground, or pavilion?
    Please call (940) 349-7275. Our customer service staff will do their best to assist you.
  • Parks and Recreation: Parks and Trails

  • Schedule a hike with a Master Naturalist?
    Trained Master Naturalists are available to guide your group on a hike through beautiful, hidden natural areas. Specific areas of interest include native wildflowers and grasses, trees, wetlands, birds, mammals, geology, and a basic understanding of the Cross Timbers eco-region. Topic availability may vary due to the schedules of our volunteers. There is no charge or fee for a guided hike; but, please schedule for a minimum of five people per group. Please bring your own water, sun screen, and insect repellent, as required, and wear close-toed shoes. To arrange your hike, email master.naturalist@dentoncounty.com.
  • Parks and Recreation: Pavilions

  • Are campers or RVs allowed to park overnight in the parks?
    Denton parks close at 10 p.m. city-wide, so overnight parking is not allowed.
  • Parks and Recreation: Pavilions

  • Are personal barbecue grills allowed in the parks?
    Yes, but driving on the grass is prohibited.
  • Parks and Recreation: Pavilions

  • Can picnic tables be moved?
    The tables located under the pavilions are chained together, so they cannot be moved from the pavilion.
  • Parks and Recreation: Pavilions

  • Which parks have restroom facilities?
    South Lakes Park, North Lakes Park, Denia Park, Roberts Park, McKenna Park and Quakertown Park
  • Parks and Recreation: Pavilions

  • When do restroom and water fountains close for winterizing?
    November to March
  • Parks and Recreation: Pavilions

  • Do I have to reserve the pavilion to use it?
    Pattern1Yes, if you need it guaranteed. If it’s not reserved, then it’s first come- first serve. Rentals take precedence over walk-up parties.
     
  • Parks and Recreation: Pavilions

  • Can I drive my car on the park lawn to unload my party supplies?
    No, motorized vehicles of any kind are not allowed in the parks except in designated parking areas.
  • Parks and Recreation: Pavilions

  • Can I have a bounce house in the Park?
    Bounce houses are allowed in the parks with a pavilion rental agreement. The renter must provide event insurance prior to the date of the rental. Driving on the grass is prohibited.
  • Parks and Recreation: Pavilions

  • How many amps are in the plugs that are available at some pavilions?
    110
  • Parks and Recreation: Sports

  • How do I register for a league?
    Registrations are taken in person at any rec center and Denton Civic Center, by phone at (940) 349-7275, or online.
  • Parks and Recreation: Sports

  • Where can I find the approved ASA bat list for softball?
  • Parks and Recreation: Sports

  • Can fields be rented for practice?
    Yes, please call customer service at (940) 349-7275. The rates are $15 per hour to practice without lights or $25 per hour to practice with lights. A $200 field reservation deposit is required to hold recurring practices, tournaments, or game dates.
  • Parks and Recreation: Sports

  • What fields are available to rent for practice?

    Fields available for rental, based on availability and maintenance are

    • North Lakes Softball Fields
    • Denia Softball Fields (weekends only for tournaments)
    • Fred Moore Softball Field
    • Evers Baseball Field 6
    • Mack Baseball Field 1
    • Roberts Baseball Field
    • Hinkle Rugby/Soccer Field
    • Denia Soccer Field
    • Mack Soccer Field
  • Parks and Recreation: Sports

  • Can fields be rented for practice?
    Yes, please call customer service at (940) 349-7275. The rates are $15 per hour to practice without lights or $25 per hour to practice with lights. A $200 field reservation deposit is required to hold recurring practices, tournaments, or game dates.
  • Parks and Recreation: Sports

  • What fields are available to rent for practice?

    Fields available for rental, based on availability and maintenance are

    • North Lakes Softball Fields
    • Denia Softball Fields (weekends only for tournaments)
    • Fred Moore Softball Field
    • Evers Baseball Field 6
    • Mack Baseball Field 1
    • Roberts Baseball Field
    • Hinkle Rugby/Soccer Field
    • Denia Soccer Field
    • Mack Soccer Field
  • Parks and Recreation: Sports

  • Can I be a volunteer coach?
    Yes, pending background check approvals.
  • Permitting and Solicitation

  • What documentation is needed for a non-profit organization?
    The records section will need to see your letter from the IRS or a letter from the Secretary of State advising of your non-profit status.
  • Permitting and Solicitation

  • Can firefighters still do the "Fill the Boot" fundraiser?
    Yes, city officials in Denton have elected to exempt firefighters from the provisions of this ordinance. Firefighters have been trained and are experienced in dealing with traffic. They are also required to wear high visibility clothing accessories while soliciting. These solicitations are not for profit and that there is a history of solicitations in this manner by firefighters across the country for charity.
  • Permitting and Solicitation

  • What is a Solicitor?

    A solicitor is defined as a person who engages in soliciting:

    • Either orally or in writing, ask for ride, employment, goods, services, financial aid, monetary gifts, or any article representing monetary value, for any purpose in any public place;
    • Either orally or in writing, sells or offers for sale goods, services, or publications;
    • Distributes without remuneration goods or services.
  • Property Maintenance

  • Who is responsible for fixing code violations on a property?
    Anyone with a form of control over the property can be held responsible for a code violation including, but not limited to, property owners, tenants, and property managers.  

    A property owner is ultimately responsible for all violations on the property, however, when addressing a code violation Community Improvement Services attempts to determine the most culpable party and also educates all of the parties with an interest in the property in an attempt to correct current violations and prevent future occurrences.
     
  • Property Maintenance

  • How long does it take for a violation to be fixed?
    The time it takes to correct a violation depends on the type of violation being addressed.  Some violations, like graffiti, have specific timelines established by the State that the City must follow. Other violation timelines are left to the City to create. Generally, owners and/or tenants of properties with a violation(s) are given two weeks to address the violation(s).  MBS violations may take many months and sometimes up to a year to completely address. Extensions can be granted if mitigating circumstances exist or if progress is being made.  
     
  • Property Maintenance

  • What is the process the City uses to address a violation?
    If a violation is found the standard process includes a Notice of Violation, a Citation or Court Summons, and a Work Order. Notices of Violation are designed to inform and educate residents about violations and possible solutions before any enforcement action is taken. The vast majority of the City’s code violations are corrected voluntarily by property owners and tenants, without the need for Citations or Work Orders.
  • Property Maintenance

  • How can I file a complaint with CIS?
    The fastest way to get a code complaint inspected is to use the Citizen Complaint Form by clicking here [link to interactive form]. You can also file a complaint by mail, fax, in person, or by calling our office at (940) 349-8743.
  • Property Maintenance

  • Who is my Community Improvement Services Officer?
    The City is divided into districts, and every Officer is assigned to a district.  As the City grows and changes, districts grow and change. If you have a general question or would like to know who your district Officer is, you can contact our office at (940) 349-8743.  If you are ever contacted by our office with respect to a violation on your property the name of the Officer can be found in the documentation you receive, along with their direct contact information.
     
  • Property Maintenance

  • My landlord won't fix anything in my apartment. Who should I contact?
    Community Improvement Services has an Interior Complaint Officer who specializes in complaints of this nature.  To file a complaint about the interior of your rental property, use the Citizen Complaint Form or call us at (940) 349-8743 and use the prompt for tenant complaints.
  • Property Maintenance

  • I received a notice from a CIS officer about a code violation my tenant caused. Am I still responsible?
    Property owners are ultimately responsible for everything on the property, including code violations.  However, if the Officer determines that the violation was caused by the tenant, the Officer will work with the tenant first in an attempt to get the violation corrected. If the tenant has vacated the property, the property owner will be responsible for bringing the property up to code.
     
  • Property Maintenance

  • My tenant left the property and dumped all of their trash outside. Is it my responsibility as the property owner to clean it up?
    Yes. Property owners are ultimately responsible for everything on the property, including code violations.
  • Property Maintenance

  • I’m afraid my neighbor’s tree is going to fall and damage my property. What should I do?
    This is a civil issue between neighbors. The City does not currently have a code against dead, dying, or fallen trees. As such, Community Improvement Services does not have the authority to address this issue.
  • Property Maintenance

  • The fence between my yard and my neighbor’s yard is broken. We don’t agree on who needs to fix it. What should we do?
    This is typically a civil issue between neighbors. However, if the ownership of the fence can be clearly determined using property surveys, plats, or other observations or evidence, Community Improvement Services may be able to enforce the fence maintenance code to get the fence repaired, if the fence is visible from a public right-of-way like a road or a sidewalk.
  • Property Maintenance

  • I think there are too many people living in my neighbor’s house. Is that a violation?
    Possibly. The law states that no more than four (4) unrelated individuals may reside in a single-family dwelling. This does not apply to family members. A family is defined by the law as two or more people related by blood, marriage, or adoption.
  • Property Maintenance

  • Water from my neighbor’s yard is running into my yard? Is that a violation?
    Typically no.  This is a civil issue between neighbors.
     
  • Property Maintenance

  • My neighbors are making too much noise. What should I do?
    The Police Department addresses noise complaints.  Contact the Police Department while the violation is occurring by calling (940) 349-8181.
  • Property Maintenance

  • My neighbor’s car has been sitting in the driveway “forever.” Is that a violation?
    It is not a violation to leave a car in a driveway as long as the car is operable and is in compliance with all other applicable codes. Vehicles that are parked on the dirt or grass, over the sidewalk, or considered junk or inoperable are violations.
     
  • Property Maintenance

  • My Homeowner’s Association isn’t enforcing its own rules? What should I do?
    This is a civil issue between the homeowner and the HOA. The City does not have the authority to enforce HOA rules. However, Community Improvement Services enforces City regulations everywhere regardless of whether or not a formal Association exists.
     
    If you believe that your HOA is failing to enforce its own rules, you may want to contact your HOA Board of Directors or go to an HOA meeting to discuss the issue and solutions. HOA’s generally hire property management companies to handle the care of public spaces in the subdivision and to enforce the subdivision’s deed restrictions. All or a portion of your monthly dues usually go to the property management company to perform these services.  
  • Property Maintenance

  • My neighbor is running a business out of his home. Is that illegal?
    That depends on the type of business and other factors. For example, it is legal for an Accountant to run his/her business from the home. However, it is illegal for a home occupation to display signage of any kind.
     
    A list of acceptable home occupations and their regulations can be found in the Denton Development Code.
     
  • Property Maintenance

  • What are the regulations for tree limbs over the street, sidewalk, and alleys around my home?
    Tree limbs over the street must be at least 13.5 feet high. Tree limbs over the sidewalk must be at least 7 feet high. Tree limbs over an alley must be at least 12 feet high. In general the adjacent property owner is responsible for the maintenance of trees. The City has the authority to remove hazardous, dead or dying trees in public rights-of-way.
     
    Tree limbs over the street are exempt from this requirement if drivers can safely drive around the lower limbs.
     
  • Property Maintenance

  • What’s the difference between a parking violation on the street and a parking violation on private property?
    The Police Department addresses parking violations in the street. Community Improvement Services addresses parking violations on private property.
     
  • Property Maintenance

  • There is a car parked in the street blocking my mailbox. Is that a violation?
    No. The City has no ordinance preventing a car from blocking a mailbox.
     
  • Property Maintenance

  • There is a car parked in the street blocking my driveway? Is that a violation?
    Yes. Contact the Police Department at (940) 349-8181 to report this violation.
  • Property Maintenance

  • There is a car in my neighborhood that is missing a license plate and/or registration sticker? Is that a violation?
    If the vehicle is on private property, this is not a violation as long as all of the property maintenance codes pertaining to vehicles are in compliance. If the vehicle is parked in the street, this is a violation. Contact the Police Department at (940) 349-8181 to report this violation.
  • Property Maintenance

  • Our driveway is too small for all of our vehicles. Can I park in my yard?
    No. Parking on the dirt, grass, or over the sidewalk is a code violation.
     
  • Property Maintenance

  • My car doesn’t run. Can I put a cover over it until it’s fixed?
    Covering an inoperable vehicle does not eliminate this violation.  If a vehicle is found to be inoperable it must be repaired or removed from public view.
     
  • Property Maintenance

  • Am I allowed to store objects or leave trash in my yard?
    Trash is always a code violation because it may attract vermin and threatens the safety of our community. Any trash on the property must be placed in a trash cart with the lid closed, or must be completely removed from the property.
     
    It is illegal to store objects outside, with a few exceptions. For example, toys and bicycles can be left outside as long as they are not broken. Barbecue pits and grills may be left outside as long as they are located in the side or rear yard when not in current use.
     
  • Property Maintenance

  • My garage is too full to store things. What should I do with the items in my yard?
    It is illegal to leave items in public view when they are not being used, with a few exceptions.  It is the resident’s responsibility to choose the best way to abate this violation. Some options might be cleaning out the garage, installing a shed, throwing away unneeded items, or having a garage sale.
     
  • Property Maintenance

  • What will happen if a resident doesn’t remove the trash in his/her yard?
    Trash and debris is a serious code violation that attracts vermin and threatens the health and safety of the community. If a Community Improvement Services Officer has issued a Notice of Violation for trash and the violation is not corrected, the resident may receive a citation(s). The City can also correct this violation by cleaning the property and billing the property owner.
  • Property Maintenance

  • Will the City pick up large items if I leave them at the curb?
    The Solid Waste Department will not collect any item that is not in a trash cart unless you have requested a special pickup. Some items are picked up, and even recycled, for free.  Contact Solid Waste at (940) 349-8700 for more information.  
     
  • Property Maintenance

  • When am I allowed to leave large items out at the curb?
    If you have scheduled a special pickup for the items, you can place them at the curb at 6:00 pm the day before your regular trash day. If you have not scheduled a special pickup, it is a violation to leave these items in public view.
     
  • Property Maintenance

  • I have general questions about codes and commercial properties. Where should I start?
    Community Improvement Services has a Commercial Team that specializes in commercial property compliance. You can contact the Commercial Team by emailing CommercialTeam@cityofdenton.com.
  • Property Maintenance

  • Do commercial properties have to follow the same rules as residential properties?
    Generally, yes. Commercial properties must be maintained in a safe and clean condition at all times, in compliance with all applicable regulations.
     
  • Property Maintenance

  • Do I need a permit to install a sign? Can I put my sign anywhere I want?
    Every sign requires a permit to be installed unless the code governing signs specifically exempts it. The code also regulates the placement, size, number, and construction of signs.  These regulations can vary depending on the type of sign and the zoning district. If you need assistance determining whether a sign permit is required, you can email the CIS Commercial Team at CommercialTeam@cityofdenton.com, or call Building Inspections at (940) 349-8360.
  • Property Maintenance

  • What is a Certificate of Occupancy and how do I get one?
    Every business operating within the City requires a Certificate of Occupancy, or CO. A CO confirms that your business is operating legally and your premise has been inspected for compliance with applicable codes.
     
    Several City divisions are involved in the Certificate of Occupancy (CO) inspection process.  During the CO process, Community improvement Services will inspect your premise for compliance with requirements provided to the business owner by a Development Services Planner assigned to this CO. The Planner uses the DDC to determine the requirements for each property.  to see the Community Improvement Services CO Inspection tip sheet. Ensuring the items on this tip sheet are taken care of on your property will improve your chances of passing your CO inspection on the first visit.  Failing the inspection will delay the issuance of your CO.
     
    To obtain a CO for your business, submit an application and all required documents to Building Inspections.  If you need assistance applying for a Certificate of Occupancy, contact Building Inspections at (940) 349-8360.
     
  • Property Maintenance

  • Who is the CIS Officer in my neighborhood?
    The City is divided into districts, and every Officer is assigned to a district.  As the City grows and changes, districts grow and change.
     
    If you have a general question or would like to know who your district Officer is, you can contact our office at (940) 349-8743.  If you are ever contacted by our office with respect to a violation on your property the name of the Officer can be found in the documentation you receive, along with their direct contact information.
     
  • Property Maintenance

  • A CIS Officer sent me a Notice of Violation. What do I do?
    Read the Notice carefully. Make sure you understand the violation on your property, the comments from the Officer, and the penalty for failing to comply. If there is something in the Notice you don’t understand, or if you need more time to comply, contact the Officer listed at the bottom of the Notice.
     
  • Property Maintenance

  • A CIS Officer sent me a citation. What do I do?
    Appear at the Denton Municipal Court on the date and time on the citation.  At that time you will meet with a City prosecutor who will explain your options.
     
    You can also pay the citation fine to avoid going to Municipal Court, however, if the violation for which you were cited has not been corrected, you can be cited again. 
     
    To avoid citations, follow the instructions in your Notice of Violation if you received one.  Work with your CIS Officer if you have questions or need more time to comply.
     
  • Property Maintenance

  • I need an extension to correct the issues on my property. What do I do?
    Contact your CIS Officer to request an extension.  If an extension is agreed to, the officer will simply place a note in the case file.  However, if the extension is for an extended period of time, he/she will request that you complete and submit an Extension Request Form to be placed in the case file. 
     
    If you left an extension request on a voice mail, call back the main line at (940) 349-8743 or to the Officer’s direct line to assure that an extension has been granted.  
  • Property Maintenance

  • I received a Notice of Violation from a Community Improvement Services Officer. I don’t think this is a violation, but the Officer thinks it is. What do I do?
    If the Officer hasn’t heard from you, he/she hasn’t heard your point of view.  Contact the Officer to discuss your situation. The Officer can meet you at your property or invite you to meet at our office, and you can present whatever information you have to the Officer. Maintaining a good relationship with your CIS Officer helps the Officer learn more about you and your neighborhood, which helps him/her address violations to keep you and your family safe.
     
    If the Officer determines that a violation does not exist, your case will be closed and no further action will be taken. If it is still determined that a violation does exist, you can work with the Officer on a “compliance plan” to bring the property into compliance. The plan may include giving you more time to correct the violation, or getting you in touch with other City departments or resources that can help you.
     
  • Red Light Cameras

  • How are violators notified?
    The registered owner of the vehicle that ran the red light will receive a letter in the mail. That letter will be mailed to the latest address that the registered owner has on file with the Texas Department of Motor Vehicles.
  • Red Light Cameras

  • How much will a red light running violation cost?
    $75.
  • Red Light Cameras

  • How will the city use the revenue?
    According to the Texas Transportation Code 707.008 (2), revenue derived from the Photo Enforcement Program and deposited in the “local authorities treasury may be used only to fund traffic safety programs, including pedestrian safety programs, public safety programs,intersection improvements, and traffic enforcement.”
  • Red Light Cameras

  • Will a red light running violation show up on my driving record?
    No. Red Light Camera violations are civil violations sent to the registered owner.  Because the driver of the vehicle is not identified, there is no effect on the person’s driving record.
     
  • Red Light Cameras

  • Will a red light running violation affect my insurance rates?
    No.
  • Red Light Cameras

  • What if the registered owner of the vehicle was not the driver at the time the red light enforcement violation was recorded?

    Under certain circumstances the registered owner can “nominate” a citation to someone other than the registered owner. An example of those circumstances are:

    • The vehicle was being test driven by another person
    • The vehicle was owned by a person who was not the person named in the notice of violation
    • The vehicle was being rented or leased by the vehicle’s owner to another person
  • Red Light Cameras

  • What if I want to contest the violation?
    A person who receives a notice of violation may contest the imposition of the civil penalty specified in the notice of violation by filing a written request for an administrative adjudication hearing. The request must be filed on or before the date specified in the notice of violation.
  • Red Light Cameras

  • What happens if a Notice of Violation is ignored?
    If the owner of a motor vehicle is delinquent in the payment of a civil penalty imposed, the Denton County Assessor-Collector or the Texas Department of Motor Vehicles may refuse to register a motor vehicle alleged to have been involved in the violation until that time when the outstanding violation fee is paid.
  • Red Light Cameras

  • How were the intersections selected for this program?
    An intersection approach must be selected for the installation of a photographic traffic signal enforcement system based on traffic volume, the history of accidents at the approach, the number or frequency of red light violations at the intersection, and similar traffic engineering and safety criteria, without regard to the ethnic or socioeconomic characteristics of the area in which the approach is located.
  • Red Light Cameras

  • Who operates the Automated Traffic Signal Enforcement Program for Denton?
    The City of Denton contracts with Redflex Traffic Systems to operate this program.
  • Red Light Cameras

  • What is the financial cost of the program to the city?
    Revenues generated by this program are used to operate the program. Absolutely no funds from the City of Denton General Fund are used to pay for this program.
  • Red Light Cameras

  • How much time do I have to pay my Notice of Violation?
    35 Days from the date of the violation was approved.
  • Red Light Cameras

  • Can I pay my fine online? By mail? In person?

    Fines can be paid on-line by going to WWW.PHOTONOTICE.COM. Enter the “CITY CODE “ Denton. Then simply follow the directions.

    Fines can be mailed to: PO Box 1904, Denton, TX 76202. Please include your Payment Coupon that is attached to your Notice of Violation).

    Fines can also be paid, in person, at the Redflex Customer Service Center located at 1721 W. Plano Parkway No. 105, Plano, TX. 75075. Note cash is not accepted at the center.

  • Red Light Cameras

  • Can I view a video of my alleged violation?
    Yes. Please go to WWW.PHOTONOTICE.COM. Enter the “CITYCODE” Denton. You will need to enter your citation number. That number should begin with the letters DR. At this site you can view a 12 second video that was captured by the Photo Enforcement equipment.
  • Red Light Cameras

  • I don’t believe I ran a red light. Can I discuss my case with someone?
    Absolutely. If you have questions or concerns feel free to contact us. We do, however, encourage you to go online and view your alleged violation first.
  • Storm Drainage and Wastewater

  • Will revenue from the drainage fee be used to stop flooding?
    Yes. Many of the drainage projects that are needed will help reduce the factors that contribute to flooding problems that occur at many road crossings within the city limits.
  • Storm Drainage and Wastewater

  • Should I verify my drainage fee rate block?
    Yes. Residential customers can and should verify their rate block, which will be in the detail portion of their utility bill.
  • Storm Drainage and Wastewater

  • Can I request a review of my drainage fee rate block?
    Yes. Review Request forms are available both at Customer Service locations and or you may download a copy by clicking here. Customers requesting a review of their rate block must fill out the form and obtain their datasheet from the Denton Central Appraisal District, which shows the square footage of the ground surface of their home. Upon receipt of this form, the information will be reviewed and, if changes are needed, they will be made and implemented within 60 days. If a customer has added or eliminated square footage (e.g. added or removed an out building), the City will work with the customer to ensure that it is considered in the rate determination.
  • Storm Drainage and Wastewater

  • Is this a tax?
    No. If the charge were a tax, government, non-profit, and other similar organizations would not have to pay. The charge is assessed on all impervious surfaces within the city.
  • Storm Drainage and Wastewater

  • How was the amount of the fee decided?
    City staff used a combination of data sources to determine the total amount of impervious coverage in the city for the various classes (residential, commercial, government, etc.). The total square footage was then divided by the yearly program cost to get the cost per square foot. Residential customers were placed in several classes based on the total impervious coverage at their residences. Commercial customers were assessed a rate according to their total impervious coverage.
  • Storm Drainage and Wastewater

  • Will paying this charge lower my water/wastewater bill?
    No. The storm water drainage system and the wastewater system are completely separate. The storm water drainage network of ditches, streams, and underground pipes carries away runoff water from storms and also from hoses and sprinklers. This water goes directly back to rivers, lakes, and streams without being treated. The wastewater sewer system takes water which goes down the drains inside your house or business. This water from sinks, toilets, washing machines, etc. is collected and sent to the Pecan Creek Water Reclamation Plant and is filitered and treated before it is discharged.
  • Storm Drainage and Wastewater

  • Is Denton's runoff really a pollution concern?
    Yes. All of the runoff that occurs in Denton flows into Lake Lewisville, which is our primary source of water and that of many Metroplex cities. We are located in the Trinity River Watershed, which includes 17,965 square miles, or approximately six percent of the state?s landmass. The Trinity River serves as a primary water supply to more than 5 million people in the upper basin centered around the Dallas/Fort Worth metropolitan area.
  • Storm Drainage and Wastewater

  • What are impervious surfaces?
    Impervious surfaces are mainly constructed areas (rooftops, sidewalks, roads, and parking lots) covered by impenetrable materials such as asphalt, concrete, brick, and stone. These materials seal surfaces, repel water, and prevent precipitation from infiltrating soils. Soils compacted by urban development are also highly impervious. Everyone contributes to impervious coverage. As communities develop, the amount of impervious coverage increases. These surfaces concentrate and increase the flow of storm water within a community or region. This increases the potential for flooding and is a major factor in the degradation of water quality.
  • Storm Drainage and Wastewater

  • What is storm water pollution?
    Storm water pollution is the untreated contaminated water that drains off rooftops, yards, and streets flowing into the storm water drainage system. Pollutants are picked up as water (from rain, hoses, sprinklers, etc.) drains from streets, parking lots, and lawns and enters catch basins throughout the City. Any pesticides, petrochemicals, heavy metals, or other materials that are on these impervious surfaces have the potential of being washed into the drainage system. From there, the storm water flows through a system of pipes and open channels into streams and eventually into Lake Lewisville
  • Sustainable Denton: Tree Planting

  • Can I receive my rebate in another form, such as a check or cash?
    To help ensure that only Denton residents apply for and receive rebates, they are only available in the form of a credit to City of Denton Utility Service users; however, landlords or property owners who apply for trees on their properties in which the utility service is not in their name may receive refunds as a check.
  • Sustainable Denton: Tree Planting

  • Can businesses and nonprofits apply for the rebate?

    Yes, businesses and nonprofits that are City of Denton Utility Service users qualify for tree rebates.

  • Sustainable Denton: Tree Planting

  • Can I receive rebates for trees on each property?
    Rebates are offered by utility customer address, meaning that each individual property is eligible. Please ensure that the information submitted on your application(s) is accurate for each property address, including the number of trees and species at each property, to aid in the follow-up survival rate surveys that may be conducted by the City.
  • Sustainable Denton: Tree Planting

  • How is the City paying for the tree rebates?
    The Tree Rebate Program is one of six new programs introduced by the City of Denton and Keep Denton Beautiful as part of the Denton Tree Initiative, a citywide campaign to plant 12,000 trees by 2019. All Denton Tree Initiative programs, including the Tree Rebate Program, are made possible through special funding allocated by the Denton City Council from the City Tree Mitigation Fund. For more about the Denton Tree Initiative and additional opportunities for tree planting and tree education, visit www.dentontreeinitiative.com.
  • Sustainable Denton: Tree Planting

  • What if the City runs out of program funds for this year?
    Rebates are only available until program funds are extinguished for the year, so be sure and submit your application early!
  • Sustainable Denton: Tree Planting

  • Can I submit a rebate application for trees I purchased before Sept. 1, 2016?
    No, only trees purchased between Sept. 1, 2016 and May 1, 2017 qualify for rebates.
  • Sustainable Denton: Tree Planting

  • Why aren’t rebates also available for trees that do not meet the program criteria?
    The list of approved trees for the program includes species that are native or adapted to this area of Texas, meaning that they are well-suited to our climate and rainfall amounts. By offering rebates for these trees specifically, the City is encouraging planting of trees that are the most likely to survive and preserve Denton’s tree canopy.
  • Sustainable Denton: Tree Planting

  • Can I submit more than one rebate application?
    Yes, you may submit multiple applications; however, you may only apply for a maximum of five trees per property during the current program year (ending May 1, 2017).
  • Trash and Recycling

  • Why can’t I recycle Styrofoam?

    Polystyrene (commonly called Styrofoam) is a plastic that is puffed full of air, which makes it light and inexpensive to make. This is also the reason that few places recycle it.

  • Trash and Recycling

  • Why can’t I recycle plastic bags curbside?
    Plastic bags get caught in the machinery that is used during sorting, causing damage to the equipment and can shut down the sort line. There are recycling drop-off spots at most grocery stores for plastic bags (including clear plastic film), or you can choose reusable bags instead of plastic.
  • Trash and Recycling

  • Do I need to rinse before I put things in the recycling cart?
    We recommend that you get as much food and liquid out of your containers as you can before you recycling them; however, you do not have to go overboard. If there are tiny bits left, we will still take it.
  • Trash and Recycling

  • Does my recycling actually get recycled?
    Yes! Items from your blue cart are taken to the Pratt Recycling Facility, located at ECO-W.E.R.C.S. Resource Recovery Park, where they are sorted and sold to manufacturers who make them into new products. In fact, from the moment you drop your cardboard or paper into your cart, it is made into a brand new 100-percent recycled cardboard box within two weeks.
  • Trash and Recycling

  • What do I do with broken plates and other items?
    The glass that is used to make dishes is different from the glass that bottles are made from. Because of this difference, plates and bowls should go into your green cart.
  • Trash and Recycling

  • Should I take the caps off or leave them on my water bottle to recycle them?

    Both the bottle and the caps are recyclable, so leave them on. The best way to be sure they get recycled is to squeeze all of the air out and screw on the cap before tossing them into your blue recycling cart.

  • Water Utilities

  • What is the Drainage Fee based on?
    The Drainage Fee is based on impervious surfaces within the city. Impervious surfaces, measured in square feet, represent surfaces that contribute runoff into the storm water system. Impervious surfaces include the basic building structure, garages, roofs, patios, driveways, parking lots, etc.
  • Water Utilities

  • How can I request a review of the rate block or square footage total?
    To request a review of the rate block (residential) or square footage total (non-residential), you may download a drainage review request form by clicking here or you may obtain one from Utilities Customer Service. The online form is in PDF format.

    Complete the review request form and attach the data sheet obtained from the Denton County Appraisal District at 3911 Morse Street or by visiting their web site http://www.dentoncad.org. Please return the completed review request form and attachments to Utilities Customer Service, at City Hall East, 601 E. Hickory Suite F, or City Hall in the Mall, Golden Triangle Mall next to Old Country Buffet.
  • Water Utilities

  • Why do I have to pay to meet EPA requirements?
    The EPA now enforces strict storm water drainage regulations under the Clean Water Act. These regulations are the result of an unfunded federal mandate to clean up pollution from storm water, which drains into rivers, lakes, and streams. Because these regulations are unfunded, each city must pay to meet these requirements. The monthly drainage fee in part pays for work we must do to meet these new EPA drainage standards and requirements.
  • Water Utilities

  • What if I suspect my water meter is reading incorrectly?
    Much like an automobile or other mechanical device, the meter slows down with age. While the meter may slow down and under register use, it cannot over register as its mechanical parts are not capable of speeding up or registering a significantly higher reading than actual usage. If your water bill shows a dramatic increase over the previous year’s usage, and usage patterns have not changed (i.e. new pool, increase in house members) please call customer service at 940- 349-8700 or customer.service@cityofdenton.com. You may also want to schedule a free water audit, to ensure that you don’t have an undetected leak.
  • Water Utilities

  • Are there discounts for filling my pool?
    No, and keep in mind the potential effect that filling up a pool will have on your wastewater bill. Pool fills that occur December through February can greatly impact your wastewater bill. Because there is no meter on your drain, wastewater usage is calculated off of a percentage of your water usage. Because water usage in the summer often increases due to lawn irrigation, we calculate your wastewater bill off of water usage that occurs between the months of December through February, when irrigation is much less likely to occur.
  • Water Utilities

  • Do I qualify for reduced rates?
    Assistance for bill paying is handled at the state level. Get more information on state assistance for your utilities bills.
  • Water Utilities

  • Should I install new sinks, toilets and shower heads?
    There are several hardware and fixtures that can reduce water usage, and thereby reduce your bill and environmental impact. These fixtures are readily available at hardware and home improvement stores, most of which will carry a WaterSense Label. Get more information.
  • Water Utilities

  • Where does Denton’s water come from?
    The City of Denton gets its water from both Lake Lewisville and Lake Ray Roberts.
  • Water Utilities

  • Is the drinking water safe?
    Yes! Denton’s water meets or is better than all standards set by the state and federal governments. The State of Texas has designated Denton a "Superior Public Water System," the highest rating given by the state. Denton has received recognition from the Environmental Protection Agency for its quality water supply. To make sure the water is safe, the Denton Municipal Lab conducts over 30,000 water analysis per year, including tests for many more chemicals than government standards require. If you are concerned about your water quality, you may request more information or a free water quality test. Call 311.
  • Water Utilities

  • Do we have watering restrictions every year, or just during a drought? What are the rules?
    There is an annual watering ordinance which prohibits the watering of lawns from 10 a.m. to 6 p.m. from June 1 through September 30. See the watering ordinance for details.
  • Water Utilities

  • What are some things I can do to conserve water?
    Click here for a list of tips on how to conserve in and around the house.
  • Water Utilities

  • If I see a watering violation, how do I report it?
    The City of Denton depends on our citizens to foster a culture of conservation, if you see water waste, you can report water waste online or contact Kirt Behrens at (940) 349-8468 or via email. Please provide the address where water waste is occurring, and a brief description of the problem.
  • Water Utilities

  • Why is my bill so high?
    Your bill is based on how much water passes through your meter -- so whether it's used or wasted, you pay for every drop. That's why it is so important to use water wisely.
  • Water Utilities

  • I am filling up my swimming pool. What do I need to know?

    If the city is under drought restrictions, there are rules impacting the legality of pool fills/pool draining. These rules may impact your bill. Click here for the complete drought contingency plan.

    Your wastewater bill is a reflection of how much water goes down your drain, it is calculated off of a percentage of your water bill during the months of December through February, where it is unlikely that water usage is greatly tied to irrigation. If you are filling your pool during the December – February time frame, you may contact customer service to ensure your wastewater bill does not factor in the water used for the pool fill.

  • Water Utilities

  • I want to install an irrigation system, what do I need to know?
    Irrigation systems are typically installed on the customer’s side of the meter, in order to avoid the instillation and cost of an irrigation meter. However if you wish to discuss having an irrigation meter installed, contact Kirt Behrens at (940) 349-8468 or via email. Depending on your property type, you may be required to fill out a building permit application and submit an irrigation plan. Contact building inspections at (940) 349-8360 to determine what regulations apply to your property.
  • Water Utilities

  • How do I request a water audit?
    Contact our Conservation Program Coordinator at (940) 349-7733 to schedule a water audit, you can also click download a free water self-audit from the Texas Water Development Board so you can see where you can put water saving practices to work in your home.
  • Water Utilities

  • Can I see a copy of the Water Quality Report?
    Yes! We are proud to consistently deliver the highest quality water to our citizens, click here for the 2015 Water Quality report, aqui para español. For archived quality reports, click here.
  • Water Utilities

  • Does the Denton Water Utility Department make a profit?
    No, Denton Water Utilities is a not-for-profit City of Denton department. Our budget is completely funded through the rates charged for water and wastewater services provided to customers. Rates are based on the cost of providing the services. The Department does not receive any tax revenues.
  • Water Utilities

  • I would like a tour of the facilities
    The Denton Water Utilities Department prides itself in working closely with the University of North Texas, Texas Woman's University, and the Denton Independent School District. Whenever requested, educational plant tours of both the Lake Lewisville Water Treatment Plant and the Pecan Creek Water Reclamation Plant can be provided for a school groups or interested residents.

    Water Utilities can also give presentations on a variety of important and relevant water topics including water conservation, water protection, nonpoint source pollution, and careers in the water industry. To schedule a presentation for your class or organization, call (940) 349-8172 or email Robby Stengel.

    To schedule a tour of the Lake Lewisville Water Production Plant, call (940) 349-7525 or e-mail Kathy Gault. To schedule a tour of the Pecan Creek Water Reclamation Plant, call (940) 349-7123 or e-mail David Hunter.
  • Water Utilities

  • I would like someone to speak to my classroom
    To schedule a presentation for your class or organization, call (940) 349-8172 or email Robby Stengel.
  • Water Utilities

  • Who is responsible for my water leak?

    Locate the meter box in your yard (usually in the front, under a circular metal lid). If the leak occurs somewhere between the street and the meter box, the leak is the City’s responsibility. Please call (940) 349-7000 to report the leak. If the leak occurs somewhere between the meter box and your drain, the leak is the homeowner’s responsibility. Call a certified plumber as soon as possible.

  • Water Utilities

  • Who is responsible for the sewer line?
    Each home’s toilets and drains lead out of the house in a sewer service or “lateral” line, which connects to a sewer main line. Everything from the house to the sewer main line is the homeowner’s responsibility. Any back-ups or overflows coming from the sewer main line should be reported to the waste water collections department, call utilities dispatch at (940) 349-7000. If you are experiencing a sewage backup or offensive odor in your home, call a plumber immediately. If your plumber finds that the blockage is beyond the sewer service/lateral line, call utilities dispatch at (940) 349-7000.
  • Water Utilities

  • How do I report pollution?
    If you spot water or wastewater pollution, including pollution in streams, drainage areas, or outdoor areas contact our Spill Line at (940) 484-7745.
  • Water Utilities

  • If an oil is in a liquid state at room temperature, can I pour it down the drain?
    No, oils at any state can still clog the drains and pipe, however cooking oils can be stored in containers and then picked up at no charge by the waste department.
  • Water Utilities

  • My drains tend to get clogged, what can I do to keep them clear?
    Keeping your drains clear does not have to involve chemicals or costly plumbing services. Keeping things out of the drain that do not belong there, such as grease, large food particles, and oils, will go a long way to keep your drain clean. A natural way to help prevent clogs is to monthly pour 1 cup of baking soda down the drain, followed by ½ cup of vinegar. Wait 30 minutes without using the sink, then flush with hot water for 2-3 minutes. If clogged drains continue to be a problem despite proper drain care, call a certified plumber to clear your lines. If the plumber finds the clog is beyond your plumbing, call 940-349-8400.
  • Water Utilities

  • Can I flush items down the toilet such as oils that are not supposed to go down the sink drain?
    It doesn’t matter which drain you use, they are all connected to your lateral line, which ultimately moves wastewater from your property into a main line. Using your toilet or other drains as a garbage can will not only clog your drain, but can also create a problem that backs up your neighbors’ plumbing as well.
  • Water Utilities

  • If we are supposed to be conserving water, why are city employees opening hydrants and letting water run into the streets?
    Flushing dead end mains is a state mandated maintenance and water quality requirement.
  • Water Utilities

  • How do I hook up a water or wastewater connection to a structure that does not currently have water or wastewater?

    To connect a structure to a water or wastewater system, the structure’s plumbing will need to “tap” into an existing line. Tapping into a line will vary in cost depending on many factors, to get a better idea of the tap fee associated with your particular connection, click here. NOTE: If there is already another structure on the property with an existing water or wastewater connection, an additional tap may not be required.

    There are also impact fees that may be associated with new connections or an increase in the size of the current connection. In addition, you will need to contact the appropriate department to connect to a water or sewer line. There must be an available line to tap into. Contact water administration at 940-349-7176 for water related connection inquiries, and contact wastewater administration at 940-349-7300 for wastewater related inquiries.

  • Water Utilities

  • I have a water related emergency, who do I call?
    If a life threatening emergency has occurred, call 911. For a non-life threatening emergency, call customer service at (940) 349-8700 from 8am – 5 pm Monday through Friday. For after-hours emergency, call our emergency utility dispatch line at (940) 349-7000.
  • Water Utilities

  • How do I report an issues with our system, such as a leak or clog?
    Report an emergency water main break, clogged or overflowing sewer main, or leaking water meter or hydrant to Utilities Dispatch at (940) 349-7000. For non-emergency water related inquiries, call (940) 349-7176. For non-emergency waste water related inquiries, call (940) 349-7300.
  • Water Utilities

  • How do I hook up a water or wastewater connection to a structure that does not currently have water or wastewater?

    To connect a structure to a water or wastewater system, the structure’s plumbing will need to “tap” into an existing line. Tapping into a line will vary in cost depending on many factors, to get a better idea of the tap fee associated with your particular connection, click here. NOTE: If there is already another structure on the property with an existing water or wastewater connection, an additional tap may not be required.

    There are also impact fees that may be associated with new connections or an increase in the size of the current connection. In addition, you will need to contact the appropriate department to connect to a water or sewer line. There must be an available line to tap into. Contact water administration at 940-349-7176 for water related connection inquiries, and contact wastewater administration at 940-349-7300 for wastewater related inquiries.

  • Water Utilities

  • I have a water related emergency, who do I call?
    If a life threatening emergency has occurred, call 911. For a non-life threatening emergency, call Customer Service at (940) 349-8700 from 8 a.m. and 5 p.m., Monday through Friday. For after-hours emergency, call our emergency utility dispatch line at (940) 349-7000.
  • Water Utilities

  • How do I report an issues with our system, such as a leak or clog?
    Report an emergency water main break, clogged or overflowing sewer main, or leaking water meter or hydrant to Utilities Dispatch at (940) 349-7000. For non-emergency water-related inquiries, call (940) 349-7176. For non-emergency waste water-related inquiries, call (940) 349-7300.
  • Water Utilities

  • If an oil is in a liquid state at room temperature, can I pour it down the drain?
    No, oils at any state can still clog the drains and pipe, however cooking oils can be stored in containers and then picked up at no charge by the waste department.
  • Water Utilities

  • My drains tend to get clogged. What can I do to keep them clear?
    Keep things out of the drain that do not belong there, such as grease, large food particles, oils, etc. A natural way to help prevent clogs is to monthly pour 1 cup of baking soda down the drain, followed by a half cup of vinegar. Wait 30 minutes, then flush with hot water for 2-3 minutes. If clogged drains continue to be a problem, call a certified plumber to clear your lines. If the plumber finds the clog is beyond your plumbing, call 940-349-8400.
  • Water Utilities

  • Can I flush items down the toilet such as oils that are not supposed to go down the sink drain?
    It doesn’t matter which drain you use, they are all connected to your lateral line, which ultimately moves wastewater from your property into a main line. Using your toilet or other drains as a garbage can will not only clog your drain, but can also create a problem that backs up your neighbors’ plumbing as well.