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Pay My Bill

For your convenience, we provide a variety of utility bill payment options, as well as online account management. If you have questions about City of Denton utilities and service, Customer Service is available by phone or in person.

To request service or disconnection, call Customer Service at (940) 349-8700. The deaf and hearing impaired may contact the City by phone by calling the Texas Relay Service (TDD) at (800) 735-2989 and connecting to Customer Service at (940) 349-8700.

Call (940) 349-7000 if you’re reporting a utilities-related incident that requires immediate attention, such as a power outage, downed electrical poles or wires, a water main break, a clogged or overflowing sewer main, or a leaking water meter or hydrant.

Payment Options

  • Pay Online (Quick Pay)
    It's the fastest way to pay! No registration or PIN required. Pay your bill online.

    Electronic check (eCheck), credit cards (Visa, MasterCard, Discover), and ATM/debit cards are accepted. A non-sufficient funds (NSF) charge of $27 will be assessed if payment is rejected. Please allow one business day for processing.
  • Preauthorized Bill Payment
    Preauthorized Bill Payment is a free and convenient way to ensure that your monthly payments are made on time, every time. By enrolling in the program, your payments will be automatically drafted so that you don't have to worry about the due date.

    The program is available to residential and commercial customers who have either a checking or savings account. To be eligible, your current utilities account balance must be paid in full.

    To enroll, complete the Preauthorized Bill Payment Form and return to Customer Service by mail, email, or fax. You can also enroll in the Budget Billing Program so that the same budgeted amount is drafted each month.

    To disenroll from the program, complete and submit the Removal from Preauthorized Bill Form.
  • Budget Billing
    Monthly utility bills can vary significantly throughout the year. Budget Billing allows eligible residential customers to pay the same amount each month, regardless of the weather, based on projected usage. Call (940) 349-8700 for more information or to sign up.
  • Mail Your Payment

    Mail personal checks, cashier’s checks, or money orders to: 
    City of Denton, PO Box 660150, Dallas, TX 75266-0150.

    Remember to detach your payment stub from your bill and include it with your payment. Please allow seven to 10 days for processing. A non-sufficient funds charge of $27 will be assessed if payment is rejected.

  • Pay by Phone
    To pay your bill by phone, call Customer Service at (940) 349-8700. The deaf and hearing impaired may contact Customer Service by calling the Texas Relay Service (TDD) at (800) 735-2989 and connecting to your main line at (940) 349-8700.

    Electronic checks (eCheck), credit cards (Visa, MasterCard, Discover), and ATM/debit cards are accepted. Please be prepared to provide the following information:
    • Utilities account number
    • Credit card or ATM/debit card number, expiration date, and billing zip code; or bank name, bank routing number, and bank account number
  • Drop Box
    Drop your bill payment in either the drop box located in the parking lot or the drop box at the main entrance to Customer Service, 601 E. Hickory St., Suite F.

    You may use the drop box to pay by personal check, money order, or cashiers check. Do not put cash in the drop box.

    Payments put in the drop box before 8 a.m. will be processed the same day. If your payment is received after 8 a.m., it will be processed the next business day.
  • Walk In
    Customer Service is open Monday-Friday from 8 a.m. to 5 p.m. To make a payment in person, visit Customer Service at 601 E. Hickory St., Suite F.

    Personal checks, money orders, cashier's checks, cash, credit cards (Visa, MasterCard, Discover), and ATM/debit cards are accepted. Payments will post the same day.
  • Kiosk
    The payment kiosk, located in the Customer Service entrance at 601 E Hickory St., is available 24 hours a day, seven days a week.

    Cash, check, credit cards (Visa, MasterCard, Discover), and ATM/debit cards are accepted.
  • Remote Payment Locations

    Pay your City of Denton utility bill at a number of convenient remote locations. Please see payment locations for processing time and accepted forms of payment. A pay center fee applies to each transaction.

    Albertsons
    2321 W. University Dr., Denton, TX 76201
    (940) 383-2391

    4351 FM 2181, Denton, TX 76210
    (940) 321-4540

    Cliff's Check Cashing Store
    718 Fort Worth Dr., Denton, TX 76201
    (972) 466-2332

    214 W. University Dr., Denton, TX 76201
    (972) 466-2332

    2302 S. Hwy. 121, Suite 104, Lewisville, TX 75067
    (972) 315-2625

    1288 W. Main St., Suite 239, Lewisville, TX 75067
    (972) 436-1125

    Corner Stop
    3286 N. Elm St., Denton, TX 76205
    (940) 383-0249

    CVS
    3200 Teasley Ln., Denton, TX 76210
    (940) 382-1810

    116 W. University Dr., Denton, TX 76201
    (940) 387-9549

    Edgar Shell
    5375 S. Hwy. 377, Aubrey, TX 76227
    (972) 939-1841

    El Pariente
    2532 Louise St., Denton, TX 76201
    (940) 380-1208

    Insurance Services Agency
    1111 Teasley Ln., Denton, TX 76205
    (817) 360-4714

    Kenos Express
    718 Hercules Ln., Denton, TX 76209
    (972) 939-1841

    Kroger
    1592 S. Loop 288, Denton, TX 76208
    (940) 566-6075

    5021 Teasley Ln., Denton, TX 76210
    (940) 380-4100

    500 W. University Dr., Denton, TX 76201
    (940) 566-6791

    1305 S. Hwy. 121, Lewisville, TX
    (972) 436-1006

    Terry's Supermarket
    1019 Fox Ave., Lewisville, TX 75067
    (214) 222-4426

    Walmart Supercenter
    1515 S. Loop 288, Denton, TX 76208
    (940) 484-1717

    2750 W. University Dr., Denton, TX 76201
    (940) 735-3119

    1035 Hickory Creek Blvd., Lake Dallas, TX 75065
    (940) 321-5363

    Zoom Zoom
    500 S. Locust St., Denton, TX 76201
    (940) 387-2147

Hours of Operation: Monday-Friday, 8 a.m. to 5 p.m.
 

Contact Us

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601 E. Hickory St., Suite F Denton, TX 76201
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(940) 349-8700